Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

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“The customer service lady Sandra couldn't have been nicer. She was a breath of grease air, brilliant at her job. And that was just before 9pm!”

Helpful Report

Posted 7 years ago

“Good quality furniture for the price and speedy, informed delivery.”

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Posted 7 years ago

“EXTREMELY DISAPPOINTED WITH IKEA. Less than 48 hours before my delivery was due to be made they postponed it by 3 days to Tuesday and one of my items was no longer available. I work Mon-Fri so called to postpone the delivery to the following Saturday. Suspicious that I had not received an email confirmation, I called again to confirm and they had no record of me rescheduling the delivery. I waited 2 days and then received a voice mail confirming the delivery for the Saturday. The day before, I called to see if they could narrow it down to a morning or afternoon slot but low and behold they had IT issues and my delivery was no longer scheduled for the following day. I have cancelled my order and am shocked by how many errors have been made and the un-helpfulness of customer services. I am waiting for my money to be refunded but have been told it takes 7-10 days. DO NOT ORDER FROM IKEA!!”

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Posted 7 years ago

“Under no circumstance should anyone ever consider using an IKEA vanity. The piping required does not fit standard American plumbing. The drain pipes are the wrong size. When I tried to put in the pipes they landed on top of the water supply coming out of the wall. It took me several hours a and multiple trips to the hardware to find a fitting I could adapt to get the drain to work. After all that it leaked like a sieve. I've installed dozens of vanities and never had anywhere near the problems I had with this one. Crap design, crap exicution. The next time a customer asks me to install anything IKEA I'll tell them find some other sucker to attempt to put it in”

Helpful Report

Posted 7 years ago

“I placed an order when the delivery arrived one of the boxed was damaged so they took it back. I called customer service and they placed a replacement order and told me I would have it in a week. now it's been over 2 weeks and I still have nothing but IKEA has my money. They don't answer their phones because I've called 4 times each time I'm on hold for 45+ minutes and have to hang up because I am at work. I will NEVER buy anything from IKEA. If I could give less than a star I would. Stay away! They used to be better than this.”

Helpful Report

Posted 7 years ago

“The worst experience of Ikea delivery service. Incomplete work, damaged shelves installed and damage done to the walls freshly painted. And left all hardware including nails and screws in our childrens room floor. Ottawa delivery and installation is the worst and they need to train their workers. So beware of what you get in Ottawa delivery.”

Helpful Report

Posted 7 years ago

“Our second visit to Ikea, Lakeside, the first went relatively smoothly bought 4 kitchen cabinets which were ordered and paid for and packed on a trolley ready for our collection, we just had to wheel it to the car and load it. The second visit was awful, we had to return two of the cabinets as they, on reflection, were not what we required, the returns went well and dealt with extremely efficiently by the young man at the desk. Then we went for breakfast at the restaurant, it was very busy as it was a Sunday, how ever having received our food we were then kept waiting at the tills, one broke down leaving a long queue which grew by the minute so we left and joined another queue, only to have that till break down as well, finally we managed to pay but the place was so packed we had to search for a table and our food was stone cold by the time we ate. we had decided to buy a complete unit as a tv Bench? (at more than five times the original price) instead of the two units we originally had in mind, we couldn't find it but finally managed to find the item on the stores internet and an assistant listed the items needed, we asked if they could be collected and made ready for our departure but the staff in the payment section were so intransigent and insisted that we collect the items ourselves, they said the pay and collect facility was only available for kitchen cabinets and not for living room furniture, I told them we were both in our seventies but that apparently made no difference since they were a cash and carry store so I asked what was the difference between kitchen items and living room items and was told that the hinges sometimes went missing from kitchen cabinets so they collected the system was different for kitchen cabinets. I then said that I had retained the hanging rail previously purchased and wished to buy further brackets separately but again was told this was not possible unless I bought a complete Metod unit. I find this incredible that it is not possible to buy these individually as I am sure there must be instances when customers may lose or damage a bracket when putting a unit together and would need a replacement. So all in all not a satisfactory visit to the store and am so incensed and angry and feel that we were fob off because of our age and it must have been obvious to the staff that we had little idea of what we were talking about (sarcasm), therefore we will not be returning again for further purchases, which is a shame as the units are of good quality and after the first build i was looking forward to a lot more purchases in the future. One further observation, the unit we bought apparently is modulated (how I cant imagine as one unit without the others is entirely useless), however there are no indications about in which order the boxes should be opened and put together so it appears that the boxes (16 in number) have to opened randomly until you strike it lucky and find a bit that can be assembled first. ah well ill save that for a rainy day.”

