IconByDesign Reviews

Name: IconByDesign
Address: 9907 E Bell Road, Suite 110, Scottsdale, AZ
Rating: 4.81

4.8 Rating 347 Reviews

95 %

of reviewers recommend IconByDesign

4.8

Based on 347 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About IconByDesign:

IconByDesign was founded by a father and son. We are the fourth and fifth generations in our family to work in the furniture industry. We are committed to designing and crafting easy living furniture that brings calm into your world. We’ve always believed in the tradition of quality and that true success comes from our people, who we consider our family.

Our mission, by design

Our promise to you is that we will deliver high quality contemporary furniture that is designed for a modern, easy and relaxed way of life.

We do that through our unique design, craftsmanship, value and service delivery. Each aspect has been, very deliberately, designed to bring you a simple and satisfying experience of buying furniture you’ll love online.

Visit Website

Phone:

888 411 5487

Email:

Care@IconByDesign.com

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IconByDesign 5 star review on 28th September 2024

Sheryl H

IconByDesign 5 star review on 4th July 2024

Ilya

IconByDesign 5 star review on 20th June 2024

Joseph J

387

Anonymous

Anonymous // 01/01/2019

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“Communication with your company regarding delivery was friendly, clear and helpful.”

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“The photos and description were accurate. Delivery was on time. And the men brought in the console, unpacked it and set it up. And the price was right!!!!!”

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“I love the mid century design. Quality and craftsmanship are outstanding. I would buy again.”

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“Adam (Co-founder of IconByDesign) turned what under the table could have been a delivery disaster into a delivery delight and an exceptional on-line purchase experience. First, the Magnus Oak dining table is refined and beautiful. Simple, smooth and strong. 63x35 is perfect for a small dining area. With multiple-colored hardwoods in a large open kitchen, dining and living area…the light oak table is perfect on the dark hardwood floor. The Nestor chairs are super comfortable. The arms slide completely under the table with a few inches of the back showing above the table. Second, Adam jumped in and helped when I had an issue with a regional delivery service. I will be ordering again!”

IconByDesign 5 star review on 21st July 2023

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“Purchased solid oak Olivia dining room table and chair set for our new home in Vail Colorado. They fit the mountain modern decor perfectly. Because it is a second home and we are only here part of the year having a flexible delivery option was important to us. They worked with us to get the furniture delivered and setup on the date promosed with no hassles. Overall a perfect experience and we're about to order the Magnus oak bench to compliment the table & chairs.”

IconByDesign 5 star review on 15th July 2023

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“Incredibly pleased with the Icon By Design products and customer experience from start to finish!! The table and chairs purchased are absolutely beautiful and very high quality. This was my first purchase, but certainly not the last for quality craftsmanship and experience.If you are on the fence and contemplating a purchase, jump off and go for it, you won't be disappointed!”

IconByDesign 5 star review on 14th July 2023

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“We just bought a house and we've had a round glass table top with a rod iron base in our house for decades. Our existing table doesn't work in the new space. We went online looking for a simple solid wood oval table that fit the space along with the new chairs. The smaller table works perfectly in the space and looks great with the new chairs. It's a bit narrower at the ends than we thought it would be but it still works great.”

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“My first purchase from IconByDesign. My experience is no less than impressive professionalism and customer service.”

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“What a pleasure doing business with IconByDesign! The organization has an excellent process in place to provide potential customers the opportunity to speak with a "real person" and ask questions about the products and ordering process. The ordering process was seamless with communication and status updates throughout. My order of Olivia Dining Chairs and Magnus Bench was received within two weeks. Delivery included "white glove" service with pre-delivery phone calls to establish an agreed upon delivery date and time. Products were placed where I wanted them without having to deal with boxes and packing material and best of all, I did not have to do any product set-up myself.”

IconByDesign 5 star review on 13th June 2023

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“We’re very happy with our beautiful Olivia table and comfortable Magnus leather seats. Our kitchen never looked so good! Janis Berkman”

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“Arrived in perfect condition!”

IconByDesign 5 star review on 9th June 2023

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“Bought the Magnus dining set with 6 leather chairs in two split orders. I was specifically looking for this classic minimalist Swedish design in solid oak. It is a lighter finish and looks just like the pictures on the website. The second order delivered by Metropolitan was a better experience. Overall I certainly would recommend this quality furniture to any discerning customer.”

IconByDesign 5 star review on 28th May 2023

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“The furniture is nicely designed and seems sturdy. I have been frustrated with my customer service experience though. Part of my shelving unit arrived broken and customer service initially said they didn’t see what the problem was even though the whole shelf was split into two pieces! A replacement piece was shipped but has to go through a special delivery company that has pushed back my delivery. It has been nearly a month since I ordered and over two weeks since I reported the problem and I still don’t have a fully functional item. I wish they had been able to mail the shelf directly to me as I would’ve happily installed it myself to save some time.”

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“Response by Icon by Design as they dealt with a damaged item I received was quickly resolved. I would buy from them again.”

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“What a beautiful table and chairs! Very happy. And the delivery was smoooooth. And they put it together which was a huge help. Overall very impressed”

IconByDesign 5 star review on 8th May 2023

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“I love my Magnus table and chairs! I spent a lot of time searching dining tables and chairs. I was thrilled to find this gem. This is a high quality product made in the US. It compares to dining furniture sold by West Elm, Crate and Barrel and Pottery Barn.”

IconByDesign 5 star review on 29th April 2023

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“Excellent quality craftsmanship. Sturdy piece of furniture.”

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“These chairs are lovely!...well made of oak with nice finishing touches. They were delivered on time by professional handlers. I'm very happy with the chairs and the quality of service. I would be happy to do business with this group in the future.”

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“The Magnus Dining Chairs are beautiful and comfortable. It matches the walnut table I already had perfectly!”

IconByDesign 5 star review on 19th April 2023

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“We love our new dining room chairs! They look just as I imagined, delivery was easy (and early) and the quality is great. Would definitely purchase from here again.”

IconByDesign 5 star review on 13th April 2023

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IconByDesign is rated 4.8 based on 347 reviews