Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were very anxious about our puppies arrival, but Bob was very informative about the care she was given on the plane and off the plane and when they were going to pick her up and approximately how long it would be to get to my house. His wife Lisa called me in route and told me approximately what time she would be arriving and her condition while with her. She even took her out of her crate and put her on her lap for a while. When they arrived,She was clean happy and healthy. Very pleased with the care they gave her. Thank you very much Bob and Lisa”

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Posted 4 years ago

“Professional and delivered in time frame given.”

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Posted 4 years ago

“Excellent service, professional and kind”

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Posted 4 years ago

“My new puppy arrived safe and sound and very happy! The two members of the team were great!”

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Posted 4 years ago

“Person was very personable and pleasant to us as first time puppy parents. Appreciated their thoughtful responses to our questions when I’m sure she needed to get going with other deliveries. Thank you!”

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Posted 4 years ago

“Very friendly driver who was very kind to aspen”

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Posted 4 years ago

“Fast and friendly”

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Posted 4 years ago

“Very, very courteous! They were very happy to deliver our puppy. They presented themselves beautifully and were very kind.”

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Posted 4 years ago

“Bob called us the day before to confirm the delivery details. Bob answered all my questions patiently and concluded the delivery. Likewise Daisy was also on time, delivered the puppy with no issues. Thank You!”

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Posted 4 years ago

“Starwood went above and beyond to ensure safe and efficient travel for our cats during a difficult period during the Coronavirus pandemic. Their team was on hand to offer support and answer questions 100% of the time. Our pets arrived at their destination happy and relaxed.”

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Posted 4 years ago

Thank you for the great review! We appreciate your time and feedback so much. I hope you all and the kitties are doing well. All the best to you !

Posted 4 years ago

“The woman who brought us our new puppy was very kind and reassuring on the phone. She was accurate with her delivery time and clearly cared about the well-being of the animals.”

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Posted 4 years ago

“It was great!”

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Posted 4 years ago

“very good service”

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Posted 4 years ago

“He called me to update me on the ETA of arrival. He also gave me an update on how my puppy was doing on the ride! He didn’t rush the delivery, he waited until Dino was comfortable getting out of the kennel and took a picture of us welcoming our new furry friend!!! It was a great experience.”

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Posted 4 years ago

“Bob was very nice and respectful!”

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Posted 4 years ago

“Ray was prompt, friendly, and communicative.”

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Posted 4 years ago

“They were wonderful”

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Posted 4 years ago

“Your representative was very courteous and timely. She called ahead of her departure from Hanscom to let us know that she had Winston and confirmed her arrival time. Overall we were very pleased.”

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Posted 4 years ago

“Our puppy came home clean and well rested. We are overall very happy with the experience!”

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Posted 4 years ago

“The dispatcher called when my dog had arrived on the ground. She explained how the driver was giving her a pit stop time to stretch her legs, drink water and eat. I was happy to hear she arrived safely. I was given a time frame for delivery of my pet. The driver called and gave me a specific ETA. I was happy he was masked. He was friendly. He was warm. He gave me my pet and walked the crate to my home. I felt that I was given specific information along her entire touch down. Your staff is very caring. They take safety precautions especially during this pandemic. I would recommend your company without hesitation. Very professional.”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews