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Deliveroo Reviews

1.2 Rating 1,082 Reviews
4 %
of reviewers recommend Deliveroo
1.2
Based on 1,082 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 18%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Deliveroo 1 star review on 22nd October 2024
Simon
Deliveroo 1 star review on 29th September 2024
Anonymous
Deliveroo 1 star review on 26th August 2024
Anonymous
Deliveroo 1 star review on 5th March 2024
Trey
Deliveroo 1 star review on 5th March 2024
Trey
Deliveroo 1 star review on 18th November 2023
Anonymous
Deliveroo 1 star review on 18th November 2023
Anonymous
78
Anonymous
Anonymous  // 01/01/2019
This company needs to be closed down, if you use them for a super market shop, they take the money and when the goods dont turn up they dont refund for the missing goods so you might as well open your window and throw cash out into the street. When you order takeaway food, it's cold and inedible. Try and get a refund and they say the most we can give you is £5 off of your next order. Do yourself a favour and dont use deliveroo they are F###in useless
Helpful Report
Posted 3 years ago
Really poor service over an hour late. I doubt I will ever use again
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Posted 3 years ago
This company should be definitely closed! No customer service adequate, no proper employment, the people already employed are completely dangerous etc. etc.
Helpful Report
Posted 3 years ago
Honestly shocking customer service. Ordered several items from Co Op - Old Harlow, and over half the order was missing (side note: I was still charged full price). This was not the first time that this had happened with this particular Co - Op store. I spoke to multiple people over the phone at Deliveroo, explaining the situation. They told me that they would not offer me any compensation, and that I had to contact Deliveroo by email to have the case reviewed. After contacting Deliveroo by email, explaining again that I had been charged full price for an order that was missing the majority of the items, they emailed back, saying, “unfortunately, after reviewing the case, we are unable to offer you any compensation on this occasion.” I then emailed back, quoting their refund policy, which states that a customer is due compensation in the event of missing items. Scandalously, I then received an email with the exact same rhetoric, stating, “after reviewing the case, we are unable to offer you any compensation on this occasion”, with the added caveat “many thanks” on the end, and absolutely no acknowledgment of anything I had mentioned, or the reference I had made to their refund policy. They were also unwilling to go into further depth as to what specifically they reviewed, and why it was deemed “insufficient”. This is my first Trustpilot review - never have I received customer service as shocking as this. By all means use Deliveroo - just utter several Hail Marys and hope to God you don’t have any order issues. Attached is a conversation with Deliveroo, from when I was trying to obtain a refund for the missing items. This will demonstrate just how bad their customer service is. Abysmal.
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Posted 3 years ago
Deliveroo stole our money. We had two missing items we paid for and did not got compensated. Our order 7317 at Yun restaurant 13th of November 2021 was incomplete. When I contacted customer service they said that they will take my feedback on board and work on improving the experience next time. How rude is this. We canceled our subscription for Deliveroo plus and find this not acceptable.
Deliveroo 1 star review on 13th November 2021
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Posted 3 years ago
Absoloutley awful company. Food arrived an hour late. Was stone cold as was in same bag as cold bottles of drink. Parts of the order was missing. Luckily the restaurant gave us all hot food when I drove there. Burger King in Tower Park. Will not be using this service again! Awful!
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Posted 3 years ago
Very mediocre help from the customer serice. I did not receive the roder and still ne refund was available for me. Very unpleasant interaction with the live. DO NOT RECOMMEND!
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Posted 3 years ago
Received wrong orders twice, and actually received drivers shopping, complained to deliveroo, refused refund, avoid, especially deliveries from Morrisons!
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Posted 3 years ago
BEEARE!! if I could give Deliveroo no stars I would! My account was set up with Apple Pay so no password and my account was hacked, personal info like phone number and address changed and an order placed using the account for a delivery in derby while I was 70 miles away (the app knows where you are when you order) I queried this with the helpline and they said there was no suspicious activity on the account. I would steer clear of the company there are plenty of other food deliverers, their app/system is clearly not secure!
