HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.63

1.6 Rating 679 Reviews

15 %

of reviewers recommend HSBC Employee

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1.6

Based on 679 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous

Anonymous // 01/01/2019

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“I had deposited two cheques on 31st September 2021, one was dated 30th September while the other was dated 4th Oct(oversight). The post dated cheque was returned after several calls and requests on 18th Oct. The bank could have used some common sense and cleared by chq on 4th Oct since it was in there possession or returned the chq earlier so I could deposit the chq for clearance. What took the bank 19 days to return the cheque. Several attempts were made to contact the relationship management at the bank but were ignored. If this is how you'd treat a Premier banking customer who's been loyal to the bank for 18 years I can only empathise with new/ non Premier customers. Its been a horrific experience dealing with HSBC Middle East. Its time to bank with someone who offers a better customer experience.”

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Posted 3 years ago

“Great service in HSBC Primium.”

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Posted 3 years ago

“Excellent mobile app. - features frequently enhanced to meet changing needs”

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Posted 3 years ago

“impossible to get through to an agent. you spend hours without hope”

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Posted 3 years ago

“I have had a really bad experience with the HSBC TEAM, although an employee from the 122 Finchly road branch came through and sorted the situation I have been trying to sort for weeks. Very helpful and professional without her help I was willing to stop banking with hsbc her name is Seema panda great job. Very recommended to go to her.”

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Posted 3 years ago

“Hsbc dispute transaction team Call them waited 1 hour 28 then line cut off Totally rubbish service”

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Posted 3 years ago

“service very poor don't want to go back”

HSBC Employee 1 star review on 5th October 2021

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Posted 3 years ago

“The app has not been not working for more than 10 days, so I can’t log into my profile (not even with the laptop as I would need to generate a code generated only from the app). I have no control of my money, in and out as of course I can’t see if I received my salary or if someone copied my card and is using it. I updated my phone software thinking it was a problem at my end but it wasn’t. Do you believe that the only way to find out about my bank account movements is going to an ATM and ask the last operations in 2021??? Shame on HSBC. I called twice the call center but still no fixing or to switch to a physical key.”

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Posted 3 years ago

“Redeemed my mortgage in full with HSBC for them to take a payment the following day. That’s criminal!”

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Posted 3 years ago

“Easily the worst bank for online banking. No matter how tech-savvy you are, they make it almost impossible to use. Physical security keys, digital security keys, codes sent to a phone and then another by snail mail (I'm really not making that up!) - ISTM they just don't care. I loathe this bank. It's the same awful frustrating experience each time I try to access my account.”

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Posted 3 years ago

“Safeguarding process a ludicrous nightmare. If by some miracle my account is still active in 7 days time I will be closing it anyway. Absolutely appalling. Completed process. Assured all ok on the phone a month ago. No letters received just a text threatening account closure. Useless, clearly designed for big business, if they don’t want community organisations just say so and we will go elsewhere.”

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Posted 3 years ago

“Just frozen my account with no explanation and eventually closed it with no reason explained just like that ,after me being a customer for 17 years . Hope this "bank" of criminals will be kicked out of UK one day .”

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Posted 3 years ago

“I too have been subjected to absolutely appalling service from HSBC Customer Services. They seem to think that using pompous, ridiculous titles and long words incorrectly can cover up for unacceptable failings: it does the opposite. This jargon buster is for any poor unfortunate souls undergoing this unpleasant and distressing HSBC ordeal. For 'Complaints Advocate' read: 'callous, corporate lacky exploiting hard working people' For Complaints Specialist read 'flunked GCSEs but Daddy got me this cushy job' For 'investigation' read 'we are covering up for doing absolutely nothing' For 'insinuation' read 'we blame honest customers for speaking up about our extreme poor standards' For 'clarification read 'we are covering up for repeat failings that most pre-adolescents could accomplish with their eyes closed. Like many others, I would rate much lower than 1 star if possible”

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Posted 3 years ago

“The worst Bank!!! Honest people wants to open bank account to deposit their monthly pay check. And this HSBC is asking personal question that are not relevant. Including documents for personal properties! We said “CLOSE THE ACCOUNT. WE ARE NOT HAPPY, and end up stressful with all these investigations & interrogations, just to open an account!!! And that’s why HSBC IS LOSING MANY HONEST CUSTOMER. I would not advice or recommend anyone to open an account with this kind of bank. There rating is going down!!!Make life easy, not stressful…..Worst Rating… period.”

