Indow Reviews

Name: Indow
Address: 6427 NE 59th Pl, Portland, Oregon
Rating: 4.49

4.5 Rating 1,496 Reviews

87 %

of reviewers recommend Indow

4.5

Based on 1,496 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is very unlike most any other company you will deal with in today's world. From the very first contact right down to the installation and preservation instructions they are friendly, competent and follow through on what they say they will do. The measuring kit and instructions are exact and very clear. The product is high quality and comes package better than most anything I have had delivered. I was the Purchasing Manager for the City of Bellingham a city of approximately 100,000 and dealt with hundreds of companies over my carrier and this type of performance happens once in a thousand.”

Helpful Report

Posted 4 years ago

Hi, Scott. Thank you for taking the time to share your feedback with us. We are so happy to hear that you had a great experience working the Indow team and are getting great use out of your Indow inserts! We appreciate your recognizing Indow's dedication to great customer service and quality products.

Posted 4 years ago

“With the indow windows, we now have a better sleep. And they do blend in the existing windows. Love them.”

Helpful Report

(Self-Measure) - Posted 4 years ago

Hi Yiqun, thank you for the review. We are excited to hear you are enjoying your Indow inserts. The noise reduction of our acoustic grade inserts really does make a big difference, and the tubing blends in easily with most window frames. We are so pleased to hear you are enjoying a better night's sleep. Thank you for choosing Indow to provide better comfort and quiet to your home.

Posted 4 years ago

“These inserts might work well as single panels but I do not recommend them with the use of mullions. Mine were exceptionally hard to get in due to having to place the panel over the lip of the mullion. Apparently, this condition was not factored into the construction of my inserts Also, if you want to have fresh air in your home on a regular basis do not use these inserts. Taking them in and out on a daily basis is a hassle. Unless you are willing to do your work twice to convince them that panels do not fit you will not receive a refund. Apparently they don’t have confidence in their laser measuring device or your ability To use such.”

Helpful Report

Posted 4 years ago

Hi Mary, we are aware of your concerns through your conversations with our team. As each of our inserts is backed by our Snug Fit guarantee, we work with each customer to ensure our inserts have the best possible fit. On the rare occasion that we have a fit issue we want to be sure that we diagnose the root cause. This may be manufacturer error, measurement error, or installation procedure to name a few. Regardless of the reason, we want to make sure that we help you get the best fitting inserts. This does require some cooperation between us to confirm the issues and dimensions in question. Our team has provided a few ways that we can achieve this, and we stand ready and willing to work with you through this process. We can offer telephone or video call support as well. Thank you and we look forward to resolving your concerns.

Posted 4 years ago

“The inserts have worked as indented. I know this because I have had problems with condensation at the point where the two sashes meet which equates to cold infiltration and heat loss. Upon installation the condensation stopped so I need no more proof than that. Thank You, Mark Odell.”

Helpful Report

(Self-Measure) - Posted 4 years ago

Hi Mark, thank you for the wonderful review! We are excited to hear you are enjoying your inserts, and that they are doing a great job reducing condensation in your window. Condensation can be a tricky problem to solve, and we're happy your inserts are working well for you. Thank you for choosing Indow to provide comfort and quiet to your home.

Posted 4 years ago

“For a person with age related decrease eyesight the measuring process was a challenged even with the laser tool. But, I'm actually quite surprise on how well the indow inserts fit and decreased the sound transmission. High frequency is markedly decreased and low rumble of trucks is attenuated as well.”

Helpful Report

(Self-Measure) - Posted 4 years ago

Hi, Michael. Thank you for taking the time to share this feedback with us! We understand that we sometimes ask much of our self-measure customers, so we greatly appreciate your decision to continue working with us to have your Indow inserts created. And we are thrilled to hear that you found it to be a worthwhile cause since you are observing a great decrease in unwanted noise!

Posted 4 years ago

“I love these window inserts, they work very well. I bought 2 for one room to try them out first. I parked my car outside those windows before I put the inserts in and set off the alarm for 20 seconds and recorded it with my cell phone, then I repeated the process after installing the inserts and there was at least a 50% reduction in noise. I then bought more to cover all my windows. I am very pleased with the results.”

Helpful Report

(Self-Measure) - Posted 4 years ago

Hi, Carlos. Thank you for sharing this feedback with us. We love that you put our Indow inserts to the test and that you were pleased with the results! If you have a video demonstrating the noise reduction after installing your inserts, we would love to see it! You can reach us at (503) 284-2260, or write us at comfort@indowwindows.com.

Posted 4 years ago

“The inserts do reduce some noise but ear plugs have still been necessary for sleeping through the train noise that we hear at our house.”

Helpful Report

(Self-Measure) - Posted 4 years ago

“Worth every penny! Best thing I ever did! I live on a very busy street. I couldn't stand the noise any more. I bought new windows twice which did nothing. I contacted indow and bought their acoustic windows. I can finally sleep again, 90% better. If this didn't work, I would have to move. Thanks indow!”

Helpful Report

Posted 4 years ago

Hi Natalie, thank you for your wonderful review! We are excited to hear you are enjoying your inserts. The noise reduction really does make a positive difference, and we are happy to hear you are sleeping better as a result. Thank you for choosing Indow to provide comfort and quiet to your home.