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Posted 3 years ago
I'm giving a star because I can't give ZERO. I've already requested orders several times in this terrible app, and because they don't have a good restaurant/delivery/customer conferencing system, I've had several problems with orders not received, damaged orders, orders different from those I requested, there were several! Most of the time, they don't solve the problem in the chat, so they ask to get in touch by email, and then start an extensive exchange of emails to confirm order number, restaurant name and various other information to simply not repay my loss. Worst application I ever had the displeasure of having registered.
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Posted 3 years ago
Drivers just don't care to deliver the food. 2 incidents lately. One driver was at the wrong address, I was outside to show them the correct entrance but he didn't move at all and I had to walk down to the street all the way to get my items. The other driver tonight never appeared and I ended up looking for him through customer service and then I was looking for him in the street. Customer service was like 'apologise because you complained for not getting your order'.
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Posted 3 years ago
Worst application ever. Orders delayed for an hour, no response from support.
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Posted 3 years ago
Hands down THEE worst company I’ve EVER dealt with via its DISGRACEFUL “customer service” I urge anyone and everyone NEVER to use this rubbish Company and hopefully they’ll go bust, I realise people would lose their jobs…they’d be better off too! It’s THAT bad a company! AVOID AT ALL COSTS!
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Posted 3 years ago
Waist of time got no help app crashes constantly, ridiculous charges and the help team speak to you like a piece of dog poo on their shoe
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Posted 3 years ago
Tried to place an order with a restaurant on there, and was informed that my card needed to be authorised. This is despite the fact that the said card has no such issue on prominent rival sites to Deliveroo. Not good enough.
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Posted 3 years ago
They took my money, delivered nothing and refuse to refund!!!! I ordered (first time) on 30 Sept 2021 when it failed to arrive I called the restaurant who said they’d cancelled it as my property was too far away for them. They said I would not be charged. Deliveroo APP however still said it was on its way. I contacted Deliveroo “customer care” a few days later as I received nothing and the charge was still pending on my credit card. On 4th October they said: “It may take a few days for the payment to disappear from your account statement, but don't worry – we won't take any money for this order. - Deliveroo Customer Care” However they subsequently took the payment.. When I contacted them again they said they were unable to refund despite me sending them their own confirmation that I would not be charged! I asked for an explanation why and details of their formal complaints procedure neither of which have been forthcoming at time of writing. Then just to rub salt in I checked the order on the APP today and it says delivered (not true)….! Taking payment while not providing the agreed goods I believe is known as fraud. I can only imagine a business would get away with such practice where the amounts involved are individually small. Of course where they are not an isolated instance, then the amounts add up which, I suppose, is how class actions start in some countries. The Consumer Rights Act UK is meant to protect against unscrupulous traders but who wants the hassle for the price of a takeaway….. It’s a pity I didn’t read the TrustPilot reviews before I used them….81% BAD of nearly 12,000 reviews says it all…..
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Posted 3 years ago
My boyfriend ordered us some food on deliveroo as I have had a particularly difficult week. He has deliveroo plus and I have to say the service was shocking! The food arrived over 40 minutes later than the ETA (which was already over an hour wait). Then when the food arrived, it was stone cold, soggy and chewy. When we went back onto our order and complained about the food being cold they said that a refund would be processed. When we got the email confirmation the refund was for considerably less than the order value which is just rude. He's now been on an online chat for ages and and all they are saying is that they can only issue a refund for 50% of the order but all of the food was inedible when it arrived. Absolutely awful! Do not recommend using Deliveroo as even if they do not care about the customers, just money!
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Posted 3 years ago
Half the order missing from Morrison’s- I even changed the option at checkout that if an item is not in stock then to cancel whole order because they do this kinda thing a lot. But no they delivered anyway with half the order missing and they won’t refund. I’m in shock! Thieves! That’s what Deliveroo/Morrison’s are
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Posted 3 years ago
Poor service and wrong orders sent
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Posted 3 years ago
I was ordering with deliveroo always, but im disappointed to receive a wrong order. I couldnt take the food that wasnt mine,im sure someone else is waiting for this. It caused me lot of inconvenience especially waiting for the order to come. I just did a refund and i was informed that it will take 5 days. Can u imagine a customer had the inconvenience and still wait for 5 days to vet the money back. I wouldnt be ordering with deliveroo again
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Posted 3 years ago
Deliveroo is rated 1.2 based on 1,082 reviews