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Deliveroo Reviews

1.2 Rating 1,082 Reviews
4 %
of reviewers recommend Deliveroo
1.2
Based on 1,082 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 18%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Deliveroo 1 star review on 22nd October 2024
Simon
Deliveroo 1 star review on 29th September 2024
Anonymous
Deliveroo 1 star review on 26th August 2024
Anonymous
Deliveroo 1 star review on 5th March 2024
Trey
Deliveroo 1 star review on 5th March 2024
Trey
Deliveroo 1 star review on 18th November 2023
Anonymous
Deliveroo 1 star review on 18th November 2023
Anonymous
78
Anonymous
Anonymous  // 01/01/2019
Late arrival and then driver very rude and aggressive. When my son questioned where he had been he then became aggressive. He took off his helmet and was in my sons face. He was also rude to me.
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Posted 5 years ago
Deliveroo the company that doesn’t deliver your food. Absolute rubbish service. Don’t bother ordering through them unless you want your food to arrive 2 hours after it was cooked. Would give 0 stars if I was able to.
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Posted 5 years ago
Worst service ever!!! I order at 1pm for delivery at 2.15pm. It's 3pm and I still haven't received my order. The status says "we are having trouble finding a driver. The restaurant is keeping your order fresh". Are you bloody kidding me? Do you think that 1 hour later my order would still be fresh? Just order from uber eats or any, like literally any other service. Total waste of time and money.
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Posted 5 years ago
The worst company.
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Posted 5 years ago
Ordered a meal for 18:45. Battled through traffic to make it at 18:42 to be told by the waiting driver that he was waiting for 10 minutes and that if I hadn't arrived at 18:45 he would have lefft the food outside and marked it complete. Was advised to wait until I got home then order, which seems to run contrary to having the option to order for a particular time, only to be told, no, your food would have been left outside and your money taken. Honestly what is the point of having the option to get your food at a particular time only for that time to be ignored? This is the second time it's happened and it will be the last.
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Posted 5 years ago
Ordered a meal that was totally inedible. Contacted deliveroo customer services to ask for a refund and their patronising response was ‘when you’re unhappy with your order, we’re unhappy too, so we’ll pass your honest feedback onto the restaurant’ and that was it!!!! No full or partial refund, no deliveroo credit vouchers. I was just left with inedible food and £40 lighter! Totally disgusted and will never order through them again.
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Posted 5 years ago
Ordered a meal that was totally inedible. Contacted deliveroo customer services to ask for a refund and their patronising response was ‘when you’re unhappy with your order, we’re unhappy too, so we’ll pass your honest feedback onto the restaurant’ and that was it!!!! No full or partial refund, no deliveroo credit vouchers. I was just left with inedible food and £40 lighter! Totally disgusted and will never order through them again.
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Posted 5 years ago
Rename your company Deliverpoo because that's what essentially your idiot drivers deliver when they cba to take orders and then deliver cold food two hours late. Seriously, how is it acceptable for a company to advertise their selves as delivering 'fresh food' when you are stuck waiting two hours for food to arrive? To make matters worse, it is incredibly difficult to get a refund on late orders. The customer service will only give you five pounds off your next order but nothing to compensate for the order that you paid for. You have to keep calling them, pushing for a refund until they finally give in. This is ridiculous. Why should I pay ten pounds for food that was two hours late and tasted 'not fresh' at all? This is a flipping scam.
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Posted 5 years ago
We ordered a Nando's through Deliveroo at 12.15pm on 7th June. Order accepted, we paid (over£150) as it was an office food order and expected delivery was given for 1.15pm. At 1.30pm deliveroo marked the order as delivered. No food had arrived, got in touch with Deliveroo customer service (waited over 10 minutes to get through), they can't get hold of delivery driver and no answer from restaurant. Simply offered to refund our money with no apology or compensation for the fact I had an office of hungry staff and no solution offered. Absolutely ridiculous and their answer to everything seems to be "sorry not sure what happened" and "sorry nothing we can do". Needless to say, we won't be using them again.
