Ideal World Reviews

Name: Ideal World
Rating: 1.54

1.5 Rating 380 Reviews

12 %

of reviewers recommend Ideal World

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Metrics

1.5

Based on 380 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ideal World 1 star review on 25th January 2025

Anonymous

Ideal World 1 star review on 16th July 2024

Mick

Ideal World 1 star review on 20th August 2021

Disgruntled Customer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased new dual sim smartphone, charged battery and used for less than one day and battery completely dead. Battery now won't charge, had to return and told it will take around 2 months to repair, obviously going to China for repairs, or maybe Pakistan where the extortionate call station is, cost more than £6.00 to call them. I have to buy new phone now, and then in 2 months Maybe I'll get the repaired one back, or refund if I'm lucky. Tried to explain you can't manage 2 months without phone, he seemed not to understand ! Will definitely not use this company ever again.”

Helpful Report

Posted 7 years ago

“Just go to there head office if you want your money back”

Helpful Report

Posted 7 years ago

“Ideal World Reviews, being looked at and blocked by Ideal World because they do not like what has been written about Ideal World and the way that they mishandle contact about faulty products and the miserable customer service, or Mis-service as it should be named.”

Helpful Report

Posted 7 years ago

“3 months ago i ordered my parcel, to this day i still have no parcel and no refund! This company is appalling, i have been emailing and calling non stop (13p a minutes call which has amounted to £40 extra on top of my phone bill which i intend to claim back). Every time i email the incompetent customer service employees, they are absolutely no help at all and all say the same thing. I have done absolutely every i can, filling out forms as asked (which i have done about 10 times) and at one point (1 month ago) was told that my item would be sent out again and received to me within 10 days, no surprise when it didn't turn up. When i call these people they are no help what so ever and repeat themselves saying they will look at my enquiry and come back to me in 24 hours. i am so sick and stressed about this as my order wasn't cheap. I have now contacted another company to seek legal advice on how to resolve this. Completely disgusting company with no care whatsoever. All i ask for is a refund and they cant even do that. Avoid this company at all costs. Appalling customer service team. Even the manager is useless.. Call center seems to be in India. Stay away!! Terrible terrible company, all my years online shopping i have never had an experience like this. All i want is my money back and compensation for my useless phone calls!”

Helpful Report

Posted 7 years ago

“dreadful customer service and premium rate phone call to contact them dont deal with them DREADFULL YOU HAVE BEEN WARNED”

Helpful Report

Posted 7 years ago

“Shocking. Item not delivered, fobbed off with msg claiming to be aware of the problem, yet nothing resolved. No product received, no refund and no one to talk to. Reading other online reviews I am surprised that they allowed to continue trading.”

Helpful Report

Posted 7 years ago

“I ordered a Lincoln Bonded Leather Two + Three Seater Manual Recliner Sofa Suite from Ideal World which was delivered by Furdeco. The delivery was arranged for the 10th October. The delivery men brought it fully boxed into the house damaging paintwork in my newly decorated hall and stairs. My hall gives ample room for a suite to be installed into my living room as when I moved into my property Pickfords Removals brought my current suite, which was a far larger suite than the one in question and they had no problems whatsoever installing it into my living room. Normally furniture arrives in bubble and plastic wrapping and not boxed. I was told that if the suite was unwrapped and it was found to be damaged I would be liable which I found unbelievable and astounding. The decision was made to return the suite leaving me with damaged paintwork and no suite. After several attempts of contacting Ideal World via e-mails I had no response. I am submitting feedback to ensure that other people do not get the treatment that I have.”

Helpful Report

Posted 7 years ago

“Delivery was extremely slow and their customer service is poor to non-existent.”

Helpful Report

Posted 7 years ago

“I tried to order a memory foam mattress (Dormeo) from IdealWorld recently but only received the free pillows. The mattress never arrived though the courier claimed he had attempted delivery 3 times which was not true as I had been in all day. Had to cancel order and return pillows in the end.”

Helpful Report

Posted 7 years ago

Ideal World is rated 1.5 based on 380 reviews