Helpful Report

Posted 7 years ago

“I was hesitant on ordering furniture for delivery through Ikea. I read a lot of negative reviews. My best guess is that people with positive experiences rarely leave a review so here is mine: We purchased a couch, 6 stools, a floor light, and some picture frames. We we're given an estimated delivery of July 23 2017. We received an email within the week that the item had been shipped to the delivery company and to wait for a call about delivery. We received a text July 21st about the furniture being delivered the following day. The next day we got a phone call saying it would be delivered between 3 and 7 . Around 4 we got a call that the delivery would come between 5 and 30 min. The delivery arrived within 10 min. It was a smooth delivery with no issues.”

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Posted 7 years ago

“their delivery service is ABSOLUTELY AWFUL my order was supposed to come today between 9am & 3pm, its now 5pm and still nothing. they sent me an email saying my order is delayed and would be here before 5pm but clearly thats not happening. why is it so difficult for such an international company to get their sh*t together? its just a DELIVERY. i'm supposed to have someone assemble it too... lets see if im lucky enough to get that today. extremely frustrated with this service. DO NOT pay for delivery. I've wasted an entire day indoors on a weekend for nothing.”

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Posted 7 years ago

“New building is not disability friendly for person with disability. The store is huge and has a lot of walking. Store does not provide driving cart. Ikea is my last option to go to.”

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Posted 7 years ago

“TERRIBLE CUSTOMER SERVICE!!! I was on hold for 2 hours and 40 minutes to try to make a return. I will NEVER order from Ikea again!!!”

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Posted 7 years ago

“Went and purchased items totalling £1000+ Realised that i could get a better deal elsewhere asked for refund within 24 hours of purchase and then encountered various obstacles and excuses why I couldn't get a refund immediately from ....it'll take 3-5 working days, 5-7 working days, 7-10 working days and 7-12 working days. I was told this is due to in store backlog, on line payment department backlog and the banks "holding the refund" in their "pending queue! Ikea please TRY and be honest and transparent inform customers that although we have a 365 returns policy , if you want your money refunded you' ll have to wait until we're good and ready !”

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Posted 7 years ago

“Easy to order, good communication. Great prices and delivered when they said they would.”

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Posted 7 years ago

“customer service is the most horrendous excuse for customer service I have ever seen. Hours spent on hold, never correcting any problems no concerns or issues. All IKEA offers is an insincere apology and no correction to the problem at hand, delivery delayed weeks, with no communication. So disappointing, but not surprised that a corporation of this size treats their patrons as such. Don't waste your time with this company, paying more is not worth dealing with such a catastrophe.”

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Posted 7 years ago

“Ordered a daubed and three small garbage cans online for our new home. Delivery was set up two weeks for order date. Day of delivery I get an email saying delivery is delayed and some one will call 24 hours before the delivery date to schedule a 4 hour window. Second time around, still no call less than 4 hours before delivery date. I have to plan to take time off of work to accommodate the 'you have to be home for delivery' policy they have. Now I'm on the phone, on hold for 43:02 min. Still nothing. I ordered a daybed from target online, and received it in about 3 days. Totally appalled by this experience, will not be shopping online with IKEA EVER AGAIN.”

Helpful Report

Posted 7 years ago

“Really good customer service. The assistant even helped to entertain my young grandson whilst we had our new kitchen designed. She was happy to move seating so that I could observe him whilst he played in the children's kitchen area. This made the experience so much better for all of us - something a lot of stores overlook. If I hadn't have had such good experience, I wouldn't have bought the kitchen. Kitchen was delivered when it was supposed to be and everything is great. Thank you very much.”

Helpful Report

Posted 7 years ago

“A lot of sale and new entry.”

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Posted 7 years ago

“Twisted wood part on bed frame. Unable to assemble as dowel and screw holes don't line up. Complete run-around from Ikea in attempting to get replacement board. Don't order online from this company and don't assume my experience is the exception and not the rule. In talking to other people, defective furniture parts IS the rule.”

Helpful Report

Posted 7 years ago

“I needed a sofa bed that I could take away in the day. The sofa bed looks good and is reasonably comfortable. On the downside the boxes it came in were huge and the warehouse staff wouldn't help me get it into the car. Also the covers don't come off to wash and in hindsight I wouldve bought a one with removable covers.”

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Posted 7 years ago

“MISSING PARTS, SPECIAL SCREW MISSING SO TRIED DOING THEIR "mISSING pARTS" LINK AFTER A LONG SEARCH ON MY PHONE, FILLED IT OUT WITH PART#, AND AFTER HITTING SEND RESPONSE WAS' OPPS SOMETHING WENT WRONG"...THEN CALLED AND WAITED AT LEAST 10 MINUTES, REP SAID COULD GO BACK TO STORE ( 30 MILES AWAY) OR THEY'D MAIL HARDWARE PACK IN 3-5 BUSINESS DAYS...GREAT :(”

Helpful Report

Posted 7 years ago

Ikea is rated 1.5 based on 1,601 reviews