HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.63

1.6 Rating 679 Reviews

15 %

of reviewers recommend HSBC Employee

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1.6

Based on 679 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It used to be OK, but over the last couple of years the customer service at HSBC has been abysmel. First, it takes ages to get through to a human, second when you do they often cut you off or put you on hold for ages so you hang up becasue they can't be bothered to deal with you. They stopped my card and I had to call them from the US to sort it out . One person lied to me , another put me on hold for ages. Cost me a fortune. Staff are often patronising and rude and don't know anything. t hey are rude in branches as well. I have opened another account and am winding down my HSBC account. Can't wait to leave them forever.”

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Posted 2 years ago

“If you don't know how to ruin your day, your business use HSBC Kinetic app that freezes and gives error after error until the end when the message Failed to connect to the server appears. Trying to contact customer service is another challenge. For 40 minutes I was transferred to 4 operators. I simply asked to switch businesses bank account. At the end, the last operator told me that it is in progress without me having provided any information regarding bank details. The office is based in India. That's where telepathy works. It should be HSBC telepathic not kinetic. The worst experience I ever had with a bank. I've been stuck all day trying to close the account and still haven't succeeded because there is no customer support.”

HSBC Employee 1 star review on 20th January 2023

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Posted 2 years ago

“Online Banking Suspended via my PC . Digital Banking Suspended through my Mobile Try to log on and it tells one to rest your details but cant and message says telephone 03457404404 which asks for you your security number which it wont accept and refers one back to the website,. Have current account and a Regular saver Account which I can neither add to nor indeed withdraw so will be transferring my business to another provider. They are closing branches forcing customers to go digital but you find it impossible to speak to a human being. Absolutely appalling . Would give no stars if I could.”

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Posted 2 years ago

“Everything went wrong. Gave me the wrong credit agreement, locked me out of all my accounts for no reason and then decided to start charging me interest saying it was the agreement I signed up for. Obviously reviews don’t get picked up but I can only pray they stop scamming people”

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Posted 2 years ago

“I wanted to change my HSBC Credit card to an HSBC Mastercard credit card. I was told that is no problem and just apply on line for it. I have been with bank since it was part of Midland bank for personal and business accounts. My application was refused. I applied for a card from Virgin bank and was accepted without a problem. I shut down my HSBC credit card completely. I do the minimum with them, they are garbage.”

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Posted 2 years ago

“@hsbc_uk is a worst bank, suspended our business account since last 2 months for their own stupidity. we dont have access to funds, hence our business is suffering; may go burst, as struggling to make & receive payments and end up having bad credit ratings, what a sh*t service.”

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Posted 2 years ago

“Many Liars in HSBC UK. Worst Bank of all HSBC BANKS Globally!!! THEY LIED 90%. They cut off your phone...People who cut your phone off! Angelina, Maya, Hannah. These are the few who lied constantly! They will cut your phone off. FCUKED UP SERVICE”

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Posted 2 years ago

“I was told false information regarding bank accounts. At some point I was basically left with no money as I needed to go to Europe and my currency account did not work for some stupid reason. When I tried to explain the situation, the only answer was “we bring our apologies, but there is nothing we can do”. They also told me there was an option of calling and asking for help, which was absolutely useless, as it’s their responsibility to do something from their side to support customers. That was not the first time I got false information from the staff that doesn’t take any responsibility for their words.”

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Posted 2 years ago

“I would give them zero stars if I could. Despite me asking repeatedly for no statements, they continued to send them, and apparently one was returned. Theu froze my account while the joint account holder was away, and told me that there was absolutely no way to access my money. Subsequently when he went into a branch to give them documentation they already had, they refused to see him whatsoever without me there. When he went to another teller, they said there was no problem and refused to take identification. The account has now been frozen for two weeks with no resolution in sight.”

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Posted 2 years ago

“Shame minus starts can't be given..... Apparently my date of birth is not valid because it entails a digit larger than 9!! Trash Customer Service, Robot wastes your time taking you round and round in circles, bombards you with the most annoyingly irrelevant info, and then ends the conversation without further ado. Makes me ask, are they looking to bankrupt themselves?? What an excellent way to aim at achieving this.... It will definitely lose them customers. WARNING!! DON'T BANK WITH THIS BUNCH OF SCANDALOUS MARKETEERS MASQUERADING AS A PROFESSIONAL BANK! YOU'VE BEEN WARNED!!!”

