Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

Tell us how Incredible Rugs and Decor made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy with the customer service I received from Matt. He has been patient, understanding and wonderful with me. I have had to return several rugs due to color differences from computer screen to reality & lack of proper description, which has been very very frustrating and costly for me. Matt has tried to help out as much as he can. As soon as I get the sample for this rug and approve it, I will be ordering another 9 x 12 rug for another room from you once I pick it out. I hope that goes smoothly. Thank you Matt for your patience with me. Diana Allen”

Helpful Report

Posted 4 years ago

“After a lengthy search for a hall runner involving multiple sites and many rug choices I settled on one from Incredible Rugs only to discover that the rug was out of stock but could be pre-ordered. My quandry was to risk a wait (and possible disappointment) or order the rug in a different color which, though lovely in its own way, was definitely a second choice. I called (as suggested on the order site) the help line to get an approximate delivery date but didn't feel very optimistic about someone answering on Labor day Monday. If I waited past the weekend I would lose the sale price so I was especially happy when my call was answered by a very friendly and helpful man who seemed almost as happy as I was when he found out that the rug in question had arrived the previous day and could be shipped within days. Super selection and even better customer service!”

Helpful Report

Posted 4 years ago

“Quality products and impeccable service, very pleased with my experience so far.”

Helpful Report

Posted 4 years ago

“I couldn’t have had a better experience shopping with you and I am very happy to recommend my beautiful rug and Incredible Rugs & Decor.”

Helpful Report

Posted 4 years ago

“I absolutely love my new rugs. Was not sure if the color would be right but matched perfectly. Was very pleased with the service and the delivery was quick. Thank you for ease of ordering.”

Helpful Report

Posted 4 years ago

“Just as I expected. Beautiful!”

Helpful Report

Posted 4 years ago

“form the shipping email confirmation that I received, you sent me two of the same item: Oriental Weavers Andorra 7129A Stone/ Multi Area Rug 1'10'' X 3' 2'' Rectangle both emails had a different tracking number for the same size rug. I hope this is a mistake.”

Helpful Report

Posted 4 years ago

Hi Karen, I see 5 unique tracking numbers for 5 different rugs. They are due to arrive on Sunday by Fedex. If anything is incorrect, just give us a call and we'll have it corrected right away. Thank you.

Posted 4 years ago

“The rug is beautiful! It came very quickly and the quality is wonderful.”

Helpful Report

Posted 4 years ago

“Incredible selection. Happy with purchase. Nice rug...”

Helpful Report

Posted 4 years ago

“This was my first experience ordering from Incredible Rugs and Decor. It totally exceeded my expectations! The web site was easy to maneuver and the pictures showed colors that were true to the actual rug. I know this because I have a larger version of the rug purchased. I ordered the rug on Saturday and had a personal confirmation on Monday. The order was processed through Karastan and I received the rug today via UPS. I would definitely recommend this company and I will continue to shop here for any future rug purchases.”

Helpful Report

Posted 4 years ago

“I highly recommend folks checkout your Incredible Rugs and Decor website. I am very happy with my rug pad (for over carpet). It is the first time ever that my area rug has not slipped using it over carpeting. If I did not already have beautiful throw rugs, I would do all my shopping through your website. Thank you.”

Helpful Report

Posted 4 years ago

“Have been looking for the traditional Karastan designs and found them at Incredible Rugs. Great pricing and wonderful customer service!”

Helpful Report

Posted 4 years ago

“We had a great experience on the site. I like the way it was structured to show the rugs and sizes available. Very user friendly. We received the rug quickly. Unfortunately it's still wrapped up in the packaging. We're working on the space it goes in and are keeping it wrapped up to take up less space and keep it protected. I can't wait to see it. We'll try to remember to add a review when everything is put in place. Thank you for great service.”

Helpful Report

Posted 4 years ago

“Excellent customer service. They kept me updated on my order status and quickly answered my email.”

Helpful Report

Posted 4 years ago

“I easily found a wide selection of rugs that would work well with my decor. The rug I chose arrived as promised and was affordable and nice quality.”

Helpful Report

Posted 4 years ago

“I’m replacing 4 of the exact same rugs that I had previously purchased and was glad to find all of them in stock when ordered. I received 3 of the 4 rugs in a timely fashion but the 4th and largest did not arrive nor was I informed as to when that would be. I finally called after waiting another 2 or 3 weeks only to find out that the last one was on back order and might not arrive for some time. Incredible should have at least contacted me which they didn’t!”

Helpful Report

Posted 4 years ago

Hi Norman, I see that we sent you a couple of updates via email letting you know that stock was very low and the larger rug would be delayed by a few weeks (and you are welcome to change or cancel any time.) Perhaps our emails landed in your junk folder. Aug 27th at 12:49pm from Matt, and one from Aug 10th at 1:04pm from Steve. I'm sure you will find your New Wave rugs to be worth the wait. Sincerely.

Posted 4 years ago

“Just unrolled is he rug in our new house and it is absolutely gorgeous. We love it.”

Helpful Report

Posted 4 years ago

“Love the all the rugs I’ve ordered from you”

Helpful Report

Posted 4 years ago

“I received my rug a week ago. Colors are great but nowhere in your picture of Loloi Sebastian SEB-01 Rust/Tobacco Area Rug. The rug I received has white stitching on two sides of it which is very distracting. Nowhere in the picture on line when ordering does it show white stitching on two sides of the rug #170552. Very disappointed about that. The size fits perfect for it's location.”

Helpful Report

Posted 4 years ago

“My shopping experience was great with Incredible Rugs and Decor. Took a little longer than normal to receive but understandable due to the pandemic we are experiencing. Staff was very helpful!”

Helpful Report

Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews