Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“He arrived as scheduled and was very patient when we took our time trying to take the puppy out of the crate.”

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Posted 4 years ago

“The service was professional and on time. The driver called when he was 15 minutes away to deliver our new puppy. It was so nice not having to go to the airport especially during these times.”

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Posted 4 years ago

“Driver was very very kind. Very attentive about giving an eta”

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Posted 4 years ago

“Wow!!! Extremely GREAT communication from the company and the driver. They called and texted about arrival times and flight information and gave us up to date status. After our puppy landed at the airport, I was sent photos and key information. I would use this service again!”

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Posted 4 years ago

“Fantastic”

Starwood Pet Travel 5 star review on 30th August 2020

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Posted 4 years ago

“Ray was a phenomenal driver and deliverer of our bundle of joy. He was calm and had helpful tips. The whole process was very professional. I highly recommend My Pet Cab.”

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Posted 4 years ago

“I was given notice of when the cab left the airport, then again when he was 30 minutes out, and when approaching. Gary had a mask on, he was adorable with the pup, handed everything to me - carrier, food and forms - and of course Rumi. A sweet man who did his job perfectly and even did a follow up. Terrific! I would upload a photo, but I'm not very good at such things. He took some and sent one to me of Rumi in my arms. 😊”

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Posted 4 years ago

“Excellent communication, arrived on time and very well done!”

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Posted 4 years ago

“On time and polite. Communicated well!”

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Posted 4 years ago

“On time with puppy and great communication”

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Posted 4 years ago

“My experience with My Pet Cab was excellent. The staff I worked with communicated very well with me and were so kind. They kept me updated the day before travel and the day of travel. I was given a window of time of when to expect my puppy and I knew when my puppy was leaving the airport and I was notified 20 minutes before arrival. I am so happy with my experience. My puppy arrived happy, healthy and safe.”

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Posted 4 years ago

“Jim made our experience a very happy one. Great stuff!”

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Posted 4 years ago

“Puppy arrived in fantastic shape. Received new puppy carrier complete with special water container to keep our new puppy hydrated. Puppy was in perfect shape ready to go and play. Excited to be at her new home.”

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Posted 4 years ago

“Great service. Our driver Neal kept us informed about the expected arrival time . Very courteous and concerned about the welfare of the puppy in his charge.”

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Posted 4 years ago

“Wonderful! We received a confirmation call the day prior with an arrival window, then another by our courier before arriving timely. Our 9wk old pup reached us safely and happy. Thank you!”

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Posted 4 years ago

“Puppy was delivered safe and well. Was well fed and watered.”

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Posted 4 years ago

“We had a fantastic experience with the delivery of our pup with My Pet Cab. I was contacted ahead of time and was given a heads up about the expected drop off time by Bob. Ray, the driver who delivered our pup was on time and he was extremely helpful in giving us some tips about what to do given our pup's journey. I really appreciated the care and diligence from the team. Thank you!”

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Posted 4 years ago

“Such a great experience! Transported the puppy in such a timely manner and called when they were on there way. Definitely would recommend to anyone and would do it again!”

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Posted 4 years ago

“Niko was great and friendly. They called me the night before to give me a window of time and came right in the middle of the window. Not sure if it was their fault or not but we found a tick on our puppy when we got her.”

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Posted 4 years ago

Thanks for your review and we will let the company you bought your puppy from know about the tick. As we only have the puppy from the airport to your house, we can ensure it didn't come from our transportation. All of our vehicles are sanitized after each day and we ensure that additional cleaning is done if a flea or tick is ever reported. Niko's vehicle will now undergo additional cleaning due to your review. Thanks for letting us know.

Posted 4 years ago

“Pet cab called me before the day they delivered our pup to make sure they had our correct address and told us the window of time that they would be coming. They were really nice and friendly on the phone and in person. They did a great job.”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews