Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Leslie was great. It was a very short visit but we got Suki safe and sound. Thanks so much.”

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Posted 4 years ago

“We couldn’t reach the driver to check in our puppy’s arrival time. Said it was after hours. Just wanted to check as our pup had a very long drive. The driver called when half hour away. Not impressed with the small car that four animals were transported in. All in all she arrived in one piece though so we’re grateful:)”

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Posted 4 years ago

“We had excellent service from Starwood Animal Transport from the initial inquiry to the delivery of our pets to Singapore! Very impressed with all the staff we worked with- especially Ross, Kirsty in the US and Olphelia on the Singapore side. Everyone was extremely pleasant to work with and so understanding of our obvious concern for our dogs during the transportation process. They kept us in the loop of every step and provided great pictures and videos during their trip.”

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Posted 4 years ago

Hi Suzette - Thank you for your great review. Kirsty and Ross are both amazing and we are so happy to have them as superstars at Starwood. I hope your pups are enjoying their new home and you and your family are settling in well!

Posted 4 years ago

“Starwood was absolutely stellar. We were trying to ship our two cats out of the USA and the date coincided with the travel ban, which meant our flights were cancelled. After a two-month delay, we left the USA successfully. All throughout, Starwood was amazing, keeping us informed, finhelping us through paperwork, etc. Our agent, Ryan Bole, was stellar. She helped guide us through the whole process, taking away a lot of the stress and making sure we were well taken care of. Highly recommend!”

Starwood Pet Travel 5 star review on 16th May 2020

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Posted 4 years ago

Thank you Sophie for the great review and what a sweet picture of Ethel and Morag! You were great to work with as well - so flexible with all the changes and doing the best thing for your sweet kitties! Wishing you and your family all the best! The new home looks great! All the best - Ryan, Ross and your buds at Starwood Animal Transport

Posted 4 years ago

“I purchased my pup from a breeder. She was flown then picked up by My Pet Cab to have her delivered to me. They brought my puppy to my door and she was happy. They did a great job. Thank you!”

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Posted 4 years ago

“Had to drive almost 3 hours to meet Pet Can. Totally was lead to believe by Ouppy Spot that our puppy would be delivered to us at home in PA. Friday night we were advised we would have to meet the Pet Cab the next morning at 8 am in Maryland 3 hours away.. After paying $799.00 for transportTion costs.”

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Posted 4 years ago

“Couldn’t be more pleased”

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Posted 4 years ago

“The vehicle that delivered my pup was well maintained! The driver was efficient, knowledgeable l, and kind! Once the travel arrangements were made, My Pet Cab contacted me and kept me informed of when my puppy would arrive!”

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Posted 4 years ago

“Professional, great communication and delivered my new puppy without any issues.”

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Posted 4 years ago

“On time and great communication.Great service.”

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Posted 4 years ago

“Transport was kind and helpful. Assisted in bringing puppy in home and took first photo of myself and my new puppy”

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Posted 4 years ago

“They showed true care for our new puppy and he arrived in a timely manner and happy. I was expecting a call when they were close to my home but other than that they were perfect!”

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Posted 4 years ago

“I was very pleased with My Pet Cab. Ray, the driver, called in advance to inform me of the arrival time. My puppy arrived in great condition in her nice, clean crate. I could tell she was well cared for on her long journey.”

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Posted 4 years ago

“We felt very well informed during the process”

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Posted 4 years ago

“Mike arrived full of energy and love. He was clean and his carrier was clean with food and water. I could tell he had been treated well. He sleep in his carrier last night and did't make a whimper. He got a good rest after his long day. Thank you, for taking care of my little boy.”

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Posted 4 years ago

“The transporter was very caring, understanding of social distancing and mask wear. Thank you for bringing us our new fur baby”

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Posted 4 years ago

“They called before they came and even gave us a heads up when they were close so we could walk our other dog. They were on time and brought us our puppy .”

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Posted 4 years ago

“Courteous, quick, simple, and straightforward.”

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Posted 4 years ago

“Thank you for your swift response. As I stated in my review, Ray was great and nice to deal with. He even mentioned that they had “cleaned up the mess” she made in her crate. That is always appreciative when a stranger is taking care of your pet for you. However, the details of the mess would have been nice to know (e.g., we cleaned up a bunch of diarrhea she had, or, we cleaned up her poop and it was normal looking). The moment we brought her to our backyard, the first bowel movement she made was pure, runny diarrhea with lots of blood. I now know that she also had a horrible diarrhea accident in the crate she flew in, as the entire inside of the crate is stained now. We cannot use that crate, because the sickness she has is Girardia (which is an extremely toxic and contagious parasitic infection). My bottom line is attention to detail and honesty is always the best customer service. Please don’t reprimand Ray for this, as I’m sure he followed your company protocol, but your company should pay better attention to the health of the animals they put in their vans to transport. Your company transported a very sick and contagious puppy. PuppySpot has been informed and my family and I are working to reprimand their company and the Breeder. I’m sure you can understand our anger and frustration, and being advised the moment we received her that she had horrible diarrhea in her crate would have been extremely helpful. Thank you! Ashley (669) 256-6161 Our puppy’s driver was very nice, professional and definitely liked our dog, but no one mentioned that the “mess” she made during the drive home to us was pure diarrhea (with blood in it). Our puppy arrived extremely sick, so we are now working with PuppySpot on getting the breeder inspected ASAP. That is not your service’s problem, but it would have been nice to be told that she had horrible diarrhea in her crate on the way home.”

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Posted 4 years ago

“Drivers let us know when they would arrive. They were very friendly, informative about how the puppies tolerated the ride from the airport. We greatly appreciated Their part in our puppies' trip. Thank you!”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews