HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.57

1.6 Rating 665 Reviews

14 %

of reviewers recommend HSBC Employee

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1.6

Based on 665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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HSBC Employee 5 star review on 8th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they are so bad trying to call them is impossible”

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Posted 2 years ago

“THE BANK THAT WILL NOT LET YOU LEAVE... I would give no stars if I could! I have been a business customer for 7 years. Last year HSBC started with extremely invasive questionnaires to their busines customers. I complained and was told it was a regulator requirement. This is a complete lie. They then threatened to close the account down unless I gave further info. So I withdrew all funds (over £80K!), filled out a closure of account form, and took it into branch mid-Jan. They have still not closed the account over 5 weeks later. And have continued to charge a monthly fee and have now sent a replacement credit card. I can see this is going to be a battle that will end up at the financial ombudsman. Do NOT open an account with HSBC, especially if you are a business.”

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Posted 2 years ago

“) would be more appropriate.”

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Posted 2 years ago

“Don't ever apply for a loan on line it's a joke, I received email form the bank with the title "Same helping hand..." to invite me to change my current loan rate. So I thought great that I can re applied to be turned down the percentage. I went to the my internet banking and applied online. I was waiting a much longer then 24h for response and they event did not phoned me to discussed, the underwriter Jo A....... just sent a cold message that the nothing they could do, they have to decline my application this time because I have to much under my name. I am paying all my bills without any delays even my current loan with the bank. We have joint account with my husband and we don't have any other account so everything is paid from HSBC account and should be spited for 2 as I do all finance in our family, that including most bills, phones, car insurance itp.. I was expecting a call not just a message, I did not expect this from the bank at all, this is disgusting, she writes to me as a responsible bank, it is ridiculous. I know now why they have only one star, think need to find another bank. Bank no longer treat anyone like a human, sad. Need to think about moving to other bank.”

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Posted 2 years ago

“If you are ever thinking of getting any loan (personal or a mortgage) with them - please DON'T. You can speak to multiple people in this institution and each of them will tell you something different about their loan conditions! and after a certain amount of time, when you finally think you got the right answer, you submit all the information that is needed, you engage solicitors that you have to pay for, at the very end, it turns out that the information you were provided at the very end of the whole process is incorrect! And they are hardly sorry for it ! You can triple check it with them. It doesn't help either. 4 different advisors, four different stories. Do you think you can find this information on their website? NO. Do you think your mortgage advisor will know it? NO! because it depends who they are speaking to - they have a different information every time you ask. Waste of time. But this time, I am not going to leave it like that and further public is going to know about it. And an official complaint is going to be raised too. All the calls are recorded and I am not going to pay for your incompetence. I am more than happy for you to contact me asap if you'd rather avoid wider public getting to know how incompetent you are. And I would love if you could listen to how your advisors mislead your customers and waste their time and money.”

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Posted 2 years ago

“I am very happy with HSBC UK bank. Good service”

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Posted 2 years ago

“We banked with them for over 15 years but now they charge charities a monthly fee for services we never use and even though there is no branch within 6 miles. I tried emailing their CEO but got the standard response "it's to improve customer service". This company made $12.7 billion [over £9.3 billion} for the first 9 months of 2021. A nice big bonus for the fat cats at the top no doubt.”

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Posted 2 years ago

“One star is already too much. The time you waste just for getting in contact with them for simple enquiries is outrageous - and by phone expensive. The right they take to block your account (and with this access to YOUR money!) when they change anything on their side, is brutal and careless. The customer support is annoying and phrases like 'Oh, sorry for any inconvenience' become ridiculous and make your blood boil. Even though you have sufficient funds, your account might be blocked. User Interface and User Experience is cumbersome. Choose another bank. Would highly advise against becoming their customer!!”

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Posted 2 years ago

“I would give 0 if I can. How are they still in business. Please dont put your money here.”