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Posted 3 years ago

“Complying with “Safeguarding review” keep asking for more information. Now sent notice of closure of account. Staff quite rude aggressive and unhelpful. Raising a complaint and changing bank.”

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Posted 3 years ago

“Locked our account because it was Joint and I had updated my details, but my husband had not. No notification or letter sent to the new address or my email that we needed to do this. Talked at length (2 1/2 hours) on the phone to Raul, in Manchester who then decided my husband didn’t give enough answers to verify him and told him he had to go into a branch with ID (we live in Canada!). Completely disregard for us as long time customers. He had already identified me successfully! Very frustrating experience and we will never recommend HSBC again, after more than 15 years of business we are totally disappointed with the experience.”

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Posted 3 years ago

“Horrible, horrible experience they forgot to send out my telephone security number. When trying to figure this out over the phone they decide to lock my account do not use this bank!!!”

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Posted 3 years ago

“I'M SO TIRED OF WAITING FOR YOUR RESPONSE. FOR ALMOST 4 MONTHS I DIDN'T RECEIVE ANY RESPONSE OR CALL FROM YOU GUYS AND KEEP CHARGING ME FINANCES CHARGE FEE AND LATE ASSESSMENT FEE I REALLY WANT TO CANCEL THIS CARD BECAUSE OF THIS HASSLE YOU'VE DONE TO ME. I LOOPED EVERYONE THIS EMAIL FOR A LONG TIME STILL NO RESPONSE FROM ANY ONE OF YOU. ARE YOU REALLY WORKING ON THIS. IS THIS YOUR CUSTOMER SERVICE? VERY UNSATISFIED CUSTOMER SERVICE I RECEIVED. NO CALL OR RESPONSE TO MY EMAIL FOLLOW UPS SINCE APRIL 24 2021. I THINK 4MONTHS IS ENOUGH TO COMPLAINTS ACTUALLY SINCE THEN IM COMPLAINING ALL TICKET HAS BEEN RAISED BY YOUR CUSTOMER SERVICE BUT STILL NO RESPONSE AT ALL.”

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Posted 3 years ago

“All of my bank accounts have been closed, with no notice or explanation given to me. I run a business and this has caused me countless problems so I'm only going to mention a few of the major ones. I don't know which customers have paid for their orders, I'm unable to pay suppliers, I'm unable to repay debt, I'm unable to consitently put food on the table. This is an abhorrent way to treat a customer of 7+ years. I haven't eaten breakfast in over 4 days, I'm living off hand outs from friends and family and also building up debt with my credit cards... at the same time as being unable to pay them off. I'm unable to put fuel in my car, I'm late with my rent payment. I cannot put into words the sheer level of stress, anxiety and financial hardship that has been directly caused by this situation. HSBC have effectively sent me back to the dark ages, living off of favours rather than money. It's been 7 working days since they closed my accounts, however it was only yesterday that the cheque with my account balance was sent in the post. Letters from HSBC have taken on average 5-7 working days to turn up at my house, this means I will be without access to my personal or business funds for over 14 working days, or 18 calendar days. (I will update this if/ when the cheque arrives) In a time where small businesses are already struggling to keep liquid, whether it be the extended lead times on products or unexpected price increases passed on by raw material suppliers along with all the other hurdles, having your account completely shut down with zero notice and no explanation is very, very scary. However unbelievable this may seem, it is in HSBC's terms and conditions that this can be done to anyones account, without notice, or reason. Check for yourself. This is easily the worst way I've been treated in my life, either by an individual or organisation. Save yourself the stress, time and embarrasment and bank with anyone but these jokers.”

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Posted 3 years ago

“New phone - had to transfer something called a digital certificate. Not possible due to old phone being broken. So HBSC support said to reset my accoutn details. What a disaster! Now over 3 weeks later still cannto access my money. HSBC solutions are to sedn them a papwr form - yes really a paper form - or call them. tried callign before but get put on hold for hours and I am calling HK from Australia so its not cheap. Sent the paper form. They have advised that the user name is wrong and told me the user name to use - its NOT my user name. They also said the ID number they gave me for the form was wrong. BUT ITS EXACTLY what they sent. Their solution - send another form!!! Utter useless. All this because their system is no good and their staff have no idea. AVOID AT ALL COSTS. Closing all HK and Australian accounts.”

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Posted 3 years ago

HSBC Employee is rated 1.6 based on 679 reviews