“Said my order was out for delivery today, then i checked the map tracker and saw that it hadn't even left their facility, tried calling, messaging, etc. and no real person responded other than their unhelpful bot. I tried asking it for actual customer support and it put me in a queue that literally was just stuck on 2 in line for like half an hour, terrible customer service, i hope everything i order is never assigned to this horrible courier.”
“I was told that my package was delivered. I got home to find that, there was no package in sight. Tried calling the number for the courier, which was 0423208520, no answer and unable to leave a message. I went to the iMile website and lodged a complaint and was informed that I would be contacted within 24 hrs and that hasn't happened either. Been trying to call the mobile number provided and still no luck. I even sent a text message to the number. Its extremely disappointing service. I am trying to obtain the photo that is taken when the item was delivered. It's common courtesy to keep to your word.”
“Still haven't received my package, no updates, no one answers the phone, promised me it would be here by a certain time(still waiting) horrible to deal with. I didn't choose this company to deliver, Temu did and I am looking into if this is even a legitimate business.”
“The delivery person called 9 minutes ago and I returned the call and he refused to deliver the package as I hadn't seen the call. I begged him to deliver the package but he was rude and very arrogant. He simply stated that his shift ends in the afternoon and that he can't be certain if he could deliver within the day. Very poor attitude and lack of customer service and care.
I see the continuous ratings and reviews are a low single 1 star. Why can't you improve your services? It's a shame that you let down so many customers and don't care what people experience.”
“Is being 5days now since I've paid tax there is no any tracking status update for days when I email you you don't even bother to respond .... U don't deserve even a star from me ... Atleast update us about our packages”
“Stars should be 0 because they are frustrating. This is not the 1st time this happened. Order not delivered on time. No one answers complaints via their whatsapp and email. Tracking is manipulated to change delivery date without permission. We don't need an AI to answer our query because if actual person can't even explain the reason for late delivery then how can an AI do that.”
“I feel like this is the last time I have to deal with these guys...I bought baby clothes for R1800 from Shein and they charged me R700 to deliver part of my package...Its not the first time I buy clothes...this is day light robbery”
“Very bad quality of service, poor customer care, calling 1000000 times no answer, hanging up the line with a reply from the machine that all the assistants are busy same reply every time !!! Very disappointed”
“Very bad quality of service, poor customer care, calling 1000000 times no answer, hanging up the line with a reply from the machine that all the assistants are busy same reply every time !!! Very disappointed”
“This company is not kosher, the orders are correct, and all my personal details are out there, when I want to "pay" I tried to track my order... can't open the app. I refuse to acknowledge them. I get a call advising me that the tax is due, I then do an electronic transfer and that's that.
Order number not correct,
One has to open "their" app to find out what the tax amount is?
One can't track the items
Don't be fooled
Huge question? Why via Dubai?”
“Special Thanks to Mr Salman working with imile i had issues for my delivery was returmed back twice and he make sure to deliver my parcel on priority. He reply fast and make sure with respect! A good asset to the team! He is the only person who help me! Thanks mr salman! Keep up the good work!”
“Basically this is a fraud company. They never pick up the phone. They don’t have any customer service contacts and they should not be used by anyone. I have an order of $1000 that I wasn’t able to receive for two weeks now I cannot trace my shipment I don’t know where it is, they never pick up the phone horrible horrible experience”
“Very bad services…. This is the worst courier service i have seen in ma life… I retured my shein products … it’s almost one month …. They didn’t came to pick up my return order … I called many times their call centre and raised complaints even though no responses at all … worst service… I waisted my money and everything 🙄”
“Poor service,this is the worst courier,no communication at all and they keep cancelling delivery saying I wasn’t available.They are very lazy and slow”
“Very poor company not impress at all and i wonder why shein partnered with this company service is below zero they don’t respond email or call and on whats up robot there my order is stuck without any reason I advice shein and other companies not use them for delivery service in short this company is very unprofessional and hard to work with so i advise shein and other company to look at other delivery partners to operate with”
“the worst company i have ever deal with.
I have return order since 2 weeks from shein and till now nobody came to pick up the order.
I called them soooo many times, raised complaint, did everything and still no one cares and keep lying that driver assigned and couldn’t reach or i was not available.
All lies and nobody came or contacted me at all.
I will never deal with them again”
