HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.57

1.6 Rating 665 Reviews

14 %

of reviewers recommend HSBC Employee

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1.6

Based on 665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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HSBC Employee 5 star review on 8th October 2024

Anonymous // 01/01/2019

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“Just been on the phone for 15 minutes waiting to speak with someone in telephone banking at 11pm at night! Finally hung up.What a joke!”

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Posted 8 years ago

“Misleading and incorrect information with web chat and 40 minute hold time. Footprint on my credit rating from incorrect advise. Sending all banking details to wrong address - DPA. Online system problems with only one answer – Going into a branch. Misleading and incorrect that my address was changed - after taking time off work to go into the branch! False information given when told payments where set up when they were not! Lied when said would contact me within 72 hours. (FCA guidelines) Once calling back after one week with no contact from HSBC after raising the complaint. I was told that they would be in contact within one week and 8 days on still no contact from HSBC – Lied.”

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Posted 8 years ago

“Complain, HSBC blocked (frozen) debit account and ISA account with 2500 pound. Buyer complaint to her bank saying she never received the parcel when she did the buyer is a dirty lil scammer.. Bank is not helping me at all, I have provided all proof, postage receipt, and conversation between buyer and me on email buyer has admitted that she have received all the packages and very happy about it, I even have a form signed by the buyer confirming that she has received all the packages. Even after providing 27 pages of proof to my bank HSBC I was told theres nothing they could do and the buyer is the one who could help me cancel the dispute at her end if buyer do not cancel the dispute my account would be frozen forever I have been told, dispute has been going on for 13 days and still going on when contacted the buyer she keeps on saying I am so sorry I was confused and buyer keeps on saying she has already spoken to her bank and her bank would contact my bank and my account would be active but my account is still frozen.. buyer keeps on lying to me saying she has already spoken to her bank and everything gonna be fine but its getting worst and worst, now I am in debt because my account is frozen and all credits goes to HSBC clap clap. I even didn’t receive a letter from HSBC saying the dispute is on and my account is frozen, only found out when I visited my branch, when I requested a letter I have been told sorry we cant give you or send a letter all I wanted was a written letter from HSBC saying my account is frozen…Useless disgraceful staff ever Shame on you HSBC…. HSBC is very unhelpful Bank, and they will treat you like a mug so please be careful before putting your money in HSBC account, I wanted to spread this message because I don’t want you to be the next victim.. HSBC are happy to froze your account so that they could put your hard earned money in their pocket you know economy crisis right.. I need your help guys any suggestions how to resolve this situation would be appreciated big time thank you please write me on misslaura299@outlook.com”

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Posted 8 years ago

“Appalling.”

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Posted 8 years ago

“If you bank with this crowd the drop them. If you are thinking about using them then forget it. This mob are the biggest bunch of incompetent prats I have ever experienced. Call times unworkable, customer service level abysmal, banking systems chronic. Yep Its all been said before, this organisation is not run by professional bankers but more like a heap full of old wankers might be a more appropriate term. Dump them.”

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Posted 8 years ago

“Since the branch closed in Amesbury, just over a mile away, which I used several times a week for 20 year, I now have to go to Salisbury 10 miles away. I can still pay in cheques at the post office in amesbury. However, my secure key became damaged and had to go to Salisbury to HSBC to get a replacement. I'd tried the telephone banking service but the queue was 20 minutes. Ouch. I eventually got the replacement secure key working . HSBC have a page to help people hsbc.co.uk/securekey to help customers but they've discontinued it! So, after trial and error, I worked it out for myself.”

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Posted 8 years ago

“I had an appointment with a business manager at Gloucester branch to open a new business account and received a letter confirming this 10 days before. took time off work, drove to Gloucester, paid to park. was met at the door by the greeter who told me that Hannah Casser, with whom I had an appointment was off sick and had been for a number of weeks. Nobody had bothered to contact me, So my day was a complete waste of time. I would not expect this level of incompetence from a high street bank. To say I was angry would be an understatement and I would need a very good reason to consider using HSBC for my new business. Nobody at the bank other the poor girl on the front could take the time to come and speak to me and even attempt to rearrange the appointment. Utterly disgraceful treatment of a potential customer.”

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Posted 8 years ago

“Received letter from HSBC; if we don't hear from you within XX (three weeks), we will suspend access to your account, call telephone 03457606060. Trouble is when I call and then input sort and account number, all I get is endless "music". What can I do? I can't get through to anyone. This MUST be the worst bank or possibly of any business, for customer service. Lines may be open as advertised 8 till 10pm every day but is there anyone out there to answer ???”

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Posted 8 years ago

“telephone banking is so not useable, takes at least 40 mins to get through even late at night. trying to get through to sort put a few problems so I can close my account”

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Posted 8 years ago

“super slow international transfer, held money without reason and denied to give the reason for more than 3 times They lost my new debit card Wait for a season on telephone banking service VERY VERY VERY VERY VERY POOR customer service”

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Posted 8 years ago

“I went with my wife in Camden Town branch to open a joint acount. She is not a HSBC customer. The employer prepared all documents and we signed all and he sad that he will call next Monday or Tuesday to inform about the situation. He neved done that. I call after to weeks and the person sad that they will investigate. I call the second time and I discussed with ROB. After few day one of his collagues call me to inform me that few document are missing. I called again todat, 21/06/2016, and Soyeb sad that he will check what is the situation. I can not believe that this situation will be solved soon. My next question is: How much do I need to wait for a morgage? I can not recomand them to any of my friends. Traian Petre”

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Posted 8 years ago

“The worst customer service ever!WTF ARE THEY DOING AT THE CALL CENTRES? IS IT SUCH A PROBLEM TO EMPLOY MORE QUALIFIED PEOPLE TO ANSWER THE FREAKIN PHONES AND HELP US WITH OUR QUIERIES ?!!! What a mess! At the branch-terrible organization-not enough stuff members,not even mentioning the fact we had to wait for at least 30 minutes for our phone call to be answered.TERRIBLE! I seriously dont understand what went wrong with this so called bank?!”

HSBC Employee 1 star review on 15th June 2016

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Posted 8 years ago

“Shocking telephone service! Spend more time on hold or waiting to actual speak to someone”

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Posted 8 years ago

“If I could give a lower star rating I would !! My complained is to long to put on here but basically we have been trying to open a community account since the end of Febuary and we still haven't managed to do so it's been a complete nightmare!! I really hope that and employee is reading this and someone will contact us as no one ever gets back to you !! Appalling treatment YMCA Bridgend”

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Posted 8 years ago

“very bad customer service and complaint peoples are un fair and liers and they are covering always own peoples and they dont care about customers”

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Posted 8 years ago

“very bad and rude racist customer service and complaint peoples are unfair,un honest and liers and they all ways cover own staff and they dont care about customer”

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Posted 8 years ago

“I wish I could rate lower than 1 star! I have spent ALL DAY trying to contact someone to make an appointment to open a BUSINESS USD foreign currency account, the shortest expecting wait was 25 minutes. Then when I finally got through the earliest appointment I could get was in 2 weeks! Word fail me at how absolutely awful HSBC have become!”

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Posted 8 years ago

“Natalie in the Leicester City Centre branch was excellent.”

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Posted 8 years ago

“Just got a mortgage with HSBC, although it was slow I actually found the staff to be very nice and well informed.”

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Posted 8 years ago

“I have banked for over 20 years with HSBC and despite a reliable online website every other service is appauling. There is s clear computer says no attitude (I work within a regulated environment so not about the obvious compliance stuff), it takes a huge amount of time to get through and when you do staff are poorly trained in my experience. Oh and the app keycode is useless and not supported. Time to move banks!”

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Posted 8 years ago

HSBC Employee is rated 1.6 based on 665 reviews