Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 20th November 2023

576

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“YOUR DRIVER WAS ON TIME AND VERY NICE SHE DID HER JOB VERY WELL. WE WOULD RECOMMEND PET CAB TO ANYBODY”

Helpful Report

(Shaye Panik) - Posted 2 years ago

“Excellent customer service and the caretaker Joe was the nicest person you will find!”

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(Joseph Leblac) - Posted 2 years ago

“Kate kept us informed and arrived when promised.”

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(Kate Pehlivanov) - Posted 2 years ago

“Everything went very smoothly! Tyler kept in excellent contact with us and got our sweet puppy to us safely!”

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(Tyler McGrew) - Posted 2 years ago

“Great stuff!!”

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(Paul Tuccelli) - Posted 2 years ago

“Excellent service would use again”

Starwood Pet Travel 5 star review on 17th June 2022

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(Mike Pettengill) - Posted 2 years ago

“my puppy arrived clean and happy. the driver was friendly and punctual”

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(Josh Prezgay) - Posted 2 years ago

“Driver was on time, friendly, great customer service and communication skills. Thank you”

Starwood Pet Travel 5 star review on 15th June 2022

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(Tyler McGrew) - Posted 2 years ago

“Daniel was very friendly and communicated very well. All was great :)”

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(Daniel Cruz) - Posted 2 years ago

“Rocko arrived Safe and Happy!”

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(Jesse Rodriguez) - Posted 2 years ago

“Jamie was so nice and helpful. She truly cares about what she does. Great communication as well! ... no, excellent communication! Thank you Jamie! :)”

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(Jamie Reyes) - Posted 2 years ago

“Jesse delivered my puppy golden retriever. He did an excellent job, and stayed with my new puppy and i for a little while , while my new puppy got used to being around me and could crawl out of his carrying crate. There was water in his carrying crate and food and vaccination records to give to me. Jesse was kind and gentle to my new puppy. And to me, He was a very good driver and nice man.”

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(Jesse Rodriguez) - Posted 2 years ago

“Awesome service”

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(Carol McCormick) - Posted 2 years ago

“Tim was great, Cora arrived safe and sound. I was updated from Airport to my front door.”

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(Tim Hohm) - Posted 2 years ago

“Very professional, helpful and patient. The pet cab was clean and roomy. I felt our new addition to our family was delivered with care and cleanliness.”

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(Josh Prezgay) - Posted 2 years ago

“I was contacted the day before delivery with estimated arrival time and got great answers to all my questions. Day of travel I was sent a tracker so I could follow my puppy’s progress all the way. Delivery was exactly as told - puppy arrived well cared for.”

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(Shaye Panik) - Posted 2 years ago

“Lady showed up within 15 minutes of text time and Penny was very clean! She also let us know serval times during her trip here est times.”

Starwood Pet Travel 5 star review on 13th June 2022

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(Kanwal Sohail) - Posted 2 years ago

“Excellent service, got our puppy to us safe and sound! Thank you!!”

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(Shaye Panik) - Posted 2 years ago

“Danny was very nice and professional.”

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(Daniel Merlos) - Posted 2 years ago

“It was a comfort to work with My Pet Cab. First of all, MPC called and introduced our driver, Tim, and explained what were the next steps and when we'd hear from him. Exactly what was explained was what happened. Tim texted and called the day of delivery. Because we were anxious, we may have "bothered" Tim more than what was necessary prior to delivery, but Tim responded to all those texts with a sense of humor. We new once Tim arrived with our new family member, that she was treated well by Tim. Tim explained that she had eaten, hydrated and urinated. Tim talked with us about 10-15 minutes - which also gave us comfort that he cared and took care of Puppy Tommie.”

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(Tim Hohm) - Posted 2 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews