“If I could leave no stars I would - appalling customer service and shoddy products, once you hand your money over don’t expect it back - no customer service telephone number speaks volumes - Avoid at all costs!”
“DON'T BUY FROM THIS TERRIBLE FIRM. Backpack was of very poor quality and 2 seams staring to come apart after a couple of days use. It doesn't look strong enough to last longer than a couple of weeks to be honest. It was days late being delivered - missed my Grandson's Birthday and they refused to refund my postage, only offering me credit but as the rucksack is so poor I will NEVER buy from them again. I asked fro a refund on the postage onto my debot card but they flatly refused. Their Customer Service is very poor as well. Buy elsewhere!”
“Please don't buy from them, I purchased a school bag from them on the 1st September paid additional money for quick postage and item not recieved or even sent out. Customer service is extremely poor and no-one to contact
Companies House Information;
Mr Bhavik Samani
Liam Reece Green
Vinay Lallubhai Manu
Company number 07967928”
“My order arrived within two days! Amazing service, I was not expecting them to arrive so quickly! Good quality and decent size bags 😊 Will buy again in the future”
“Would never ever purchase from them again! I ordered a suitcase with a next day delivery. It’s been 5 days the order still hasn’t been dispatched!! I have contacted their costumer service, all they give you is an apology and empty promises saying “were working hard to dispatch your order today” still no dispatched email or my luggage. They’re not worth the stress and frustration you get before flying!”
“AWFUL CUSTOMER SERVICE - DO NOT BUY,
Ordered my boys a watch each for Christmas, what arrived wasn’t what I ordered - very feminine ladies watch arrived.
I emailed to request a return - No Response! emailed again No Response!
Went to PayPal to raise a query - Hype told them the items were delivered so case closed!
One of the worse companies I have ever had to deal with online and wouldn’t want to shop with them again.”
“Awful customer service and really inconsistent quality of online purchases. Sizing is very inconsistent too, which means items have to be returned, but you have to pay for return delivery and if they don't receive it by the 14 day deadline, you don't get your money back - just credit. No adaptation of policy for either Christmas returns, or the changing situation with the pandemic. This company doesn't deserve to survive if it doesn't make some changes.”
“Don’t buy no customer service have to pay for returns takes weeks to arrive.
Only accept emails that take over a week to respond to
Take your money and make it really hard to return”
“I order shoes and immediately cancel order as not customer service number had to be done by email.email was not read for over a week and item dispatched.
Have no way of printing returns label and have to pay for shipping!
Never had an experience like this before . So I can’t return for refund maybe that’s what your company wants . Make it as difficult as possible and pay to post !”
“Ordered item for a birthday present. Didn’t turn up so emailed, received email back saying it was out of stock. Now can’t get my money backs despite sending emails and contacting them through messenger. They are thieves with your money!”
“Wouldn’t even give one star given the choice. Never buy from here. I ordered a backpack and they sent me the wrong one. 21 days later I still haven’t had a refund or been sent the right one!”
“I ordered item from Hype for my young son including a lucky bag of 10 item for £69.99. I received the items around the beginning of September but with two items missing. After numerous emails threatening them that we were going to ‘resolve’ and going to ‘trading standards’, and after being told we were receiving the missing items, (but they never turned up) we were totally amazed to receive our missing items through the post this morning 10/11/20. I think I am still in shock 🤣. Don’t give up asking for missing items everybody!”
“Oh dear! Wish I’d read these reviews before ordering!
Ordered a t shirt on 10th October, no sign of it and no response from emails! Guess I’ll kiss goodbye to that money! I’m sure I’ve ordered from them before and it was fine!!!!”
“PLEASE DO NOT USE THESE SCAMMERS. Ordered a backpack way back in August for my daughter for school on for a week later to me told the item wasn't in stock (even though it was on the website) so was asked to order a similar replacement , so I did a replacement item and it is now October 7th and I'm yet to receive a backpack or any confirmation even though 2 weeks ago I was told by customer service person(Fahiz ) that the backpack would be sent . I now started a case on resolver and am going to escalate this to retail ADR. Please don't get fooled by their shiny website there is something very misleading about this business.”
“Avoid this company like the plague! I have been waiting for a refund for two months now due to not receiving my order on time. Not good enough. I want my money back!!!”
“absolutely disgusting customer service, one star is too good they should be a minus score!!
i ordered a GIrls lucky dip on 13/8/20 they sent me a boys, they did not believe me, i sent photos, clearly with the labels saying boys, its now 19/9/20 still not resolved, they say the clothes have been labelled up wrong. but when you see them on the website they are modelled by boys , duh!! they have removed their phone number so you can only contact by email!
I have now escalated to the trading standards!!
AVOID”
