ILGS - I Love Going Shopping ! Reviews

Name: ILGS - I Love Going Shopping !
Address: Unit 2 Winey Close Chessington Surrey, Chessington
Rating: 4.39

4.4 Rating 228 Reviews

86 %

of reviewers recommend ILGS - I Love Going Shopping !

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4.4

Based on 228 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email

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Phone:

08712211450

Email:

sales@ilgs.net

Location:

Unit 2 Winey Close Chessington Surrey
Chessington
KT9 2SP

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Anonymous

Anonymous // 01/01/2019

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“Ordered Friday pm, delivered Monday am!”

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Posted 10 years ago

“I placed an order for a PE socket and paid for next day delivery, the item did not arrive next day, (this would have been a Tuesday as i ordered late on Friday and then there was a weekend to allow for, so expected it Tuesday, this didnt happen) so i e mailed you to ask where it was, i got no reply whatsoever, my item did arrive the following day but still no apology or reason why it was late or refund on my next day postage. Don't think i will be buying anything else from here or recommending anyone else does either”

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Posted 10 years ago

“Fast delivery, ordered Friday, arrived Monday. Great price too.”

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Posted 10 years ago

“Best internet price for the item (synology NAS) , good business model to keep the price low by not charging a fee for using debit card. Requested 7 day (free) delivery arrived in 2”

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Posted 10 years ago

“Best price around and quick and efficient delivery, quite impressed!!”

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Posted 10 years ago

“I am very disappointed with the service I have received so far. Firstly - order placed and payment entered online. No confirmation email was received. Upon calling the company to chase this, nobody picked up in the morning and when i finally spoke to someone I was told that I would be called back with a new postage quote. No call back occurred so I emailed and was told that the postage was £80 rather than £40 to overseas. You should not allow customers to enter payment information and think they are agreeing to a price/product where the price is not confirmed. The fact that I had to chase this up over the phone also shows a lack of pro-activity to update the customer where your website has mis-quoted! Email communication was brief and did not answer my direct questions. The products have now been shipped to a UK address for £15 where we will forward overseas with parcelforce for £40 - your courrier service is ridiculously overpriced. I have still not received a confirmation email of my order, please send this over as soon as possible. Shambolic service, I will not be using ILGS again if I can avoid it!!”

Helpful Report

Posted 10 years ago

Dear Customer, We had called on the day the order was placed and spoke to your UK office, we also then called your office in France and left 2 messages. We had also informed you the product you had ordered was something we could only supply in the UK and hence offered to change your delivery address to ship to your UK office. Delivery was sent on a Next Day Service as per your request, Our Standard Delivery is Free in 7 working days. Invoice email was auto sent at time of order, we also sent another copy as per your request. Also refund credit note was also sent on the day this was discussed and and again a mnual copy was also sent again. If this has still not come thru to you pls check your spam filters, we are happy to send it again if you like but you might face the same issue again. We at ILGS do all we can to get the product at the best price across to our customers. We are sorry you felt this way and will do all we can to help improve your experience with us and also learn from this to improve the service to other lovely customers like your self. Regards, ILGS Team

Posted 10 years ago

“The item was being tracked, so it was necessary to be in to receive the item. However, on a 7 day window, the client needs to be kept informed of progress of the item in order to be in to receive it. Luckily I was in but there had been no email to warn me.”

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Posted 10 years ago

“Great service, fast delivery, rang me to confirm the order and was with me within 24 hours. No hassle, pleasure doing business with, would recommend!”

Helpful Report

Posted 10 years ago

ILGS - I Love Going Shopping ! is rated 4.4 based on 228 reviews