Posted 4 years ago

“I bought these to help with the road and air traffic. I thought I would get a better result on the car traffic, but I can still hear the cars (this is a 2 lane street with no speed bumps and cars tend to speed). I knew I would hear the airplanes still so I am okay as it has helped a little bit. I think your prices were way too high for the product received and would not recommend your services to my neighbors. You are in between the Poor and acceptable rating. Thank you Terri”

Helpful Report

(Self-Measure) - Posted 4 years ago

Hi, Terri. Thank you for taking the time to share about your experience with your inserts. Feedback from customers helps us to continuously improve our products and service. We are sorry to hear that you are disappointed with the level of noise reduction provided by your inserts. Your Fit Specialist has been notified and will be in touch soon to discuss ways to address your noise issues.

Posted 4 years ago

“Haven’t been received yet! Order was contracted in December!”

Helpful Report

(Dealer) - Posted 4 years ago

“Great customer service!”

Helpful Report

(Self-Measure) - Posted 4 years ago

Hi Samantha, thank you for your review. We are excited to hear you enjoyed our service! We will definitely pass this along to our customer service team. Thank you for choosing Indow to provide comfort and quiet to your home.

Posted 4 years ago

“Inserts worked better than expected. Two are being replaced due to shipping damage”

Helpful Report

(Self-Measure) - Posted 4 years ago

Hi, John. Thank you for sharing your feedback on your Indow inserts. We are happy to hear that your inserts are proving even better than anticipated! Thank you for your patience as we replace your damaged inserts right away.

Posted 4 years ago

“They work, this is noticed when we smoke up the kitchen cooking and it takes a long time to clear the place out from lack of airflow. I think the price is still a barrier as the electric have not fallen very drastically. It is a good product and would work for certain people not all.”

Helpful Report

(Dealer) - Posted 4 years ago

Hi Keith, thank you for your review. We are happy to hear you are enjoying your inserts. We appreciate your feedback and thank you for choosing Indow to provide comfort and quiet to your home.

Posted 4 years ago

“Hello Sam, Thank you for your genius (and persistence) in inventing and perfecting the Indow window inserts. We had one made for a small but very troublesome window. The difference is magical (I know it is a lot of math, science and design on your part)!!! We are so thrilled with the difference it has made in blocking cold air and frost forming on the inside of the window! Bonus: The window is right where I pass by it several times a day. The Indow is so unobtrusive that I don't notice it. It was measured and installed by Darrin at Big Red Builders. He was careful in measuring, installing and explaining step by step how to take care of the Indow. I would highly recommend him and your company. My only suggestion (not a complaint) is that you coordinate your records so that you know when a prospective client has actually ordered Indows. Weeks after I had ordered I received a follow up email from Indow asking if I was still interested in ordering. ?? I would think your records would have reflected that, and it would have been known by your marketing staff. Awesome invention for window owners and our environment!! Thank you, Sam and all who work with you.”

Helpful Report

(Dealer) - Posted 4 years ago

Hi Jeanne, thank you for your review. We are ecstatic to hear you are loving your Indow insert! The effects on drafts and condensation can be a dramatic improvement. We will definitely pass your review along to Darrin at Big Red Builders, and we appreciate your feedback on our communications process. We're always looking for ways to improve our customer service and communications at Indow. Again, we appreciate your wonderful review and thank you for choosing Indow to provide comfort and quiet to your home.

Posted 4 years ago

“I bought the acoustic grade inserts and they are a waste of money.”

Helpful Report

Posted 4 years ago

Hi, Santino. We are very sorry to hear about your experience. We tried to reach out to you immediately upon seeing your review, but the call was abruptly disconnected. We tried calling back several times without success and your mailbox appears to be full. We would appreciate the opportunity to work with you to see if we can help improve performance of your inserts. Please give us a call at (503) 284-2260.

Posted 4 years ago

“First window was about a quarter inch off. Sound proofing was affected as a result. Customer service reached out to me and is replacing the window. Couldn’t be happier with their proactive service and dedication to getting things right.”

Helpful Report

Posted 4 years ago

Hi Neeko, thank you for the review. As our inserts are custom fit to each customer's windows it is important to us that they are a snug fit every time. Thank you for choosing Indow to provide comfort and quiet to your home.

Posted 4 years ago

“We are extremely disappointed there is no difference in the noise level!!! I definitely think there's an issue here. There appears to be no acoustic in these windows. I need to resolve this complaint.Charlie Belinski.”

Helpful Report

(Self-Measure) - Posted 4 years ago

Hi, Charlie and Louise. Thank you for taking the time to reach out to us. We take all feedback seriously in order to improve our products and service. We will be reaching out to you soon to discuss this issue and work to address it as quickly and effectively as possible.

Posted 4 years ago

“Easy enough to install. I felt the difference in both noise and temperature as soon as I installed the first Indow. The street noise was reduced, and the cool temp that I felt through the window was gone. I am now able to add 2 hours to my night's sleep by using the acoustic grade Indow for noise reduction of the busy boulevard behind my house.”

Helpful Report

(Self-Measure) - Posted 4 years ago

Hi, Denise. Thank you for sharing your feedback with us! We are very happy to hear you are getting such great results from your Acoustic Grade Indow inserts! We believe in our products and their ability to improve quality in life, in part, by helping you get a better night's sleep.

Posted 4 years ago

“The windows did exactly as advertised and also look great.”

Helpful Report

(Self-Measure) - Posted 4 years ago

Hello. Thank you for your feedback on your Indow inserts. We are very happy to hear that you are enjoying yours. Thank you for the chance to bring quiet and comfort to your space!

Posted 4 years ago

“Love them,they answered my problems,GREAT product”

Helpful Report

(Self-Measure) - Posted 4 years ago

Hi, Harold. Thank you for taking the time to share your feedback with us. We are thrilled to hear that you are getting such great use out of your Indow inserts!

Posted 4 years ago

Indow is rated 4.5 based on 1,496 reviews