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Posted 2 years ago

“The HSBC is the worst bank ever, especially if you need a help from their fraud or complex team. They'll never pick up the phone even if you are the whole 6 hours on hold. If someone else would tell me this I will never believe. Unfortunately I had that luck to have the worst experience with them. My recommendation is to choose any other bank except HSBC because with them you'll be without your money and without your health (terrible, useless, treats you as a sheet without any respect 👎👎👎)”

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Posted 2 years ago

“Was referred from Internet Banking to Business Banking who then referred me back to Internet banking who were still unable to help. This would be shoddy enough but the queuing times for each referral are literally hours. No-one anywhere in the circuitous chain really gives a damn about service delivery. Looking urgently into banking options”

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Posted 2 years ago

“App/online security is absolutely archaic, no concern for UX. Like something from the 90s, can't even login without waiting for snail mail...”

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Posted 2 years ago

“How ironic I was summonsed to their Yorkshire Branch. From InverMESS. This for being £10 overdrawn. Admittedly not the first time I wasn't a couple of quid overdrawn at end of month. (Had I known, I should never, to their credit, requested they opened a branch here, inverMESS). This when it belatedly came to my attention they had been fined hundreds of millions of U$ for facilitating Colombian & Mexican drug cartel laundering. Breaching UN arms embargos. Ditto no doubt vindictive, malicious, trade embargos too. FOR(eign)EX(change) & L(ondon) I(nter)B(ank) O(ffered) R(ate) fixing & enumerable other misdemeanours. Yet not one of their unscrupulous executives has been held to account...Rich get justice poor get the law?”

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Posted 2 years ago

“We have a HSBC multi currency accounts in in the same name in the US, the UK and Singapore and they charge ridiculous amounts to transfer from one HSBC account to the other. It's taken me a total of 2 hours in a chat queue and on a voice call in parallel to try to speak to an agent with still not luck. To compare, we also have Revolut accounts in the UK and Singapore where we can transfer instantly with no fees between each other without the need to change currency. If we like to change currencies it has much better rates and you can easily speak to helpful agents if you need someone.”

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Posted 2 years ago

“I have just come of the phone with the help line, had a lady by the name of Sarah she was absolutely brilliant, so much patience with me unbelievable. I can only day a very big thank you to the young lady.”

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Posted 2 years ago

“I have lost my business debit card - the first agent misunderstood and locked my commercial device so I do not have even have access to online banking no more. Secondly, the lost and stolen team put me on hold for 2 hrs I have been on the call no answer! Awful service!!!”

HSBC Employee 1 star review on 8th December 2021

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Posted 2 years ago

“Money transfer between two HSBC account takes forever. The mobile bank is horrible and totally useless. Can't even transfer money from another currency.”

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Posted 2 years ago

“Always experiencing high call volumes.... hire more staff maybe? Horrendous - every experience is awful - incapable staff. Banked with them for 20 years and cannot wait to leave.”

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Posted 3 years ago

“5 words to describe HSBC customer service. SHOCKING, SHOCKING SHOCKING, SHOCKING, SHOCKING !! Use another Bank”

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Posted 3 years ago

“Tried opening a basic account for my son over a month ago. My passport id check failed (no idea why), his passport id check failed (no idea why). Called last week and was promised a call back the next day to sort the issue, didn't receive the call. Called again and was made the same promise - didn't receive the call again. Called again today and now my original application has expired because it's been over a month since I applied, so I'm expected to go through the same process all over again. Absolutely useless! Was told to visit a branch with my son to open his account instead which involves having to drive into town to a branch to make the appointment, then drive back in for the appointment! I didn't have the choice of just making the appointment over the phone with the branch. Checked the branch opening times and HSBC is no longer open at weekends, just 9am to 3pm weekdays. How the hell am I supposed to take my son into a branch and open an account for him when he's at school and I'm at work during the week? Avoid this bank at all costs, absolute shower of muppets. I would have expected more from a well established, international bank. instead you get overseas call centres, ridiculously long call waiting times and limited branch opening hours.”

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Posted 3 years ago

HSBC Employee is rated 1.6 based on 665 reviews