Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Write Your review

Tell us how Starwood Pet Travel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pet Cab team was very good at communicating our new puppy's delivery, and kept us informed as they progressed to us. They provided a 2 hour window for delivery, and were there at the beginning of the window.”

Helpful Report

Posted 4 years ago

“Good communication, patient with delivery. Clearly appreciated the excitement of the special puppy delivery. Liked the photo.”

Helpful Report

Posted 4 years ago

“Kate was exceptional and made the arrival wonderful for our Louie! What a fantastic experience. Thank you for everything!”

Starwood Pet Travel 4 star review on 9th July 2020

Helpful Report

Posted 4 years ago

“Great experience and very professional”

Helpful Report

Posted 4 years ago

“Kate kept us informed of our pup's ETA and delivered us one beautiful dog. Our pup was obviously well cared for and in good hands. Thanks!”

Helpful Report

Posted 4 years ago

“Leslie was fantastic. Our sweet girl was delivered to us safely! Thank you Pet Cab!”

Helpful Report

Posted 4 years ago

“A very pleasant man dropped off our puppy right on time”

Helpful Report

Posted 4 years ago

“They are very friendly and compassionate and delivery my puppy on-time.”

Helpful Report

Posted 4 years ago

“My pet cab was great at communicating and he was willing to help surprise our 10 year old!”

Helpful Report

Posted 4 years ago

“Our puppy arrived well taken care of in an air-conditioned modern van. The gentleman who delivered her was very friendly and arrived on time.”

Helpful Report

Posted 4 years ago

“Sarah Whittington was really professional throughout and went the extra mile to make sure everything went smoothly. Particularly grateful for the way she worked directly with my vet to ensure the paperwork was correct.”

Helpful Report

Posted 4 years ago

“Great service! They called the previous day to confirm address and time of delivery. On the day of delivery, Lori called around 40 mins before delivery time and gave an update. Got the puppy home, and back on her way. Very pleased.”

Helpful Report

Posted 4 years ago

“My Puppy was delivered on time to my happy home and so happy for her to be home.”

Helpful Report

Posted 4 years ago

“Very kind and thoughtful service. They provided prompt updates and even shared a picture of us holding our new puppy! First Class service! Thank you!”

Helpful Report

Posted 4 years ago

“My dog was brought straight to the door and I was greeted by a nice and informative pet driver and a very excited puppy. It was an overall great experience.”

Helpful Report

Posted 4 years ago

“Puppy disembarked around 10am. I finally called at noon to see where he was at as I had no information regarding company, driver or eta. Some of that was Puppy Spots responsibility. However, when I called, the person answering let me know that I should have received a phone call with his eta and that in fact, it was marked that I had been called. This was false and they verified with me they had the right number. Changeover with dog was quick and efficient otherwise.”

Helpful Report

Posted 4 years ago

“Your driver was very polite.”

Helpful Report

Posted 4 years ago

“I really liked my experience. They called me, confirmed a clear drop off window, and arrived right on time. The man who delivered her was SO nice- he helped clean her up and was really helpful.”

Helpful Report

Posted 4 years ago

“Bob called me 24 hours before her departure and confirmed her flight and my address with drivers name and when to expect my puppy. In fact there was a delay and he got right back to me after I left a message. My pet Cab driver, Laurie, was helpful and friendly. Very patient as we managed what was included with our puppy and how her temperament was during the drive. We learned she did not have her mommy blanket in her travel crate however, there were two small bags of her size food and the travel crate included that was news to me. Puppy is healthy (successful poops since settling in) she’s alert and happy to meet her new family. I was able to learn more about her travel details which is a relief during CoVID. So happy with My Pet Cab!”

Helpful Report

Posted 4 years ago

“Driver was lovely, pleasant and kind. She explained the items she had with her and gave us our puppy. Puppy was not delivered during the time frame given but was only about a half hour late.”

Helpful Report

Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews