Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am extremely grateful for the quality service and the safe transport of my pet. I especially appreciated the regular picture updates of my pet at regular intervals. The only suggestion I would make is standardizing the rate of communications as the first team reached out more than the second team and I grew a little concerned when I didn’t get updates from the second team at the same rate.”

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Posted 4 years ago

“Efficient & friendly”

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Posted 4 years ago

“Stacy, the driver, was very punctual and showed professionalism.”

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Posted 4 years ago

“Jim was amazing and kind and my puppy arrived safe, clean and happy! Thank you Jim!”

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Posted 4 years ago

“On the hole very good the reason I did not put excellent is because I had to contact my project manager for information rather than her keeping me in the loop a list of what is required should be given right at the start not you will need this and that as you go along I was lucky I had done it all before so I had a rough idea what was needed but for someone who is doing it for the first time it have been difficult for them for example there was not mention or IRM number until I mentioned it and the reply was oh yes you will need that !! Apart from that everything went smoothly”

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Posted 4 years ago

“We are very satisfied. Thanks!!”

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Posted 4 years ago

“Very punctual. Puppy arrived safely.”

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Posted 4 years ago

“Very pleased - they called with a time range the day before, then texted 15 minutes before arriving. The puppy was relaxed, happy and clean.”

Starwood Pet Travel 5 star review on 30th July 2020

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Posted 4 years ago

Awesome Photo of your newest Family member!!! Thanks for the review!

Posted 4 years ago

“He was very prompt, on time, and friendly. Go ray!”

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Posted 4 years ago

“A move that was always going to stressful - back to UK after living for years in USA - was made even more so because of the Covid situation. Without the help and support of Starwood Animal Transport I really don't know how I would have managed to relocate my two dogs. The counsellor assigned to me, Ryan Bole, was brilliant - she was calm and kind in the face of my increasing anxiety and gently guided me through the process from getting the paperwork to getting on the plane. I just checked to see how many emails we had exchanged and it was so many I feel embarrassed - I'm a total over-thinker, and had had so many thinks go awry that I was on over-drive, checking and rechecking, and - I am sure - asking the same questions over again. Ryan was a good and prompt communicator, and was always reassuring - even as I sat at the gate at LAX, panicking about "what if the dogs are left behind". All went smoothly, the paperwork did what it was supposed to - despite my vet getting called away and leaving an error in his wake: Ryan worked with the new vet and together they sorted it all out. In the UK, Starwood's Gemma was also kind and helpful as I waited for news that all was well. Thank you, Starwood.”

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Posted 4 years ago

Alison! Thank you so much for your amazing review. As I said, you are a kind, caring and loving doggie mom and became my partner through this process. I hope you Pip and Flopsy are roaming the country side with the spirit of James Herriot : ) Thank you again we so appreciate the great review. Please enjoy time with your family and I hope you can sneak out to see them during your quarantine! All the best to you! Ryan & The Starwood Team

Posted 4 years ago

“I cant say enough about how great My Pet Cab was on getting my puppy to her new home . checked in along the way , sent pictures and video's all the way . she arrived very happy and in excellent condition . I would highly recommend them . door to door pick up and delivery in a beautiful motor home . the girls driving are wonderful , Great experience all around . Thank You !”

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Posted 4 years ago

“Very polite and cleaned up my puppy before I got him thank you”

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Posted 4 years ago

“We were very happy and impressed with the safe and professional delivery of our new puppy. I had concerns initially but thankfully they were completely unjustified. I would gladly use the service again.”

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Posted 4 years ago

“Puppy arrived on time and in great condition, driver was very kind and assisted with paperwork and explaining all puppy’s journey on detail”

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Posted 4 years ago

“Very professional!”

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Posted 4 years ago

“My Pet Cab went above and beyond to ensure I had the information I needed about my puppy's travel arrangements. The CEO called me personally when I emailed them about their phone number not working (turns out there was an issue with their service provider). The best, most courteous service, they called us the morning that our pup arrived and she arrived right on time! I would strongly recommend!”

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Posted 4 years ago

“The driver is very courteous and gentle to handle poodle and he has good mannerism.”

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Posted 4 years ago

“Ray was great! I really enjoyed having him as my pet deliverer. He was so excited with me and answered all my questions and made sure I felt prepared before he departed.”

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Posted 4 years ago

“Wonderful service, kind treatment of my pup! Really appreciate!”

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Posted 4 years ago

“Doug was great! Thanks, Doug!”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews