HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.57

1.6 Rating 665 Reviews

14 %

of reviewers recommend HSBC Employee

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1.6

Based on 665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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HSBC Employee 5 star review on 8th October 2024

Anonymous // 01/01/2019

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“TERRIBLE customer service and not worth the 1 star!! Total lack of customer service when dealing with my recent mortgage application over the phone as i travel a lot with work. Rather than dealing with 1 person I was passed around the houses and I dealt with over 45 different staff, all giving me different information to the last. They cost me time and money by giving me wrong information on numerous occasions. If i was not so advanced with my mortgage application and in danger of losing my new property i would have cancelled the application and moved banks. I was also in the process of opening an ex-pat account and transferring my saving to HSBC but after the inept service i received from HSBC staff i decided to stay with lloyds and i would recommend people to avoid HSBC as they have no care for their customers and only care about taking your money!!”

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Posted 9 years ago

“I have been an HSBC customer for many years. Contactless technology was released in 2010, whilst I was an HSBC customer. Finally, in 2012, HSBC signed on, releasing a statement around this that it would not be reissuing cards to now include contactless, it would gradually roll this feature out when customer cards were due for renewal. Based on this knowledge I sat back for another three years - meanwhile not enjoying the same benefit as my friends and family in other banks - waiting for my card to be renewed in October 2015. You can imagine my surprise and disdain, therefore, when my new card arrives in October 2015 - when contactless technology is all but standard - to find my card is STILL without contactless. Whilst this frustrated me, I thought perhaps (unlike at most other banks) I had to opt in. So, I researched this, and found the policy at HSBC was actually that customers would need to OPT OUT of receiving contactless on their new cards. I had never done this. I definitely wanted it. So, I rang HSBC customer service, and the lady at the end of the phone had a look at my account. She told me that my account didn't QUALIFY for contactless. I receive a steady income of over £1800 a month into my bank account, and have never been in any overdraft debt. I puzzled with the lady therefore as to what more I needed to do to qualify. She was absolutely no use in this, simply telling me I didn't qualify, she didn't know what the rules were, but the "contactless verification review team" were in charge of evaluating my account. They would look at my account "at least once a year." Faced with the prospect of never qualifying for whatever obscene standards HSBC have for granting contactless - in an age where contactless is more standard than not - I plainly told the lady I would happily switch bank accounts. When the rate offered by HSBC is little incentive compared to competitors, perks (not that it should be!!) like contactless are what makes the difference. Backed into a corner the customer service lady FINALLY told me how I could get a contactless card - if I upgraded to an Advanced account (which apparently I DID qualify for?!). Frustrated, I accepted this offer, and she told me I would be contacted by my local branch within the next three days. A week later, no call. So I called customer service again to try to arrange an appointment. Again, I had to wait. Finally two weeks after my initial phone conversation with customer service I had a call to arrange an appointment. Once at my branch appointment - by this point pretty frustrated with the whole experience - the advisor I dealt with was most helpful. She in fact seemed shocked that I had been told I could only get contactless by upgrading to advance, but nonetheless here we were, and the process was completed. I was now on an Advanced account, of which one of the perks was contactless, and my new card was in the post. SO you can imagine my absolute frustration with HSBC and the whole shoddy system it operates, when my new Advanced card arrived, and.. can you guess.. WITHOUT contactless technology. I have rung customer service who assured me they would send out a new card immediately with the technology enabled this time, but WHY should it be this hard? When HSBC claims to be so customer friendly, firstly why should it be up to me to fix this, and secondly, why is the whole damn process so slow, unreliable, and clearly full of bumbling errors. I am very disappointed in the service provided, and if I'm honest the whole experience has been a complete joke. Almost two months after receiving my new card for Oct 2015 and here I am, still without the issue being resolved. The standard set here is pretty low.”

