Indow Reviews

Name: Indow
Address: 6427 NE 59th Pl, Portland, Oregon
Rating: 4.49

4.5 Rating 1,518 Reviews

87 %

of reviewers recommend Indow

4.5

Based on 1,518 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The measuring and ordering process was easy with video , illustration and written instructions provided. My order arrived in a timely manner and in good shape. My daughter helped me install the insert due to it’s size but the installation was not difficult with the instructions provided. It was nice to have the microfiber cloth and cleaning solution provided .The fit is perfect and ,most importantly , I could feel the cold air stop had leaking through my window immediately. Thank you !”

Helpful Report

(Self-Measure) - Posted 5 years ago

“We received Indow inserts for all of the windows on the top floor of our house. The measuring device came as promised and the measuring went well. The inserts came in the amount of time Indow said they would come. We were able to install the inserts and except for one insert that had a crack...(Indow stood behind their product and we will receive a replacement in a few weeks). They fit well into the windows as they were designed to do. Unfortunately the decibel level in our upstairs bedroom did not change. We did not get the noise reduction we were hoping for. Indow has been professional in all of their dealing with us but I cannot give a higher rating because in our particular case the inserts did not help with noise reduction in our home.”

Helpful Report

Posted 5 years ago

Hi, Margaret. Thank you for taking the time to provide us with an update on your Indow inserts. Customer feedback helps us to continuously improve our products and service. We are sorry to hear that you are dissatisfied with your inserts. We understand the tenant of your property believes the noise might be coming through the walls. Our Indow representatives do take into consideration many contributing factors to unwanted noise when verifying compatibility between windows and Indow inserts. It sounds like yours might be a multi-step solution to reducing noise. We are happy and ready to help you to this end where your windows and Indow inserts are concerned. We will be reaching out to you soon to discuss this further.

Posted 5 years ago

“The Indows were recommended by "The Old House Guy". They have made a huge difference in the comfort of our home.”

Helpful Report

(Self-Measure) - Posted 5 years ago

“I like the fit and finish of the inserts We have not had any cold weather yet but I expect they will eliminate any draft when we do get them”

Helpful Report

(Self-Measure) - Posted 5 years ago

“They work great. Definitely feels warmer and way quieter. One bummer: I didn’t know I needed to drill in to secure them. Wish I knew that before ordering.”

Helpful Report

(Self-Measure) - Posted 5 years ago

“They look beautiful in my 100 yr old windows! Perfect fit- nice and tight.”

Helpful Report

(Self-Measure) - Posted 5 years ago

“So far so good. I am slowly refinishing windows before the install, but the ones completed seem to work well. They are an extremely tight fit (probably by design) and take a good bit of finessing to ensure that the corners conform properly. I do wish Indow offered off-white as a color option--the white is okay but doesn't match off-white trim very well.”

Helpful Report

(Self-Measure) - Posted 5 years ago

“Essentially no reduction of sound. The Indows were very expensive. I used a decibel meter and there was hardly a change. They fit fine but do not work.”

Helpful Report

(Self-Measure) - Posted 5 years ago

Hi, Spencer. Thank you for your feedback. We would love to learn more about the testing that you did and understand the tools and process. We have found that when customers try to use cell phone applications at typical interior volumes the microphones are not calibrated and can have misleading results. They also pick up all sound in the room, not just noise through the window. At the end of the day, however, regardless of metered results, we want all of our customers to achieve quiet and would like to help understand if there are things we can do to help improve the performance of our inserts, or if we can help identify other areas where sound may be coming into the room. While there are definitely some sounds that we reduce better than others (mid and high frequencies vs. low frequencies), we have also found that in some cases we are one piece of a noise reduction strategy needed to maximize the results. We will be following up to get more information and see how we may be able to help.

Posted 5 years ago

“I have installed three out of six inserts. I am completing some painting and cleaning before installing the others. So far my experience is very positive. After having a little trouble with the first installation (the corners scrunched up), I put soapy water on the contact surfaces for the other two. This helped quite a bit.”

