Name: Ideal World
Rating: 1.54

“I've only given them a one star because I can't do a zero. Ordered a mattress was told it would be delayed. I contacted idealworld to cancel the item, eventually after calls and emails I was told to refuse delivery as they couldn't cancel!!!!! Really. Item arrived I refused delivery explaing why... 2 weeks ago. No refund no communication about this even after emailing, tried to call but you just get an machine o which to leave your details.”

Helpful Report

Posted 5 years ago

“I am writing to you regarding the shocking service i.have received from your company. I have tried calling your complaint telephone number today that only accepts messages . The issue I am having is that I ordered a mattress on the 5/1/2020 and deliver was confirmed for the 16/1/2020 via Hermes. Allegedly i requested to send the mattress back to you which is not the case. I spoke to Dianna on Thursday and she said she would update me within 48 hours. I requested an update from her supervisor on Friday which did not happen. I then phone on Saturday on your premium number to be told that the mattress would be delivered by the 27/1/2020. Please find a email response below from your customer team which is absolute rubbish. I have also responded to that email and awaiting a response I would appreciate your intervention as I still do not have a mattress. I also disposed the old mattress on the 16/01/2020 as I was expecting the delivery on the 16/1/2020 To add insult to injury I have also had to take two days of annual leave to wait for the delivery. Don't buy from this company they don't appreciate their customers BtW still no mattress no allegedly first week in February”

Helpful Report

Posted 5 years ago

“Very poor customer service. I have made several purchases from Ideal World and all is well, if there is no problem. Recently I needed to cancel a treadmill and did so after downloading the User Manual, only to find that the product was quite unsuitable for me , due to size and age related warnings. Cancellation was nigh on impossible. They took 5 days to respond to my emails and expensive telephone calls. They sent the item anyway. After all this hassle, they Have finally refunded the item cost, but not the delivery charge. Be wary if purchasing high value items and don't rely totally on descriptions made on TV.”

Helpful Report

Posted 5 years ago

“Shocking ordered a mattress 3 weeks ago still hasn’t arrived contacted customer services numerous times useless is an understatement never will I use this company again didn’t even want to give a 1 star but had no option”

Helpful Report

Posted 5 years ago

“Theft by IDEAL WORLD of my full up front payment for an I-phone. Two weeks later still not received the iPhone. Lies and false promises from this outfit. No refund despite promises. Now they say that I cancelled the order. Another lie. High premium helpline phone rates that offer no help or resolution. Unable to fully understand the language of the helpline person. My fault I suppose for putting my trust in this outfit to deliver and fulfill contract. I shall never use them again. Avoid this outfit like the plague.”

Helpful Report

Posted 5 years ago

“steer clear of all the shopping channels the presenters are very good at painting black white and have no knowledge or interest in the many items they present.”

Helpful Report

Posted 5 years ago

“Ideal world promise to get back to you in 48 hours. What a joke ordered and paid early Dec still no item and they won't reply to us. Beware if you need something quickly”

Helpful Report

Posted 5 years ago

“IDEAL WORLD NEED REPORTING AND EXPOSING TO THE BBC AND I'M THE ONE TO DO IT !!! CUSTOMER SERVICE IS ABSOLUTELY DIABOLICAL THEY ADVERTISE GOODS THAT THEY DONT EVEN HAVE IN STOCK - BUT STILL TAKE YOUR MONEY THEY TELL YOU A PACK OF LIES ONE DAY THE ORDER HAS BEEN DESPATCHED THE NEXT DAY IT HAS BEEN DELAYED AND IT MIGHT BE SENT OUT IN THE NEXT COUPLE OF DAYS !!!! NO ONE SEEMS TO HAVE A CLUE COMPLETE BUNCH OF LIARS”

Helpful Report

Posted 5 years ago

“I bought a beldray cordless hoover. It didnt pick anything up. It arrived on 13th Nov. I called on the 14th to say it wasnt working as advertised and I wanted to return it. I am a pensioner and dont drive so they arranged for Hermes to do a doorstep pick up. It was collected on 18th Nov. To date 29th Dec. I have had around 9 holding e mails saying it was being looked into and Hermes hadn't delivered back to them. As the return was arranged by Ideal World it is their responsibility to investigate this lost item. It cost me £90 which I cant afford to lose. I have sent photographic proof of the return label from Hermes but they still wont refund me. Dont buy from them if you cant afford to lose your money or wait months for a refund. I'll keep trying but wont buy again from them”

Helpful Report

Posted 5 years ago

“Wrong top sent, which i ordered for my wife, had to send 2 emails no reply i sent a 1st class letter no reply, 2 phone call which cost me about £3 had to return top which which i had to pay for the return, no refund for postage, That company are the worst i have ever delt with, I have to give 1 star but in my mind that is to much.”

Helpful Report

Posted 5 years ago

“The worst company I have ever delt with.I still haven't received my parcel after 3 weeks, .After several phone calls I was told it was with the couriers and they even gave me a tracking number, the couriers never received my parcel. I was then told they were out of stock and would refund me which I never have received. Complete liars, Ideal world should be investigated. A disgrace!!!”