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Posted 9 years ago

“I've been living in the UK for several months now and decided to open up a bank account at HSBC. The customer services is an insolence and I recommend everybody who considers opening an account here to rethink and go somewhere else!! Worst bank ever”

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Posted 9 years ago

“I'm writing as a completely disappointed and disgusted customer for the service I have so far received from HSBC. I applied for a current account online in July and sent off my proof of address by post as requested. I was then asked to take my proof of identity to my local branch which I did in August. I was told that this would be sent off and my application would be processed and my account opened. Since I had not received any information back right up till September from the bank I called in to check the progress of application, only to hear that apparently I had not sent in my proof of identity. After half an hour of talking with different representatives and being told to hold whilst they continued to direct me to someone else that may handle it 'better' I'm told that actually my proof of identity has been scanned in and they don't know why I haven't received my card. I was then told to call in the next day and that my account should be open by 'tommorow' when infact I had to go through the whole process again the next day and had to hear the same thing from the customer service. I called in again a few days later and was told to go to my local branch with all my documents again. I am completely surprised at the level of mistrust within the bank between colleagues when the lady that was dealing with my application was told that although the customers documents had been scanned in by the branch and the documents are visible on the system, they would not confirm them. Neither did they accept that she had my passport right before her to confirm what was already on the system. I am now told to wait, once again, for another seven days for my application to be accepted, three month since I applied for it. I think it's ridiculous and completely disrespectful that I have to wait so long and provide my document and be constantly calling in for the progress of my application when it should only take around one week to open an account. I am completely discouraged from a bank that cannot remain organised and process something as simple as opening a current account where the customer is not taken seriously and has to constantly call in to check whether they are receiving the basic mentioned service.”

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Posted 9 years ago

“Please don't think of open international student bank account with HSBC I am an internationals student who arrived UK in Sept 2015. I need to wait for 3 weeks only able to make my appointment with HSBC bank. HOWEVER, the lady told me I need 9-10 weeks if I plan to open a bank account when I went to the appointment! I'm like r u kidding me, I' m only applying a student account. It mean I only able to get my account maybe next year! Who will wait till 3 months to get an account when other bank able to provide me an account by 1 weeks times! Beside that, the lady ask me to get my parent's bank statement as I'm a self funded student. However, HSBC bank do not state they need this documents in their bank website. And when I go to make an appointment, the person just told me it will be sufficient with my bank introduction letter from university. But, it turn out it was not sufficient when i meet the lady. I decide to go to Barclay and i able to make my appointment within 1 weeks. I able to get my account number and code by the day I went for the appointment . However, the long waiting time in HSBC had made my life become suffer! As u know sometimes it can be hard to survive in UK without a card. I might even passed the due date for me to complete my student registration with university if I wait for the bank card to arrive. This was my personal experience with HSBC! Anyone can still go for HSBC if they prefer it.”

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Posted 9 years ago

“HSBC customer service is a joke. After staying on the phone for over 2hrs as an advance customer, my issue was not resolved - so terrible. The worse thing is those telephone banking experts do not seem to know the bank policies - you wonder how HSBC recruits these ones. They talk as if they care about their customers but run into an issue especially when on a vacation which is clearly not your fault and they'll show you who they really are. HSBC is not a reliable bank.”

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Posted 9 years ago

“Worst bank ever I have just moved from HSBC to barclays, I have had a business account with HSBC for over 12 years, transacted more that 30 million in that time, So iv paid some pretty hefty bank charges. Its now impossible to have a bank manager because they changes literally every 2 weeks. They treat you in a disgusting way.”

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Posted 11 years ago

“Has just received the worst customer service from HSBC on the phone. 30 mins on the phone & my query not solved at all”

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Posted 11 years ago

“I'm shocked that it still shocks me how bad HSBC customer service is....”

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Posted 11 years ago

“Love my bank!Great customer service,very understanding!Happy”

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Posted 11 years ago

“I am moving all my banking from HSBC. It's customer service like talking to a brick wall, unresponsive”

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Posted 11 years ago

“rep ended the call without resolving anything. This has been thoroughly unsupportive & unhelpful.”

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Posted 11 years ago

“Thank you to your lovely customer service rep. My issue was entirely my own fault and she was great and really helpful!”

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Posted 11 years ago

“HSBC customer service is terrible. Like seriously bad. .___.”

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Posted 11 years ago

“7 years of agonising customer service with HSBC and the easiest and most pleasant interaction I ever had with them was when I closed my account.”

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Posted 11 years ago

“HSBC are a bloody joke. Time to change to bank with decent customer service.”

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Posted 11 years ago

“Time to change bank! HSBC Customer service a joke!”

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Posted 11 years ago

“HSBC invited me to become a HSBC Premier customer. I get better service as a regular customer at my other banks!”

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Posted 11 years ago

“It still shocks me how bad HSBC customer service is, such a shame.”

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Posted 11 years ago

“Customer service at HSBC is always on point”

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Posted 11 years ago

HSBC Employee is rated 1.6 based on 665 reviews