Helpful Report

(Self-Measure) - Posted 5 years ago

“The window inserts block a lot of noise. I live right next to a busy road and these have really helped my sleep quality. The energy efficiency is just an added bonus.”

Helpful Report

Posted 5 years ago

“They didn’t seem to be measured correctly. They seem to be jammed in the skyline opening. I hope they hold up to the test of time.”

Helpful Report

(Dealer) - Posted 5 years ago

“Every aspect was great”

Helpful Report

(Self-Measure) - Posted 5 years ago

“They do the job for an affordable price, though ultimately I find using window inserts aren't an ideal solution for upgrading my windows. It can be quite difficult to take down, and can make my room very hot & stuffy with poor air circulation. The other downside is the insert taking a couple of weeks to be made & shipped wasn't ideal as well. in the future I think I'd much rather get new windows for better air & temperature circulation”

Helpful Report

(Self-Measure) - Posted 5 years ago

“They were easy to install. Have made a noticable difference in the space.”

Helpful Report

(Self-Measure) - Posted 5 years ago

“Tha bedroom is much warmer and a lot less noise!!!”

Helpful Report

(Self-Measure) - Posted 5 years ago

“The product itself is fine. They are pretty flimsy but keep out the draft. I’m not sure why the corners of the indows need to be deliberately damaged in order to fit in place. It seems like bad design and the first area where the inserts might begin to break or show wear and tear. Salesman Jeffery and fit specialist Daniel were evasive, aloof, and uppity. We had an issue with a window that we ultimately had to cancel an insert for and after multiple emails to both Jeffery and Daniel, to which they never responded, we had to call them multiple times to get our order fulfilled. They also claimed we hadn’t returned the Indow Fit Kit, which we had promptly after receiving it. I’d like to purchase more Indows for my home but I wouldn’t want to deal with these two Individuals again. That being said, our Indows were shipped in a very high quality crate and arrived undamaged.”

Helpful Report

(Self-Measure) - Posted 5 years ago

Hello. Thank you very much for taking the time to provide feedback on our service and products. We are happy to hear your inserts are eliminating draft into your home. We are sorry to hear you did not enjoy your experience on the service side of the order process. Our Sales Manager has been notified of this issue and would like to speak with you about your experience so we can address any shortcomings quickly and effectively, and make sure we provide you with quality service for your future orders of Indow inserts.

Posted 5 years ago

“I❤️my INDOW windows! I got them to block out neighbors/neighborhood noise! They work fantastic! It turns out that they block weather drafts of heat and cold as well-another bonus! I bought them for my daughter for her kids so they can sleep as well as for my 88yr old mother, hearing neighbors wheel out their garage cans at crazy hours (late pm & very early am). This certainly was an inexpensive way to fix these issues as opposed to replacing entire windows. Great product & great customer service thru the entire process. Ty all so much 😊”

Helpful Report

(Self-Measure) - Posted 5 years ago

“The inserts really block the sound out! Excellent product and fantastic customer service. Highly recommend!”

Helpful Report

(Self-Measure) - Posted 5 years ago

“I am so excited about my indows!! When I moved in my house had a couple windows with aluminum inserts. So I bought indows for the remainder of the windows I anticipated keeping. From the pictures I think you can see that my indows are doing a great job!!! The aluminum ones allow water vapor to condensate on the window panes because warm air travels through the cracks in the corners. While the window without anything is entirely covered with frost. I love my indows!!”

Indow 5 star review on 3rd December 2019

Helpful Report

(Self-Measure) - Posted 5 years ago

“These are indescribably excellent as they keep my apartment warmer than I could imagine, they block out noise, and, because they are so clear, I do no know they are inserts.”

Helpful Report

(Dealer) - Posted 5 years ago

Indow is rated 4.5 based on 1,518 reviews