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Posted 5 years ago
Pre-ordered for delivery time and my order was 1 hour and 15 minutes late! Customer service did not help at all, and talked over me on the phone call. No refund was offered even though it was clearly their fault. If the driver was going to be 50 minutes late getting my order use another driver.
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Posted 5 years ago
Ridiculous service. Ordered at 11.51pm, delivery supposedly 12.15. Every time the page refreshed the time grew and grew by 20 minutes. Eventually took so long we spoke to both the restaurant and Deliveroo who advised us food would be here asap. It’s now 12.55, no contact, no food. £22 down the drain. Never order from here. I asked for compensation, they said contact us afterwards and never picked up. Money has disappeared and still no sign of food. Terrible organisation
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Posted 5 years ago
Absolutely atrocious,twice now,deleted account never again ,just eat miles better
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Posted 5 years ago
Continuous problems with orders. First time the order was totally incorrect, second time it was cold & finally the third time my credit promised to me was not given & they are saying they never agreed to any credit. Will not use again; more fool me for using them 3 times!
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Posted 5 years ago
These guys are always late. It does not matter how far in advance you schedule, they will still make sure they are late. ALL of the last 5 orders have been late. If you want the food to be delivered reliably and on time I would never recommend them, but if you don't mind them being late every time by at least 30 minutes and your food being consistently cold, then go ahead. Had a prime subscription, and after a month I realised what an utter waste of money it was for such service.
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Posted 5 years ago
They are really bad, they can't deliver on time. The app says 25-35 mins on KFC it should have arrived at 17:40 and then the app added another 10 mins on, then another 10mins. At this point I called customer service and her solution to me was "you have to wait" as I was on the phone the arrival time changed to 18:10, I spoke to the customer assistance and she was no help, all she keep saying was "you have to wait". I then looked at the app and the delivery time had changed to 18:20 at this point I demanded my order to be cancelled. The KFC selection was still saying 25-35 mins, this is very misleading and they shouldn't be able to do this!!!! Very frustrating. Now I have 4 kids and family friends round extremely hungry. Absolutely ridiculous and upsetting!!!!!
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Posted 5 years ago
Absolutely the worst possible service imaginable. Orders are put back hour after hour whilst you are lured in to believing that riders are nearby. Then the order doesn't turn up at all and you have to ask for a refund having waited all night. This company should be reported to trading standards.
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Posted 5 years ago
If I could give 0 stars I would as 1 star is far too much a compliment for the most appalling company I have ever dealt with. Shocking customer services, my account was fraudulently used, they allowed the person to change my address, email and contact number in one go. They blamed me for the fraud as ‘I don’t change my passwords’ Harriet, the person dealing with my complaint was rude and unhelpful. Horrific company, DO NOT USE!!!!!
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Posted 5 years ago
Shockingly bad the drivers are immigrents dont speak any english the customer service man said i didnt speak to the driver thats funny have you heard of a call log then they changed it to delivered which was a lie have you heard of a screen shot then he said about restrictions delivering to a hospital when i told him i was outside waiting they lie to you and refuse to give you money back they then say you can have it as credit on your account for 18days, no give me my money back hire competent people and you should give me comepnsation i will be taking this to court because my evudence well out wieghs yours so no one use this place because there about to be shut down, for hire immigrants and falsification, and refusal of giving your own money back which by definition of law is theft because i didnt recieve those goods
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Posted 5 years ago
I just ordered a meal from Piano Hammersmith, it was the most bland meal I’ve ever eaten, absolutely tasteless. Give this place a wide birth, absolute waste of money.
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Posted 5 years ago
Avoid Deliveroo at all costs. If I could give no stars I would. I ordered a KFC at 9pm and it stated my order was being prepared and would be with me at 9:30pm. At 9:30pm it stated that the order was cancelled ! Now too late to order anything. Why did it take them 30 minutes to tell me they were too busy to take my order? Terrible service.
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Posted 5 years ago
Deliveroo is rated 1.2 based on 1,082 reviews