Name: Ideal World
Rating: 1.55

“I did an order on the 25th June for 4 Solar lights. Told order despatched to EVRi to delivery depot but told order delayed. Replacement order sent 9th July and exactly same thing happened. After again inquiring about my order asked to give 2 days to be delivered. Didn't happen so asked again for it to be sorted and believe it or not asked to give another 2 days. Tried chat lines and that really was a waste of time so decided to ring a talk personally to someone and after discussion about all events I was told that the item was now out of stock. Believe it or not I have just been on the ideal world site at 10.57am and there's the item for ordering. Somebody really needs to get a grip of this organisation.”

Helpful Report

Posted 2 years ago

“If leanard can replace wrong items sent to me asap he did on his computer why can Luxary replace again wrong items sent to me saying it’s up to the warehouse to make that decision !! What I’ve paid for 3 bengaline trousers but I must take it to Asda which I have no problem only parking ticket to be paid for and you won’t help me with your mistake then to confuse me more Luxary said they will refund me !!! I just want a replacement so how can 2 customer service agents have different rules !!!! And as a customer I’m still blocked because I made a mistake on their credit easy pay ? Which I can’t remember as I’ve always from years ago always paid and been a good customer so things don’t change !!! I felt there was no understanding from customer agent today unlike last time”

Helpful Report

Posted 2 years ago

“If leanard can replace wrong items sent to me asap he did on his computer why can Luxary replace again wrong items sent to me saying it’s up to the warehouse to make that decision !! What I’ve paid for 3 bengaline trousers but I must take it to Asda which I have no problem only parking ticket to be paid for and you won’t help me with your mistake then to confuse me more Luxary said they will refund me !!! I just want a replacement so how can 2 customer service agents have different rules !!!! And as a customer I’m still blocked because I made a mistake on their credit easy pay ? Which I can’t remember as I’ve always from years ago always paid and been a good customer so things don’t change !!! I felt there was no understanding from customer agent today unlike last time”

Helpful Report

Posted 2 years ago

“I ordered kasara 2. Trousers and 2 dress instead I got 4 trousers and I phoned them but cost of a call is expensive but unlike another shopping channel there is free returns to Asda making that great so good on you ideal world better now then past tense but I have to say there are comments on here that says don’t buy anything and all I say is I have since it started and the quality is great and sizes are to with genuine intentions from yourselves and it breaks my heart to send back 2 wrong items that was rectified by a lovely gentleman called Lenard as a replacement for wrong goods sent .. so Lenard I returned today to Asda no iDef132790848 today as unwell 2 days ago .. but I will re order later on … Thankyou and how you have progressed with cheaper and good quality clothing then years ago”

Helpful Report

Posted 2 years ago

“Had to have a new card, wow what a nightmare, the amount of emails I have sent to them now, paid over the phone for my order twice, then they said they haven’t had the payment even though it’s come out of my bank, and I’ve sent them the statement’s, this company is a joke!! I think trading standards now,”

Helpful Report

Posted 2 years ago

“Don't buy anything from this company, I was looking at an LED face mask on 1/5/22 ,while it was sat in my basket as I was looking at independent reviews for the item I received a phone call from Ideal World sales team to make sure I was going to place my order (bit cheeky) but I went ahead and placed my order and paid as the mask came with lots of serums and extras £175, I also qualified for a FREE gift as my order was over £40. 5 days later my FREE gift arrived (I didn't ask for it) but no mask, so I contacted live chat to be told I have to wait upto 10 days for it to arrive, all tracking numbers they gave did not exist, so I waited and still nothing so I contacted them again to be told they were having issues and as a way of apology I would receive an extra bottle of serum and it would be delivered by the end of the following week, I waited some more and still nothing so contacted them again to be told it would be passed to the claims dept to see where it was, I then received an e:mail the next day to say thank you for my refund request it will be processed within 5-10 days, (I didn't ask for a refund). Anyway it just got better from there as several more live chats and phone calls resulted in bugger all, apart from the last message they sent me to say my refund would be processed minus the charge for the FREE item that I didn't want or order) plus the postage and if I wanted to return it it would be another £2.99. What a bloody insult, this company is disgusting, the staff are disgusting and all they were bothered about was if I wanted to keep the Free item. People you have been warned, I never leave reviews but in all my years I have never come across anything like it.”

Helpful Report

Posted 2 years ago

“I bought 2 plants and the so called brilliant compost, the plant ate not even growing and other plants i put in the compost ate not growing at all, very disappointed”

Helpful Report

Posted 2 years ago

“Carries on from my previous posy. Have decided yo record the phone conversations from now on as we just go round in circles. Spent over 20 mins on the phone trying get someone to understand that they cant the payments from eight flexipays that cleared and paid off. Lastest excuse is that there are trchnicL problems with the payments system. I can't even update my card details online as the system just throws me back to the old card. The most unhelpful comment was the fact that it was all very odd!! You don't say. Fear not though. I agreed to give them time to call me back today. Within the hour. Even gave out my home number just to be on the safe side. Oh it's five hours later. Still waiting for that call. At least they have now managed to take an extra payment for Flexi Pay that cleared off.”

