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Deliveroo Reviews

1.2 Rating 1,082 Reviews
4 %
of reviewers recommend Deliveroo
1.2
Based on 1,082 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 18%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Deliveroo 1 star review on 22nd October 2024
Simon
Deliveroo 1 star review on 29th September 2024
Anonymous
Deliveroo 1 star review on 26th August 2024
Anonymous
Deliveroo 1 star review on 5th March 2024
Trey
Deliveroo 1 star review on 5th March 2024
Trey
Deliveroo 1 star review on 18th November 2023
Anonymous
Deliveroo 1 star review on 18th November 2023
Anonymous
78
Anonymous
Anonymous  // 01/01/2019
Forgot a simple drink. Said would take 30/40 Mins for a new drink to arrive while my food would be getting cold!!!
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Posted 5 years ago
If the option of 0 star was available that's what I'll give deliveroo! Absolutely rude agents with 0 value placed on customers on the live chat.. The rider mysteriously can't find address and his calls goes straight to voicemail after waiting almost 2hours for the food! APPALLING SERVICE!
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Posted 5 years ago
Ordered food from deliveroo,after one hour they called and told me that my order has been canceled and I have to order again,no reason given!!!!!!. Do not trust them.
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Posted 5 years ago
Terrible service. My account was hacked and a substantial amount of money was taken from it. Customer service were very difficult to deal with and extremely slow to responded. Was under paid back money that was taken from me .
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Posted 5 years ago
Would be 0 stars if possibile , I ordered my food and it was saying that will be arrived in 45 min,after that time they add 5 more min and then again and again ,after an hour and 15 min a text them in the chat and they said we don’t find any driver I’m sorry can you cancel your order?And I said ,anyways can still get it even in 15 ,20 min more and he said no,cause the restaurant it’s now close.How that can be possible?!IHow come there are anyone one to delivery the food,and at least if you got no one tell me straight away don’t make me wait 1 hour and 15 min.Unbeliaveable,never again.
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Posted 5 years ago
Rubbish they take your money then the driver eats your food and says he can't deliver because it's too far.
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Posted 5 years ago
Food not delivered after 1 hour, customer service person i spoke to was very argumentative and when i told him this and that he was not answering my question which was “so when is my order coming?” He threatened me “this call is recorded you know”. Absolutely worst customer service ever! Spoke to the manager who said she would “handle it internally” and couldn’t give me any other information. They then offered a redelivery which would take 45 minutes (2 hours and 10 minutes after I placed the original order) and 5 pounds credit to compensate. Cancelling my deliveroo plus right now!
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Posted 5 years ago
Placed order at 3:44pm. No delivery or information till 5:15pm. Live chat said should be delivered in 10-15 minutes. Nothing arrived till 5:40pm at which point I had no choice but to cancel. Extremely poor service as I had two hungry children waiting for two hours for food that was ultimately never delivered.
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Posted 5 years ago
Very Poor Experience. We booked a takeaway for TGI Fridays around 18:00hrs through Deliveroo. The delivery time was given to us for 18:45 which with it being a half term we thought that was ok. At 20:00 hrs some hr and a quarter past the delivery time we still had not received our meal. They had not even sent a rider to collect it. On checking through the app we had one update which said, we are having difficulty in locating a rider but don’t worry your food is being kept fresh. If it was supposed to arrive at 18:45 and had not even been collected at 20:00hrs it would not bet be that fresh. Who on earth would want their burger takeaway kept warm for some hour and a quarter at least. Extremely poor service, poor updates and on contacting Deliveroo to cancel the order in the end as we made alternative arrangements, extremely poor customer services. Deliveroo is a Very unreliable service. Thank god for Dominoes who delivered within 20 mins.
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Posted 5 years ago
Shocking service and appalling customer service. Placed my order at 21:35 for delivery confirmed as 22:15, at 22:35 I then get an email to say my order is rejected with no explanation. Limited chase left for food given the time and customer services basically not interested. This is not the first issue I have had with them either, a couple of weeks ago a pizza hut order was dispatched from a branch twice the distance from my local branch meaning my food was cold on arrival, again customer services not interested. DO NOT USE DELIVEROO IF YOU WANT WARM FOOD WITH A RELIABLE SERVICE!
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Posted 5 years ago
First time deliveroo order placed. Delivery was prompt but one of the pizzas was stone cold & only a third of it was eaten. This was reported to deliveroo who have basically said ‘tough, it was delivered in an insulated bag within expected timescales’. If this was a restaurant, you would have sent the food straight back to the kitchen. This wasn’t obviously an option. Will never use this service again. Their customer service must rank as one if the worst.
