Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,005 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,005 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

143

Anonymous

Anonymous // 01/01/2019

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“Very Happy”

Helpful Report

Posted 6 years ago

“I love the rug that I purchased. Its colors are beautiful and the quality is exceptional. The only trouble is I didn't received the pad that was supposed to come with it.”

Helpful Report

Posted 6 years ago

We're glad to hear you are happy with your rug. Rug pads ship from a separate warehouse so they will arrive separate from the rug, usually within a day of the rug arriving. We'll follow up on your order, just to be sure there wasn't an oversight in the warehouse. Thank you.

Posted 6 years ago

“Incredible Rugs and Décor worked with me to get the correct sizing for 2 hallway runners, one of which was 27 feet long. If the online drop-down list of rug runner lengths doesn't fit your needs, they will work with you to provide the length you need. The rugs arrived quickly, they were the perfect length, and they are beautiful. Thank you!”

Helpful Report

Posted 6 years ago

“Communication and customer service have been excellent.”

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Posted 6 years ago

“Love the rug; quality, price, service and delivery were excellent. The rug was out of stock when I ordered it, Incredible Rugs contacted the factory to make sure it would be available in the future and sent me emails on the progress of my order. I would definitely do business with this company again.”

Helpful Report

Posted 6 years ago

“Compared prices and they were very good, the product arrived in excellent condition. I'm very happen with this purchase. If they are the lowest price on my next purchase I would purchase from them again.”

Helpful Report

Posted 6 years ago

“The shopping and purchasing were easy: the web site is a piece of cake, and I found the rug true to pictured. When it didn't come quickly, I emailed Steve and we held the delivery until the time I'd be back home. He made that so comfortable for me, and it's rare that sort of customer service happens with online shopping. The price was right, delivery was perfect. I can't ask for more!”

Helpful Report

Posted 6 years ago

“Varieties of rug styles and colors, professional customer service, very convenient search, and reward points make your site very attractive for customers.”

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Posted 6 years ago

“Beautiful colors, great pricing, soft texture, strong packaging. Shipping time was a little longer than expected but acceptable based on the distance”

Helpful Report

Posted 6 years ago

“Was able to find the style and color I wanted, which I had not been able to do at other area rug sites. Ordered one rug for under dining room table and a runner to match. The larger rug came very quickly. The runner was on back order and had to wait about 2 months for it, but it was worth the wait. Happy with the quality. Just what I was looking for.”

Helpful Report

Posted 6 years ago

“The rug I ordered is even prettier than the web pictures & it was delivered in good time”

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Posted 6 years ago

“Very good pricing and communications. They have a great selection of products and quick response . The items that I purchased are of good quality. I would consider them in the future.”

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Posted 6 years ago

“I initially ordered Surya Gava rug and then decided to cancel it due to low pile and other not beneficial information. Steve and his team were very helpful when they cancel my order promptly. Then I analyzed many rugs and nothing grabbed my attention as this cancelled one so guess what? I ordered it again, and hopefully will keep it.”

Helpful Report

Posted 6 years ago

“Exceeded my expectations. Timely, exactly what I ordered!!”

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Posted 6 years ago

“They were most helpful and allowed me to make a color change shortly after I made my order. Very very accommodating......”

Helpful Report

Posted 6 years ago

“I have a round version of the rug i ordered and there is a stark difference in the color saturation in the second rug. It is much brighter and deeper in color. I appreciate this but it doesn’t match my other rug which now looks faded. Is there anyway to get two matching rugs?”

Incredible Rugs and Decor 3 star review on 16th August 2018

Helpful Report

Posted 6 years ago

We suspect that your existing rug may have faded from sunlight or wear and tear over the years, which is why your new rug looks brighter/deeper in color.

Posted 6 years ago

“This is a wonderful company to do business with. The rug arrived in the time that was specified, and was just like it looked online. I will definitely shop here again.”

Helpful Report

Posted 6 years ago

“Easy to order. Arrived on time and cost a lot less than same rug at local furniture store.”

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Posted 6 years ago

“The customer service was very helpful when contacted. The order shipped quickly and arrived in good condition.”

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Posted 6 years ago

“Was able to match a previously bought rug. It was a seam less process at a great price! We are very pleased with Incredible Rugs and Decor.”

Helpful Report

Posted 6 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,005 reviews