Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are so happy with Starwood Animal Transport! From my first inquiry about flying our bulldogs overseas to picking them up at the airport, it was an absolute pleasure! Ryan Bole was professional and personable. All the paperwork was completed correctly and we had no issues at all with direct release at the airport. Even with a slight delay with their initial flight due to an unforeseen circumstance, Starwood handled their boarding and put me at ease knowing my fur babies were being cared for appropriately. They even sent text updates! I have recommended Starwood to several other military families who are moving and need assistance flying their snubbed nosed pups! Thank you so much for all your help and making this process so easy and stress free. Our family is complete here in beautiful Hawaii! We will definitely be using Starwood Animal Transport again when we move back to the mainland!”

Starwood Pet Travel 5 star review on 27th February 2020

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Posted 4 years ago

“Greatest animal transport ever!!!”

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Posted 4 years ago

“My boxer and Cat seemed calm traveling. Starwood sent photos and kept in touch. They helped me through the paperwork process and calmed all my worries. Even had an extra bolt for the dog crate when mine went missing! Thanks for getting my pets home safely!!”

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Posted 4 years ago

“Very professional and took the guess work out of the paperwork”

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Posted 4 years ago

“Starwood made this process as easy as possible and were endlessly patient with me through many changes in my moving plan. Would highly recommend!”

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Posted 4 years ago

“I wouldn't be arriving until a few days after my dog and so he would be going into kennels until I arrived. Starwood had to find a second flight that would accept him and his giant sky kennel on a flight from London to Manchester and then transport him over the Pennines to the kennels. Luckily they were able to do this and have him kenneled at Manchester Airport. The driver who picked him up at my house and took him to the airport was wonderful and surprisingly my boy got into the van without hesitation and sent me a photo of his arrival at the airport. Just a huge thank you to you all at Starwood on both sides of the "pond".”

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Posted 4 years ago

“Shipping a pet is super stressful, however the staff all made sure we were kept informed and even sent pictures of our babies. Their care helped alleviate the stress.”

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Posted 4 years ago

“I was extremely happy with the service I received from Starwood. I was very nervous during the whole process and my coordinator Ryan was fantastic, she put my mind at ease, with me every step of the way and very attentive and helpful.”

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Posted 4 years ago

“Ashley was simply brilliant. She was professional in the extreme and made sure our dog, Paddy made a successful and safe journey from California to UK.”

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Posted 4 years ago

“Excellent service from start to finish. No complaints whatsoever.”

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Posted 4 years ago

“Minimal service for the cost. Agent should have been a liaison between me and the veterinarian doing the export paperwork. It was confusing. Not sure what I actually paid for but to walk the cat to the gate.”

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Posted 4 years ago

“Although we were sent to an incorrect address in downtown Miami. Not a good start when you don't know the area and are stopping local folk for directions. there is a big difference between Ave and St in that area. They flew our dog safely to the UK so would recommend them for peace of mind.”

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Posted 4 years ago

“Thanks for great care on my doggie! Never seen my dog in such a great mood being at a vet and just makes the experience a lot easier!”

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Posted 4 years ago

“Great communication during the transportation of the dogs, pictures were sent at the lay over which made me feel so much happier and then contact at Manchester was also great. Sarah was very helpful before the traveled, the paperwork was very confusing and Sarah has to put up with panicked phone calls from me and she was great.”

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Posted 4 years ago

“This was first class all the way! Thank you for your assistance!”

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Posted 4 years ago

“I settled on starwood after using jet-a-pet. Both companies did the proposed job well, but Starwood were more flexible with deliveries from the airport and about $200 less expensive overall. I explored using Starwood in the UK so as to keep it all with one supplier, but the UK branch was more expensive than other local suppliers.”

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Posted 4 years ago

“Everyone at Starwood was a pleasure to deal with. Professional and kind. I had the feeling that I was dealing with people who knew how to handle anything, and that our babies would be in good hands. Since we were shipping 16 dogs and 1 cat, it was a unique situation with a ton of crazy logistics. Everything worked perfectly and everyone of our dogs and cat arrived safely! I have written a review on Facebook as well, highly recommending Starwood to anyone needing to ship their beloved animals. Thanks again guys, you rock!”

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Posted 4 years ago

“My dog arrived safely and everything worked out perfect.. couldn’t have ask for anything more”

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Posted 4 years ago

“We used Starwood to relocate our 'boys' from New York to London and I only have great things to say about the service. I called about 6 companies for quotes, and Starwood called me within about 10 mins. Everything was explained fully and I was given a range of options and prices. They were far and away the most impressive. We felt reassured and confident every step of the way. Ashley kept us up to date with everything and Christina and Anthony even allowed our dogs to stay with them whilst waiting for their flight. The dogs arrived in great shape and none the worse for the experience. I would happily recommend Starwood unreservedly. Feel free to send me a message if you would like to find out more about our great experience. Jonathan”

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Posted 4 years ago

“Everyone was super helpful, everything went according to plan, and our pets arrived with no issues. Thank you for your help with our move!”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews