HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.57

1.6 Rating 665 Reviews

14 %

of reviewers recommend HSBC Employee

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1.6

Based on 665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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HSBC Employee 5 star review on 8th October 2024

Anonymous // 01/01/2019

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“Yet again, 3rd time now, HSBC refuses to pay legitimate funds from my Aunt's account because THEY have decided it's a fraud. They have time to phone her up to check it's ok but unfortunately she has dementia, can't understand what they are saying and is terrified of being scammed so she won't confirm anything. I have PofA, everything is in her name, all the online checks have been made, and after an hour on the phone the fraud department wanted to transfer me to another fraud department; I hung up after another half an hour. What an absolute disgrace. I am sorry for people who are in the process of or have been defrauded because the fraudsters will be long gone by the time this excuse for a service provider gets round to doing anything. Shame on you HSBC.”

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Posted 3 years ago

“Worst customer service ever. 50 minutes trying to call the fraud team and still no response. Called customer services, I was told it would take 10 minutes to get through to the fraud team, 26 minutes later, no response. Called the customer services line again, and this time told it would be a minimum of 40 minute wait, if I was lucky. What kind of bank is this? A £2000 transaction has gone missing, but I can't get through to the fraud team? I have been with HSBC for 28 years and for the last few years I have had reasons to leave this bank, but I couldn't put up with the fuss of changing, it's time consuming and exhausting, but now I am going to stay with HSBC long enough to get my complaint through to the financial ombudsman, and then leave this ridiculous sham of a bank.”

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Posted 3 years ago

“Still waiting for our church funds to be released to us. You have basically stolen our money. We cannot pay bills or help local charities. Have opened an account with Nat West, lovely people, but have no money to put in. How can you possibly not know when we will get our church funds. This was all your fault in the first place, and terrible customer service. Seriously considering going to papers with this now. We are a registered charity and you have treated us like criminals.”

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Posted 3 years ago

“You have just shut down our Church account. This is because of the safeguard review that does not work. All codes sent to us did not work. Could not understand some of your staff on the phone because of their accent, not their fault. Told our email was wrong when in fact you had been emailing us. Customer service on the phone is useless, passed onto one service to another. Now you are sending our Church a cheque but cannot tell us when we will get it. We are a charity and you have treated us badly. Just opened a new account with NatWest, lovely people who helped us greatly. I will never recommend hsbc to anyone.”

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Posted 3 years ago

“Slow, poor, unhelpful, lacked knowledge and an overall disastrous experience. 20 years a customer - just awful”

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Posted 3 years ago

“Have banked with HSBC for over 50 years, private and business accounts, have always had excellent service and cannot fault the way I have been treated. Even when there is a problem, talking with the bank has always seen it sorted out.”

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Posted 3 years ago

“Froze my business account without warning and refuse to tell me why. Only a relationship manager get lift the hold but mine has apparently left (never spoke to me in 6 years). Now i have to wait for a new one to be assigned but until then my business must suffer and could go under. Absolute disgrace!”

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Posted 3 years ago

“Have received a letter to say my HSBC account is being closed as I’ve not supplied the requested information for the safeguarding review. I’ve already completed and posted the form three times, but the promised email never arrives to enable me to complete this. Seems they don’t want the small businesses any more.”

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Posted 3 years ago

“Do not open a business account with these morons. They queried our SIC code when setting up an account for our Ltd company thereby proving they know nothing about our business. As a result we had to go through a lot of hassle at companies house and all of this resulted in a delay that costed us thousands in lost revenue. No apology. Nothing. Their call handlers are all incompetent and useless. Avoid!”

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Posted 3 years ago

“Awful experience with HSBC, who have moved all their communications to call centers in India to save themselves money at the cost of their customers. I have been trying to talk to someone about a fraud case for two weeks. I've spoken to people who don't understand the situation, have given me the wrong information, are unable to send an emails, repeatedly forward me to another team. Had someone panic and shut down my account then accidentally hang up. Have been told I'll be called within 15 days and then after 15 days been told they're unable to give an estimate for when I'll be contacted. Have been asked 'so? what do you want us to do about it?' on several occasions trying to report data theft. I have been told my best option is to file a complain and wait 8 weeks for a response, and if I don't get a response... then there's nothing I can do.”

