“Your company is disgusting been on phone for over hr 3 emails reregistered a dog the company sent me email out saying I hadn't completed transaction so I paid again then sent yet another email saying I hadn't completed transaction bloody scamming bunch and I am going to report to trading standards”
“I have tried to ring them at least 20 times, and pressed all the options, all you get is a recorded sales spheal on every option,then silence, some calls were just cut off, I have lost my cat, and want to check my contact details. I have forgotten my password, they keep saying they have emailed me a reset they haven't, and they are impossible to contact, I have had previous trouble with them, my cat they never registered my cat, although they were paid, if you love your pet don't use this bunch of charlatans,once they have your money, they don't care”
“Recently had to have my dog pts went to notify chip company only to find out they have been taken over by identichip I have e-mailed 3 times with no response !! Checked my other dogs chip and he is also now with identibase again e-mailed 3 times to ask how to update his details no response. I am absolutely disgusted with this company and would change if i could.”
“Tried charging 15 pound to update address of cat, our other cat is with pettrac thankfully and was free. Identibase seems more like a scam company trying to con people out of their money”
“If ther was a zero it would be that .I was absolutely discuted in way I was dealt with for 2 months after previously owner had contacted and I had sent all forms they asked for ...then you tell me someone will get back to me I waited 3 days then had to contact you.if ther was anyway off changing implant I would do it...I wouldn't recommend your service to anyone”
“Would be 0 if it was an option. Sent the forms over to them FOUR YEARS AGO, under the impression that my dogs details have been registered for FOUR YEARS, to find out they haven’t been. Sent a new form off in April, no update, no reply to emails. Absolutely APPALLING service, never been so disgusted in a company in all of my life. Our pets are part of our family & your failures as a company to do your job properly could end up with a part of someone’s family missing. Don’t get me started on the price, I love my animals so won’t complIn about paying. Disgusting company, keep well clear!!”
“Website is awful keeps telling me to login when I'm already logged in tried ringing them put on hold for ages then they cut me off didn't get to speak to anyone ! Still haven't managed to transfer ownership and the cost of doing it via the form in the post is a total rip off!!”
“What a rip of petlog charged me nothing for changing my address with my 2nd dog but this lot want £16 to £20 to change my address for my other boy this should not be allowed.”
“Trying to charge me £20 per cat to change my phone number registered on the chip. They only care about making money, not helping people find their pets”
“Sent the form to them a YEAR ago to change my dogs details from the previous owners details, to mine, and still not done (and I freaking paid for it too). Emailed them yesterday to ask about this, and I just got sent a link to the form I'd already done and told to do it again. No doubt I'll have to pay again too. Money grabbing crooks. I'll try my vets and see if they can help in any way, since these people are too stupid/useless to do anything.”
“Identibase: are sending out emails to get owners to update their details if you manage to login to the site (it's appallingly slow and not user friendly), it doesn't allow you to amend or update your details but tells you to upgrade for the privilege. These companies now need to be regulated”
“Can't even get the microchip to recognise but when I check it on the site it says it is recognised by identibase. I have a puppy with a chip that I can't access. Would never have used identibase if I had the choice.”
“When we got our puppy, the breeder provided us with the microchip information already registered with identibase.
I contacted them to change the details from breeder to keeper, they sent me a form and then they simply dissapeared.
I have been contacting them several times to know how can I login to the account and ensure my puppy's details are up to date and they are simply no responding.
The worst part is that we didn't even choose them! I will really recommend yout to find a different provider even is you are the breeder.
This company shouldn't be opearating at all!”
“I found a cat about 2 months ago hiding in our outbuildings. He was extremely hungry but very friendly and was obviously someone's pet. My vet scanned him and found he had an Identibase microchip. When I phoned the company they refused to talk to me so my vet phoned them and was told there was at least a 10 day waiting time to check the microchip number! This is a joke as they seem to be making money out of people's misfortune if they lose a pet. We still haven't heard back from Identibase so have welcomed this lovely cat into our family where he is very happy and settled. It upsets me to think there may be someone our there who is desperate to find their pet and Identibase are just not doing their job - disgusting!”