Helpful Report

Posted 2 years ago

“I'm pretty sure they broke the law in handing over both my contact details and credit card details to a third party. I would avoid ideal world at all costs and the rocket marketing group who also appear to be a bunch of scammers.”

Helpful Report

Posted 2 years ago

“Bought several items in the warehouse sale and was told my order was being processed . The next day I had an update on my order to say one of the items was out of stock and was being refunded. I was very angry as it was bought as a gift and also why was I allowed to order if it was out of stock. This is not the first time this has happened.”

Helpful Report

Posted 2 years ago

“What has gone wrong at Ideal World? Called customer services last week to pay off eight flexi pays and have them new cards details. All payments showed as pending and the as paid on my card account. Today get an email telling me that one if the 8 has been declined even though it shows as being paid on my card account. Noticed that the other seven show no payment being received even though should mow be clear. Callef customer service again. Told be the card details had not been updated at all and that as he was working from home is was unable to help. Apparently I will now get a call from one of the Specialist Team within 24 hours. Been shopping with Ideal World now for many years and never had this problem. Seems like customer service has been farmed out to a random call centre somewhere in the world, and they are clueless to help with reading off an on screen script. Such a shame as they always tried to give a more personal service. Perhaps off to QVC might be an idea.”

Helpful Report

Posted 2 years ago

“WATCHED IDEAL WORLD THIS MORNING AND THEY WERE CLAIMING THAT THEY ARE DOING A WAREHOUSE CLEARANCE BUT JESS CLAIMED THAT THE COMPANY IS LOSING MONEY AND THEN WATCHED A REPEAT OF SHAUN DOING A WAREHOUSE CLEARANCE AND THE AMOUNT OF TIMES HE CLAIMED THAT THE COMPANY IS LOSING MONEY IS DISGUSTING THEN CLAIMING THAT THEY ARE NOT MAKING ANY MARGINS TAKING A HIT AND CLAIMING THAT THE COMPANY HAS LOST THOUSANDS OF POUNDS THIS IS NOT ABOUT CUSTOMERS IT'S ABOUT IDEAL WORLD AND GREED HOW MANY RETAILER STORES DO YOU GO IN AND THEY TELL YOU THAT THEY ARE LOSING MONEY TAKING A HIT LOSING THOUSANDS OF POUNDS WHEN THEY HAVE A CLEARANCE SALE NONE HOW THESE SHOPPING CHANNELS CAN CLAIM THIS SHOWS WHAT THEY ARE ABOUT IDEAL WORLD DON'T DO WAREHOUSE CLEARANCE IF IT'S JUST ABOUT MONEY AND YOURSELVES NASTY”

Helpful Report

Posted 2 years ago

“Kept My Bank Card Number after being told not too. Then the marketing calls start,even after saying You Don't Want Them Too Call You. Deliberate Breeches of Article 8 of the Civil And Human Rights 1994.”

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Posted 2 years ago

“Ordered in good faith E bike not a cheap commodity! Was delivered without being signed for outside my front door ! It could have been taken ! Opened the box horrendous to put together! Didn’t save box due to size! Where do you store it !?after only 3rd attempts at riding the derailleur buckled causing the gears to seize I have phoned and emailed for over a year and no or very little response same copied email will despatch another wheel etc !!! I think ideal world! Not so ideal world! I ended up taking my bike to get sorted ! What a scam”

Helpful Report

Posted 2 years ago

“Lifestyle membership rip off they sent no paperwork i was not told cost”

Helpful Report

Posted 2 years ago

“Ideal World slick presenting quick to take your money, however delivery and customer service ZERO. Maybe they should ask QVC how to treat customers, they could learn a lot from a well run company. I like many will NEVER USE Ideal World again, money/profit put before customer service”

Helpful Report

Posted 2 years ago

“I ordered a airfyer cooker on the 19 th March it is now the 31st and after phone call after phone call still not recieved , but was quick enough to take money”

Helpful Report

Posted 2 years ago

“They took £100 from me for discount shopping i did not ask for they said they would return the money they never did”

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Posted 2 years ago

“They cancelled my order for a treadmill, which was bought at a discounted rate. Telling me it was due to stock issues . Yet they are selling them on their Web site currently. However at a higher price. So they refuse to honour my order . But would be happy for me to make a new one if I place again and just pay another £100. Something very fishy about that move. I'd simply stay clear of them people.”

Helpful Report

Posted 2 years ago

“We ordered a blender from Ideal world, except we did it the wrong way around. We ordered it, it wasn't cheap then checked the reviews OOPS !!!!! The reviews were absolutely dreadful, not one good one. However, in our instance, we have to say we must be the exception to the rule. We got a receipt immediately online, around three days later, it was with the courier and two days after that it was delivered to home. Haven't opened it yet so can't confirm how it is, but at least we got it, which is more than some others appear to have experienced. Overall our service was very good and quick. The criticism we would have of Hermes delivery is they plonked the box on the doorstep and said delivered to customers porch, we don't have a porch. It was left outside. Not a good move on a busy road like ours. Luckily, we must have had a good neighbourhood watch day that day as we found it on arrival home. So sorry, can't really criticise IW”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Ideal World Reviews