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Posted 5 years ago
I am in the UAE - DO NOT USE THIS COMPANY. They took my money twice - I had to wait three days for the funds to be returned and got no food....they had a "technical glitch" on two separate and consecutive occasions - worked for taking my money though...
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Posted 5 years ago
Wow, what can i say. 1st ever order with deliveroo from Nando's, xscape, Milton Keynes and one i NEVER want to repeat. Out of the 10 items i ordered, 4 items never arrived and 1 item received wasn't even ours. Everything was received cold apart from 1 piece of chicken. I called Deliveroo customer service and well the lady i spoke to was absolutely useless. Didn't bother to offer the food to be sent out and tried telling me Nando's was now closed as of that moment (18:44) when Nando's is open until 10:30 pm. She then proceeded to offer me a compensation credit to my deliveroo account and then went to end the call before i stopped her and asked about what's happening with getting my money back for the items i didn't get. She then told me that was the compensation she had given me. I had to tell her that NO i don't want credit i want my refund into my BANK ACCOUNT. She then apparently processed my request and again tried to end the call. I had to then raise my voice a little to get at least an apology for all that had happened and that my dinner now consisted of a little piece of chicken. I had to ask them what they are going to do to make this debacle up better. She offered my £5 credit to my deliveroo account, i mean honestly what the hell!!! I WILL NEVER USE DELIVEROO AGAIN
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Posted 5 years ago
First time using the service. Two orders made witha korean and indian. Korean ended up no problem, the indian was first given to a stranger.. Customer services was fine, communication good throughout and they did deal with the failed delivery. The redelivery of the indian also failed. The rider called me. I couldnt understand a word he said. I tried to explain exactly where the guys were sat waiting but he continued to talk over me. The post code used was for a building that my guys were sat outside. I double checked the post code and it was correct. I also gave extra instructions to describe where the delivery was to be made. What could go wrong? The rider kept interupting and interupting without letting me explain where he had to go. In the end, i told him where to go in nit so many nice words but it had to get said. I had a guy starving for food who then ended up not eating at all. Why would you employ someone who does not speak english, has no customer interaction skills? I wont be using again, even though the first delivery did arrive. I may end up with the same failed delivery rider as i had experienced here.
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Posted 5 years ago
Don’t use this service !!! Waited 65 minutes for my order had a phone call when delivery was due at 8.35 to advise that my order had been collected from the restaurant but they didn’t know where it had been delivered! I expressed my dissatisfaction they then offered to deliver it at 9.35! When I asked for a refund I was offered a credit to use on another order. At no time was an apology made and the operator resisted agreeing to giving me an immediate refund I had to threaten to make a formal complaint before this was agreed. If I could give no stars I would.
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Posted 5 years ago
Contacted the service desk informing them that my account details had been hacked. Received a totally inadequate response to what I consider to be potential fraud. Have cancelled my account will not be using this service again. D
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Posted 5 years ago
Food took an hour longer than expected and when it arrived everything was cold. I wrote to their customer service team and was very dissatisfied with their response. First and last time I will use this service.
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Posted 5 years ago
Deliveroo motorbikes are creating noise pollution all over London. I get distrubed every night by thr drivers.
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Posted 5 years ago
Worst service ever. Every time I’ve ordered with them I got my food late and cold. Today it has been an hour and a half, they lied to me by saying the driver was waiting for my food (I rang the restaurant and there was no driver there) and ‘all they could do’ was to cancel my order. They said they driver was getting to the restaurant as we were speaking and they thought the best service to offer a customer was to cancel the order and leave me with no food at all
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Posted 5 years ago
just placed my first deliveroo order and it was auto cancelled after a considerable wait because they had no rider. i work in the trade and my company uses deliveroo also. same story EVERY time, restaurant cooks food, food sits on hot pass, no rider available, order cancelled. result is hungry angry customer and deliveroo out of pocket refunding the food that got wasted. This is possibly the worst company i have ever come across, taking on more business than they can handle therefore providing a terrible service(well actually no service). i think they must have taken there business model from vodafone! avoid disappointment and use a place that has their own delivery service and without lazy riders( oh yeah if you live a mile away from the restaurant they don't want to go that 'far') Avoid, Avoid,Avoid
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Posted 5 years ago
Deliveroo is rated 1.2 based on 1,082 reviews