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Posted 2 years ago

“Unless you plan on using your card strictly for grocery runs and gas, RUN in the other direction. I spoke with 3 representatives over the course of 2.5 hours only to be told there was no way they could help. Mind you, all I needed to do was make a large purchase. What makes it better is that I spoke to someone hours before and they were scheduled to call me back and just never did. Absolute JOKE. I’d rather keep my money in a mattress.”

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Posted 2 years ago

“Tried to and am still trying after 3 weeks to open an account with HSBC at their request to start I provided them with bank statements, have made 3 follow up calls which take 40 plus minutes to get to speak to anyone. Still no response we are still working on it, yet my wife's is effectively open, although still to receive online banking code. Not recommended.”

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Posted 2 years ago

“I've been an HSBC customer for absolutely years but their customer service recently is appalling even as a premier customer it takes you an hour to get through to speak to somebody who then reads a script and literally can't help. hopefully this review will elicit some sort of response that I can actually speak to somebody who knows what they're doing. GRRRRR!”

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Posted 2 years ago

“Its worrest Support in my life i have ever seen, They only said to call back and put me in waiting for 1 and half hour but no response then i after disconnected. I dont know how is that possible keeping customer for 2 hrs waiting .If you guys really busy why cant you guys call back instead of sending message "please call to telephone bank for some information ".. That is rediculous.... Getting these many Bad reviews also You people are not changing .I shame of my self being in this bank for 5 years.. All is good before Covid phone Got Covid.. or the people..”

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Posted 2 years ago

“It is ridiculously difficult to get through on the phone to HSBC online banking. The automated answer service asks questions that do not apply to the reason for my call. When I did get through, after 50 minutes waiting and listening to the recorded message, I was told their systems were down and to call back 3 or 4 hours later, by which time their lines would be closed. I called again the following day and again waited for ?? Minutes listening to the recorded message, You don’t need to wait for an agent..”

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Posted 2 years ago

“I’ve had a bank account with HSBC for a couple of years now and tried to open an account for my son about a year ago. I received a message shortly after doing the application saying they are busy with the account and that they’ll get back to me. Is around a year now an d still no reply. In the mean time my Dan has opened an online monzo account and seems happy with it. About a month ago I then tried to open another child account for my daughter as she is still under age, once again I got the same message to say they are working on my application and will get back to me. No reply for around a month. HSBC customer service is really very bad. Don’t bother waisting your time to open a child account, even though they advertise for it, I don’t think they do it.”

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Posted 2 years ago

“Absolutely dire. I am an online customer and I tried to open an online savings account. Unable to, as apparently I am a non UK tax resident. News to me, and how the hell would they know! I called the help desk with an alleged 7 min waiting time, held for 25 mins until the lines closed.”

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Posted 2 years ago

“have been an acct holder since the 90s. I have never had a decent interaction with this bank nor any of its staff, save for the odd person in store. every time i call i have to wait on hold for over an hour. the mobile app won't let me join bc HSBC are unable to verify my details (a UK citizen since birth and an HSBC acct holder for nearly 30 years). they have charged me at every opportunity. i cannot suggest that any of their products have been competitive. they have closed accounts without given me adequate notice (because i did not reply to a letter sent to my spam email folder advising new terms which i had to agree to!!) This is a bank that treats its customers with utter contempt Do not ever open an account with them”

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Posted 2 years ago

“It doesn’t take much time and process to finish current account opening and operation.”

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Posted 2 years ago

“HSBC have completely screwed me over and messed up everything for me. I spoke with someone on 21st oct about suspected fraud on my account and they decided to do an indemnity claim against my mobile provider at the same time! without me knowing this and without my permission. so yesterday my phone got blocked and the only way to unblock it is to pay a huge bill which a cannot afford and never received the refund in the first place. In the morning they confirmed to me that they have cancelled the claim and fixed my direct debits. TODAY i notice an email from my mobile company claiming my direct debits got cancelled yesterday evening. so all in all HSBC just decide to do whatever they want and go against your wishes and screw you over. now i have no mobile until the complaint is resolved. I am a carer and have no way of contacting my employer or him contacting me in case of an emergency. this is unacceptable behavior and extremely stressful. as soon as this is resolved i will be leaving HSBC because they clearly so not deserve my custom!”

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Posted 2 years ago

HSBC Employee is rated 1.6 based on 679 reviews