Helpful Report

Posted 5 years ago

“Happy to take your money in my case quite a bit, but as soon as something goes wrong they are not interested. Buyer Beware. Bought this product and expected the XL 2 in 1 as advertised but have been sent xl. Not on and will look to take this further.”

Helpful Report

Posted 5 years ago

“Dreadful fraudulent company. I have called them again at much expense and been told that my proposal was rejected - I will now be taking Legal Advice and action against Ideal World for Breach Of Contract - they are a complete joke. I am not on Facebook but will now join to ensure everyone I know passes on the warning to stay well clear of this Company. They appear immune and uninterested at the shocking name and reputation that they have managed to achieve - they need exposing on BBC WatchDog!!!! Can anyone reading this review PLEASE tell friends and family to avoid the awful experiences that I have had to endure.”

Helpful Report

Posted 5 years ago

“I bought a ceramic radiator that stopped working and reported it As faulty. Tried ringing but after clocking up a large phone bill on their premium rate line got no where so resorted to emailing customer services. They have so far booked two collections with Yodel on specified dates but on each occasion, despite being in all day, they failed to show sending the same message on their tracking system that “we. came to collect your parcel but it wasn’t ready fir collection”. I had tried on two occasions before the second date to get IdealWorld to pass on directions and a contact Number but it clearly didn’t happen. Returning faulty goods is a nightmare particularly given it is always someone different you have to deal with in customer services. I certainly won’t be dealing with this company again.”

Helpful Report

Posted 5 years ago

“I HAVE NOT RECEIVED MY ORDER NOR HAVE I RECEIVED MY REFUND. I HAVE EMAILED THEM NUMEROUS TIMES, IVE FILLED IN FORMS MY ORDER WAS ON FLEXI-PAY IVE NOW AUTHORISED MY BANK NOT TO PROCESS THE NEXT PAYMENT WHICH IT STATES ON WEBSITE, PENDING THINK THEY'VE GOT A CHEEK WHEN THEY KNOW IM STILL FIGHTING FOR MY REFUND. PERHAPS THEY THINK I'LL GO AWAY, SORRY NOT ME, I'LL GO ALL THE WAY UNTIL I GET WHAT'S RIGHTFULLY MINE. I WOULDN'T ADVISE ANYONE TO SHOP WITH IDEAL WORLD, I BET THEY DON'T THEY DON'T EVEN PUT THIS REVIEW UP BECAUSE THEY'VE DONE IT BEFORE”

Helpful Report

Posted 5 years ago

“I bought the Krups coffee machine for… I bought the Krups coffee machine for £905.48 inc. postage When the coffee machine arrived it had already been used, it was dirty and coffee came out in the initial rinse. They allow you to keep the item for 28 days before returning them and normally companies that do this then sell the returned goods cheaper through selling sites as catalogue returns or used but clearly Ideal World sell them back onto new customers at full price sith no idea where they have been or what use they have had I contacted Ideal World who said sorry and arrange to pick up the parcel, the courier did not come so Ideal World asked me to take another day off work to await yet another courier and then they will very kindly give me a refund 10 days after it is back in their warehouse”

Helpful Report

Posted 5 years ago

“I bought the Krups coffee machine for… I bought the Krups coffee machine for £905.48 inc. postage When the coffee machine arrived it had already been used, it was dirty and coffee came out in the initial rinse. They allow you to keep the item for 28 days before returning them and normally companies that do this then sell the returned goods cheaper through selling sites as catalogue returns or used but clearly Ideal World sell them back onto new customers at full price sith no idea where they have been or what use they have had I contacted Ideal World who said sorry and arrange to pick up the parcel, the courier did not come so Ideal World asked me to take another day off work to await yet another courier and then they will very kindly give me a refund 10 days after it is back in their warehouse”

Helpful Report

Posted 5 years ago

“What ever you do DON'T BUY PLANTS FROM Ideal World! They tell you that they are wonderful showing beautiful flowers on the live shows DON'T BE FOOLED that is NOT what you will receive TRUST ME 3 different orders and still appalling items and WHAT A HASSLE to get a refund took nearly 4 weeks each time They do everything they can to get out of it!! YOU HAVE BEEN WARNED!”

Helpful Report

Posted 5 years ago

“Placed a fashion order. After 6 days, tracked the delivery and saw it was being returned to sender, as requested. I Contacted IW asking what had happened to my order. They replied that it had been sent to the wrong Hub. Once they received the order back at their depot, they would re-send it to me. I asked why couldn’t they send another straight away. After many scripted emails from IW and 18 days later, no order received just an email saying sorry you weren’t happy with your order and we have refunded you back the amount paid back to your card. How could I not be happy, I hadn’t seen the order. To add insult to injury, this shoddy unprofessional company had the cheek to withhold my post and packing. I will never ever order from IDEAL WORLD again.”

Helpful Report

Posted 5 years ago

“My second flex I pay instalment is days away from being taken and still no delivery of the dormeo mattress”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Ideal World Reviews