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Posted 3 years ago

“THE WORST WORST BANK EVER. PLEASE DO NOT DO ANY BUSINESS WITH THIS BANK THEY WILL HURT YOU AND DAMAGE YOUR FINANCIAL SCORE AND DITCH YOU WITH LOTS OF ISSUES TO DEAL WITH. GOOD LUCK TO ALL DEALING WITH THIS FRAUD BANK LINE.”

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Posted 3 years ago

“I have bad experience with HSBC. Till this lockdown all service it's limited. No credit card, no upgrade acount. For existing customer nothing, everything it's limited. For new customer all it's available.”

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Posted 3 years ago

“Customer service doesn't exist. Bank elsewhere.”

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Posted 3 years ago

“Awful service. Agents are absolutely terrible. They are unable to access transfer information and told me that the transfer could take 4 days to be sent, 4 days! The agent also completely stopped responding and ended the conversation when I ask for further information on the reason behind their inability to access this information and the reason behind the long delay.”

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Posted 3 years ago

“I have been a victim on a HSBC scam, and have lost 5100GBP. Unfortunately HSBC were not enough active to investigate the case, and they did not reimburse me, although HSBC signed the code of Scam prevention. The average waiting time to reach their fraud team is around 5 hours. There are security glitches in their system, which are welcomed by organized crime, but HSBC did not plan to correct. It is not safe to keep your money with them.”

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Posted 3 years ago

“Just want to amend a standing order .... have used every code that it has generated but none recognised... now locked out. Everything is so complicated with this app”

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Posted 3 years ago

“THIS IS THE WORST BANK IN THE HISTORY OF A MANKIND MANAGER, & STUFF DONOT UNDERSTAND NOR SPEAK ENGLISHE. THE STAFF ARE ALL RELATED FROM THE SAME COUNTRY AS MANAGER. SHE IS TELLING ME THE IRS IS WRONG, AND MESSED ME UP WITH MY 2019 TAX ALREADY. THESE PEOPLE ARE EXTEREMLY MORON AND DANGEROUS”

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Posted 3 years ago

“I have been transferred from one department to another department each and every time but at the end,when managed to find the right one they have hold me for 58minute and still no one to speak to!!! Absolutely appoling customer service.”

HSBC Employee 1 star review on 1st March 2021

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Posted 3 years ago

“I'm locked out of my online account due to a transaction that I made which was flagged up as possible fraud. I had a phone call from HSBC about the transaction and I confirmed it was genuine...Got back home tried to login to online banking and I'm locked out. Calling the call centre is not an option as I genuinely struggle to understand what most of the call centre staff are saying. My son helped me on the phone and discovered that the transaction I made earlier which I thought that I'd confirmed has been passed over to the fraud team. ?.....All I want is to log on to my online banking. I don't want moblie banking/ mobile app...just ONLINE BANKING”

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Posted 3 years ago

“Starting in mid-January 2021, I have telephoned HSBC on 4 different occasions, to request they send me a: "stamped bank letter, confirming my company holds a US$ account, and to include: account details, IBAN & SWIFT". At the end of each call I have been promised that the letter would be sent out the same day, yet nothing arrives.... As of today, my company has been given a deadline in which to produce the bank letter, yet HSBC is unable and unwilling to offer me a solution that will provide a remedy. Because of HSBC's incompetence, I fear I am about to loose a contract with an internationally renowned consultancy company, for a hospitality consultancy project in the Middle East. I suggested to the HSBC representative today that they could print, sign and then scan the letter to me - but was told this was impossible...... The only serious suggestion from HSBC, seems to be that I should raise a complaint.......... But, how will this help me, when what I need, is a letter from them, confirming I hold a bank account with HSBC, Oxford Street branch......? So frustrating!”

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Posted 3 years ago

HSBC Employee is rated 1.6 based on 665 reviews