Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,005 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,005 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

143

Anonymous

Anonymous // 01/01/2019

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“Steve Aijian was great to work with from competitively pricing my purchase to following up on a back ordered item A++ price matching, communication & service”

Helpful Report

Posted 6 years ago

“Good price and fast shipping!”

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Posted 6 years ago

“I LOVE the ability to take a picture of the space and 'try the rug' in the area before ordering! Also extremely helpful are the samples, and they can be returned after you have had time to review and decide. Great features”

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Posted 6 years ago

“I am absolutely in love with my new rug! Also, Steve was so communicative throughout the process. Will definitely be back. Thank you!”

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Posted 6 years ago

“Outstanding customer service!!! I recently ordered 3 samples of various rugs. Upon placing the order, I immediately received a personalized email from Steve A. thanking me for my order and providing expected ship dates. The samples were shipped and received on time. However, there was a slight mix-up on the manufacturer's end whereby one of the samples was mislabled and I received the wrong item. So, I emailed Steve A. about the problem. His response and actions were stellar!! In less than 45 minutes, he had the correct sample arranged to be delivered as soon as possible and advised the manufacturer to inspect before shipping to avoid the same problem. When I decide, based on my samples, which rug to purchase, I will absolutely order from Incredible Rugs and Decor and will highly recommend them to anyone!! I'm happy to patronize a company that understands the value of outstanding, personalized customer service! Thanks again, Steve!”

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Posted 6 years ago

“Looks great”

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Posted 6 years ago

“Very pleased with the entire process especially the help I received from Steve Aijian who is an asset to your company, Very kind and considerate.”

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Posted 6 years ago

“A very nice rug; even prettier than the photographs. Very fast delivery, and the lowest price I could find! All around a happy customer.”

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Posted 6 years ago

“Pricing of rugs and reward points.”

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Posted 6 years ago

“Excellent service and just love my rug!”

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Posted 6 years ago

“What a great selection to choose from and best price online! 12x15 rug is more vibrant than shown. Quality is wonderful for rug and runner Karastan rugs.”

Incredible Rugs and Decor 5 star review on 23rd March 2018

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Posted 6 years ago

“What a pleasure it was to shop, order, and receive our rug exactly as it was pictured and when it was promised. We will definitely order from Incredible Rugs again!”

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Posted 6 years ago

“great selection”

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Posted 6 years ago

“I recently purchased a rug that was out of stock at the manufacturer, but Steve went to a lot of trouble to find one for me — and he did. Unfortunately, when I received it, the color was not as pictured on the website and I had to return it. It was a very high quality rug just not the right color. Steve was very helpful in the purchase and return of the rug and I would not hesitate to order from this company again. It was a delight to work with Steve.”

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Posted 6 years ago

“Order was fulfilled as promised. The customer service department was very helpful with my questions. Their competitive pricing and customer service will bring me back for my next purchase!”

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Posted 6 years ago

“Great rug, great price. Shipped and delivered quickly”

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Posted 6 years ago

“Love this rug! Just what I wanted and now my family room is complete. Thank you!”

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Posted 6 years ago

“The customer service is excellent! I would definitely recommend Incredible Rugs and would do business with them again.”

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Posted 6 years ago

“Love the rug and received a good price. You are very helpful and I will refer you to my friends and clients for home decor. Just waiting for rug to arrive. Th”

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Posted 6 years ago

“Thank You for my beautiful carpet. You had the best price. I am happy with your service and I would buy from you again and tell my friends about you also.”

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Posted 6 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,005 reviews