“Our company bought over 120 laptops from the Clearwater store sometimes last year in September, we overpaid and there was a refund due to us and to this day we are battling to get our refund. We took up the matter with the ex-manager who referred the matter to trainee manager since he left the company, we are not getting any feedback. Early this January we contacted the ex-manager to assist, he then escalated the matter to the trainee manager to follow up, since Tuesday and today is Friday the trainee manager hasn’t gotten back to us. We are disgusted to say the least on doing the business with such incompetent people.”
“I am appalled at the poor service received from Khomotjo at Incredible Connection Menlyn.
I went in to get a contract phone and was assisted by a friendly and helpful guy called Tony to select a phone.
He then referred me to the contracts department where my hellish experience began.
Khomotjo advised that because my current number is linked to my husband profile on telkom that he would have to come into the store in order to do the upgrade. she also advised that the store closes at 18:00
This was around 16:00.
Much of the time before 16:00 was spent by her calling a colleague for over 30 minutes to get logins to the system. I couldnt understand why only 1 person has logins for a system used by many.
I then called my husband and asked him to come to the store.
She was fully aware that he was on his way.
I had gotten robbed the day before and urgently needed a phone which I explained to Khomotjo.
My husband arrived at the store at 17:35
To my shock and absolute disgust, Khomotjo said she will not do the upgrade as the store closes at 18:00 and the upgrade will take too long.
I then asked her why she would let me call him, have him drive all the way to the store from Montana, only to give this lousy excuse 25min before the store closes.
she blatantly told us the store closes at 18:00 and she had no intention of working even a minute past that time.
We left the store at 17:45, shocked ,disappointed and insulted by her behaviour which wasted not only our time but petrol to drive to a store only to be refused assistance 25 min before closing time.
The sales guys are very helpful but unfortunately there are proverbial bad apples like Khomotjo that spoil the whole service experience and reputation of Incredible Connection because they want to receive a salary but refuse to put in the work. They wear the uniform of a brand and are ready to tarnish its image.
She does not care if the store is profitable or not, she just wants to leave by 18:00 at all costs.
I will not be ever returning to that store and will be sure to advise friends and family not to subject themselves to the disrespect we experienced from Incredible Connection.”
“My son settled his account in full. All fees and adiosonal charges plus the intrest at your store in Middelburg mall and now they want to charge him a further R1000.00 fee for closing the account! Please explain for what is this R1000.00 except that it is daylight robbery.”
“I was scheduled to receive my order on 1 Dec 2023 per an sms Incredible Connection sent. On the day the delivery was not made. During the day I had called their customer service team only to be advised the team deliver up to 6pm in the evening however when the time passed their call centre had closed. The next day I received a revised sms for delivery on 8 December 2023. After numerous calls to them explaining their poor customer service they still missed the 8 December 2023 delivery. I requested an immediate refund as a result and as a result delivery was made on 11 December 2023. It is best to either buy in store if you are forced to purchase from this company.”
“I have bought an item on 24/11 and have not received it yet, 13 days later. I have been trying since 1/12 to get hold of someone at the company to provide feed-back on my order, but it is totally impossible. The phone is not answered, e-mails and what’s-app messages are answered with standard computer-generated messages promising me that someone will come back to me within 24 hours, but it never happens. Please do not buy from them.”
“I have ordered an item on 24/11 and have not received it 10 days later. It is impossible to reach anyone in the customer service department. I have tried all the options given repeatedly, but to no avail. This company should get a zero star rating.”
“I would rate them zero stars if I could. Spend R30k on an iPad. Their tracking is a joke, their customer service is useless and snarky and when you do get an sms from their courier saying your package is out for delivery that day it does not show up! Worst company ever”
“ONLINE BUYER BEWARE! I/C are quite willing to sell el-cheapo HP Notebooks online with a keyboard with grey letters on silver keys but without a BACKLIGHT on the keyboard as standard. In low light conditions visibility of this keyboard is poor, to say the least. There is also no indication in I/C's online adverts that these HP units have no backlight. They're not willing to swop it and HP won't replace the keyboard.[Model is HP 15s i5 and there are other HP models on their shelves with similar problems.] HP and I/C - an incredible combination for ripping you off.”
“i paid in good faith for a garmin watch
they never had the stock and am approaching two weeks without a refund - that's the same as theft
took my money when they never had the product in stock and then my refund is tied up in red tape
your online reviews tell it all! SHOCKING”
“Absolutely pathetic service!
Ordered a cell phone online as a replacement to my device, which had gotten damaged.
7 days later, still have not received delivery, however I received an email saying that I had received my parcel.
Customer services is the worst! Still have not been assisted, feels like we're speaking to incompetent robots.
Service is TRASH!!!”
“Ordered a iPad online, on the 2nd April with 2-5 days shipping. It is now the 14th April and although the tracking says shipped, the call center says it is still with the warehouse. And even if I want to cancel the order and go in-store to buy it, I am told I have to wait 14 days for my refund. This was supposed to be a present for an 80 year old lady to connect with her overseas family.”
“I ordered a headset last week Saturday for R700, it was collected and shipped on Monday, the shipping said 2 - 5 working days, it's Friday now and I don't have anything, this website is a scam and I will be reporting it as such
Please avoid using this website because they will take your money and run”
“Unable to deliver in time, I have called several times, and the promise is only one i.e., you are going to help me. I have waited and waited, begged and begged and you have opted not to help me for a week now.
Unless, you are nolonger interested in delivering the item, then let me know and I cancel the order.
Very horrible, very disappointing services”
“Hi l wanted to upgrade my vodacom contract line at incredible connections paarl the services are just poor l would rather say below standard. The y kept on telling me that they have issues with their systems for weeks, not only that the real issue here is if it is so then how came this problem persist. It only shows that there is negligence. The manager is just incompetent. It will be wise to reshuffle the stuff or close down the shop. It's useless to have an unfunctional team. I really hate incredible connections paarl mall”
“Terrible service. Make u sign debit order they debit the wrong amount. Do not capture klient details. Refuse to assist over the phone with the mess they make. Rather rude. Never open any accounts here”
“Incredible Connection Online you need to up your game!
I will not be ordering online from this store again!
I've been told for three days running that my parcel "is out for delivery today" and still nothing... its day 4! I've cancelled my order and still no one has contacted me regarding a refund. Just shocking!”
