HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.57

1.6 Rating 665 Reviews

14 %

of reviewers recommend HSBC Employee

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1.6

Based on 665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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HSBC Employee 5 star review on 8th October 2024

Anonymous // 01/01/2019

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“The worst banking experience. I have been a customer of HSBC (business) for 10 years now. During the last 3 years it got worse and worse. OUr relationship manager (Quentin Van Marle and his colleague Michelle Tenannt) have stopped answering calls and emails for weeks now. We will report this to the relevant authorities. We are migrating 8 businesses to Metro now. I have been trying to speak to some manager to complain fro weeks now. Nothing. They are completely ignoring me/us. Just that! Awful experience also with their IT systems, admin and customer service. I have been waiting for 45 minutes to speak to an operator the last time I have called. and it has been like that for the last couple of years now. Very bad!”

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Posted 6 years ago

“Absolutely pathetic. Online banking you cannot log on to. HSBC should sack everyone involved with their pathetic online banking before the whole of HSBC UK goes out of business”

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Posted 7 years ago

“Twice recently they have been on the ball when they have detected unusual activity on my cards. The second time they rang me the instant I was making a payment to check that it was legitimate,literally within seconds! Very impressed. Day to day running of the account is very efficient.”

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Posted 7 years ago

“I have been a customer with this bank since a small child when it used to be called Midland Bank. It has got worse and worse and I've moved my main banking to another high street bank. They've closed down most of thier branches so it's very difficult to see a human. Their call centre staff are from abroad and struggle with English, logic and maths. You can't send them any sort of meaningful message even inside internet banking as it doesn't accept 'special characters' I.e punctuation. There are no other email contacts. They offer no usable rewards or offers for banking with them. My experience has been terrible and I won't be coming back!”

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Posted 7 years ago

“the mobile app never fails to let me down.”

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Posted 7 years ago

“We, i.e. my husband and I, have been with HSBC all our married life - roughly about 26 years now, and I have to say they have always been fair with us. I am sorry so many village HSBC banks have now closed but I am still not tempted to change boats having been with them for so long and although we are both pensioners now I still go into town to visit our HSBC sometimes.”

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Posted 7 years ago

“Skelton staff, come regulaly to use the coin dispencer when the coin bag gets full it takes longer for them to change the bag then to dispense the coins. Customer service is terrìble.”

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Posted 7 years ago

“There are 2 fab workers there who are made to look bad by the inefficient bank. Another worker is rude and dismissive... the pin I got don't work with my card. Compared to other banks their service is poor... I wish I stayed with my previous bank.”

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Posted 7 years ago

“Don't really know where to start but today (again) I had encounter with a senior hsbc staff (yes a senior) and I felt insulated, can't believe the manner I was been spoken to, really negative attitude and unprofessional tone. After 15 years with HSBC I simply felt humiliated. This bank seems in disarray ever since I joined. I can't see them getting any better, In process of switching over to another bank where I can be treated as a customer.”

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Posted 7 years ago

“S H I T E - DO NOT USE.”

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Posted 7 years ago

“you changed the layout. Apologise and return to the old layout. I will leave Hsbc after 40 years mediocre service”

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Posted 7 years ago

“The new HSBC dashboard is rubbish. the new design the most frustrating site I have ever seen. Was this tested before roll out? It is like it has a glitch all the time, its like a lottery if your 'click' of the mouse actually presents the correct menu, please sort out or I'm Moving banks. I cannot believe such a massive corporation has this kind of customer interface.”

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Posted 7 years ago

“You will lost a lot of money for the bank fee, very expensive, don't open account with this HSBC, for the business account if you don't have 15000 USA Dollars in the bank, the bank will take 30 usa dollars by monthly fee, to close the account, you must pay 80 usa dollars, to return a wire, they charge 50 usa dollars and more, everything need pay, this is the most expensive bank in my life. Open my account just for 6 years with around 4200 usa dollars only for the bank fee. Poor bank, never open account again in the future.”

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Posted 7 years ago

“We have been business banking customers with HSBC for almost 30 years. Recently we have had problems with their internet banking and customer service is disgusting. No one answers the 'phone at a national or branch level. We have become so annoyed at this lack of service that we are now exploring transferring our accounts to an alternative provider.”

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Posted 7 years ago

“Terrible!!”

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Posted 7 years ago

“The implementation of the HSBC anti-fraud 'Safeguard' process is awful. Communication is near non-existent. If you are running a business with international customers, banking with HSBC is probably the biggest to your business you didn't know you had. Effectively once you 'qualify' for the process, you are on a hard line in the sand to account closure. If they are able to actually progress your case, they may get round to lifting that threat, but under no circumstances will they actually confirm status! For us, its reached 30 days to limits: no payments in (getting paid), no payments out (paying bills). There has been no HSBC initiated communication despite many calls, letters and complaints. Left unchecked, this would kill a business. Simply, HSBC are forcing out customers with no real explanation. Business customers in this case should not think 'it will be all right'. I did for a while. As 30 days approached I was left with no choice but to switch bank. Its a little ironic, HSBC were the bank that gave me a startup account some years back, now a successful SME with worldwide customers, they turn their bank, #thanksforthat All banks seem to get terrible reviews, however, I think HSBC takes the cake with this safeguard nonsense. Now I multi-bank, so as never *ever* to be reliant on a single bank again”

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Posted 7 years ago

“Need more people to answer the phone!”

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Posted 7 years ago

“Spent over an hour waiting for someone to answer my call, and when I DID eventually get a person to deal with my issue it's normally someone from another country with an accent that you cannot understand. This has happened to me every time I have tried to contact HSBC, which has been many years. HSBC recently froze my account because I didn't return the safeguard form that they requested from me, so I decided it's time to transfer my business to my other bank. It takes a big effort for me to make this change because of the consequences. it took over a month for the transfer even though I was told it would take 7days. This caused all my standing orders to be unpaid causing other problems.”

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Posted 7 years ago

“I have managed to lock my business online security pass more than a month ago since then I have - reset the password and tried to upload the form online but the system was not working - spend 1h with HSBC customer service on the phone to find out that I have to bring the form to a bank office because there is an issue with the online system - send the form via post to a head office address given by the customer service - no info for 2 weeks - two weeks later spent 1h in HSBC branch between a person in the bank and on the phone with the online banking person to find out that instead of restarting my online banking you have reset my digital key and needed a new form - a form was submitted - 10 days later nothing received - spend 1h on the phone to find out that the form expired and nobody contacted me at all to let me know why, when - again I have to submit a new form online to ask to reset my e-banking - the system is not allowing me to upload the form due to security issues - another hour on the phone…. - still nothing working I cannot solve the situation and my business is suffering to not have a banking for the last month. This is the worst bank I have ever used.. For more than 5 weeks it has been a nightmare”

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Posted 7 years ago

“Poor service”

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Posted 7 years ago

HSBC Employee is rated 1.6 based on 665 reviews