IconByDesign Reviews

Name: IconByDesign
Address: 9907 E Bell Road, Suite 110, Scottsdale, AZ
Rating: 4.80

4.8 Rating 351 Reviews

94 %

of reviewers recommend IconByDesign

4.8

Based on 351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About IconByDesign:

IconByDesign was founded by a father and son. We are the fourth and fifth generations in our family to work in the furniture industry. We are committed to designing and crafting easy living furniture that brings calm into your world. We’ve always believed in the tradition of quality and that true success comes from our people, who we consider our family.

Our mission, by design

Our promise to you is that we will deliver high quality contemporary furniture that is designed for a modern, easy and relaxed way of life.

We do that through our unique design, craftsmanship, value and service delivery. Each aspect has been, very deliberately, designed to bring you a simple and satisfying experience of buying furniture you’ll love online.

Visit Website

Phone:

888 411 5487

Email:

Care@IconByDesign.com

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IconByDesign 5 star review on 12th October 2024

391

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely table and chairs…the chairs remind me of those I see in homes in Scandinavia, which is what I was looking for! I love that the furniture is solid wood. I was slightly annoyed the boxes said made in China, but my husband dug through the website and found in very small print hidden that they build in China and Vietnam. It wouldn’t bother me if they were upfront, but the website is pretty good at implying that it’s a family owned business building furniture in the US.”

IconByDesign 5 star review on 19th August 2023

Helpful Report

“Love the chairs! Five out of five minus the extended shipping time. The table is also good looking, well designed-but is cracked and the worst part.. it was missing the nuts in the hardware and strangely Home Depot was also out of them. So really an extra hour to find them.”

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“Classic and quality furniture - it'll never go out of style.”

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“After doing extensive research on dining tables and chairs, we finally decided on IconByDesign for several reasons. First and foremost, we really appreciate the solid wood construction, which is surprisingly hard to come by (all the big, well known, even high-end stores are somehow full of veneered furniture?!). Secondly, the pricing was extremely fair, given the quality and workmanship of the pieces. Lastly, our dining space is on the smaller side and we had the hardest time finding a table to fit the area. The smaller Magnus extension table worked out very nicely, even extending to accommodate guests. We also ordered a set of matching chairs and the bench. Prior to placing my order, I had asked via the chat window about which bench size would be able to nest under the table (the smallest bench fits under the smallest extension table). Ultimately, I decided against getting that bench, opting to get the longest one for more seating space. They somehow remembered that I had asked that question and confirmed with me after I had placed my order that I indeed wanted the longer bench; That level of attention and care impressed me. Our order arrived promptly and the company they worked with to deliver and assemble the pieces did a wonderful job. They arrived on schedule and assembled the pieces quickly and professionally, keeping the space clean and removing all debris. Every piece was exactly as expected and the more I look at it in my space, the more I love it. It’s absolute perfection. Every piece of furniture was smooth and nicely finished. The chairs were lightweight, yet super sturdy and stable. They are well-built using quality material and finishes, no off-gassing or strange chemical smells like some box-store furniture sometimes has. We are completely satisfied by all aspects of our purchase and now looking to purchase a few more pieces from them soon.”

IconByDesign 5 star review on 6th August 2023

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“Communication with your company regarding delivery was friendly, clear and helpful.”

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“The photos and description were accurate. Delivery was on time. And the men brought in the console, unpacked it and set it up. And the price was right!!!!!”

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“I love the mid century design. Quality and craftsmanship are outstanding. I would buy again.”

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“Adam (Co-founder of IconByDesign) turned what under the table could have been a delivery disaster into a delivery delight and an exceptional on-line purchase experience. First, the Magnus Oak dining table is refined and beautiful. Simple, smooth and strong. 63x35 is perfect for a small dining area. With multiple-colored hardwoods in a large open kitchen, dining and living area…the light oak table is perfect on the dark hardwood floor. The Nestor chairs are super comfortable. The arms slide completely under the table with a few inches of the back showing above the table. Second, Adam jumped in and helped when I had an issue with a regional delivery service. I will be ordering again!”

IconByDesign 5 star review on 21st July 2023

Helpful Report

“Purchased solid oak Olivia dining room table and chair set for our new home in Vail Colorado. They fit the mountain modern decor perfectly. Because it is a second home and we are only here part of the year having a flexible delivery option was important to us. They worked with us to get the furniture delivered and setup on the date promosed with no hassles. Overall a perfect experience and we're about to order the Magnus oak bench to compliment the table & chairs.”

IconByDesign 5 star review on 15th July 2023

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“Incredibly pleased with the Icon By Design products and customer experience from start to finish!! The table and chairs purchased are absolutely beautiful and very high quality. This was my first purchase, but certainly not the last for quality craftsmanship and experience.If you are on the fence and contemplating a purchase, jump off and go for it, you won't be disappointed!”

IconByDesign 5 star review on 14th July 2023

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“We just bought a house and we've had a round glass table top with a rod iron base in our house for decades. Our existing table doesn't work in the new space. We went online looking for a simple solid wood oval table that fit the space along with the new chairs. The smaller table works perfectly in the space and looks great with the new chairs. It's a bit narrower at the ends than we thought it would be but it still works great.”

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“My first purchase from IconByDesign. My experience is no less than impressive professionalism and customer service.”

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“What a pleasure doing business with IconByDesign! The organization has an excellent process in place to provide potential customers the opportunity to speak with a "real person" and ask questions about the products and ordering process. The ordering process was seamless with communication and status updates throughout. My order of Olivia Dining Chairs and Magnus Bench was received within two weeks. Delivery included "white glove" service with pre-delivery phone calls to establish an agreed upon delivery date and time. Products were placed where I wanted them without having to deal with boxes and packing material and best of all, I did not have to do any product set-up myself.”

IconByDesign 5 star review on 13th June 2023

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“We’re very happy with our beautiful Olivia table and comfortable Magnus leather seats. Our kitchen never looked so good! Janis Berkman”

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“Arrived in perfect condition!”

IconByDesign 5 star review on 9th June 2023

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“Bought the Magnus dining set with 6 leather chairs in two split orders. I was specifically looking for this classic minimalist Swedish design in solid oak. It is a lighter finish and looks just like the pictures on the website. The second order delivered by Metropolitan was a better experience. Overall I certainly would recommend this quality furniture to any discerning customer.”

IconByDesign 5 star review on 28th May 2023

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“The furniture is nicely designed and seems sturdy. I have been frustrated with my customer service experience though. Part of my shelving unit arrived broken and customer service initially said they didn’t see what the problem was even though the whole shelf was split into two pieces! A replacement piece was shipped but has to go through a special delivery company that has pushed back my delivery. It has been nearly a month since I ordered and over two weeks since I reported the problem and I still don’t have a fully functional item. I wish they had been able to mail the shelf directly to me as I would’ve happily installed it myself to save some time.”

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“Response by Icon by Design as they dealt with a damaged item I received was quickly resolved. I would buy from them again.”

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“What a beautiful table and chairs! Very happy. And the delivery was smoooooth. And they put it together which was a huge help. Overall very impressed”

IconByDesign 5 star review on 8th May 2023

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“I love my Magnus table and chairs! I spent a lot of time searching dining tables and chairs. I was thrilled to find this gem. This is a high quality product made in the US. It compares to dining furniture sold by West Elm, Crate and Barrel and Pottery Barn.”

IconByDesign 5 star review on 29th April 2023

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IconByDesign is rated 4.8 based on 351 reviews