Indow Reviews

Name: Indow
Address: 6427 NE 59th Pl, Portland, Oregon
Rating: 4.49

4.5 Rating 1,496 Reviews

87 %

of reviewers recommend Indow

4.5

Based on 1,496 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The windows are exactly what I wanted and the quality I expected. The measuring, ordering, delivery and installation process went smoothly. Though assistance was simply a phone call away, I did not need anything beyond the YouTube video links provided along the way. We are very satisfied with our Indow window inserts.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Thomas, Thanks for the review. We are so happy that the inserts have worked out for your and that the ordering, delivery, and installation went as smoothly as it is designed to go. Although you may not have needed to reach out to us during this proces, we are always here to answer questionsa and provide support if neeeded.

Posted 2 years ago

“The reason I'm not completely satisfied is because the demo video for soundproofing WAY over-promised on how effective it was. It was unrealistic of me to expect so much. Maybe it stops ordinary noise but I bought it to try and stop a barking dog, but it's no match for a barking dog. It did cut the barking by maybe half though, so it's something. It's probably helping with insulation too. Easy to setup. It did take 3 months to arrive though. Supply chain issues. The packaging is a LOT to dispose of and required the help of a friend. Had to bribe the delivery guy to help me carry it to my condo.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Joseph, Thanks for the review and the specific feedback. Of course, we do not intend to mislead anyone with our information/videos. We will certainly take another look to see if there is a more succinct and effective way to demonstrate the sound performance qualities. You are correct that sometimes sounds need additional soundproofing techniques to reduce specific frequencies or sounds. We are happy to hear it has reduced the barking by half. This is within the 50-70% estimates derived from the independent tests. We can also assure you that the inserts do provide good energy savings returns as well. While we are now beginning to see some positive signs, pandemic-related supply chain issues do conitnue to linger and we recognize the impact that has. We are working every day to assess and improve lead times in any way that we can. We also acknowledge that the packaging is considerable. While this protection is necessary for freight environments, we are continually looking for lighter, more effective ways to package and deliver our inserts. We appreciate the effort on our part to accomdoate the shipment. Thanks again for taking the time to provide a review.

Posted 2 years ago

“Extremely professional process. Insert fit perfectly.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Mark, Thanks for the review. That is what we are aiming for: professional service and a perfect fit.

Posted 2 years ago

“We are very happy with the inserts in our master bedroom. They have decreased freeway noise by at least 50%. We notice more noise coming in through the door than the from the windows. They were a tight fit and hard to install due to their size, but the online videos helped.”

Helpful Report

(Self-Measure) - Posted 2 years ago

David, Thanks so much for the review. We are happy to hear our inserts were able to bring some quiet into your home. We appreciate the effort in the install. While a tight fit helps to ensure the best performance, we understand it takes a bit of extra consideration when installing the larger windows. We are gald the online videos were useful in the process. Thanks again for the feedback.

Posted 2 years ago

“I was so hopeful that these inserts would make a difference with the traffic noise on our street coming through the windows but unfortunately I cannot tell much difference at all.”

Helpful Report

Posted 2 years ago

Thanks for the feedback. We are sorry to hear that you are not experiencing the noiose reduction that you had hoped for. From our records, it looks as though our fit specialist had previous conversations about the many variables involved in mitigating low frequencies. All sound situations are unique and sometimes require additional soundproofing techniques to help reduce sound (especially the low frequencies discussed) entering through areas other than the windows. That said, we would love the opportunity to troubleshoot the fit of your inserts to ensure your are getting maximum performance from your inserts.

Posted 2 years ago

“Indow was great to work with. Most of my questions I was able to self serve, and anything they didn't already have available they were very quick with thoughtful responses. Lead time was pretty close to what they quoted. The last mile delivery company in my area wasn't the greatest, but Indow followed up and followed through until the inserts arrived. Would 100% work with them again.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Nick, Thanks so much for the review. We are happy to hear that you are satisfied with the inserts and the service you received. We especially appreciate your patience helping to navigate the staffing and communications issues occuring now in the shipping industry. While we are stepping in proactively to solve delivery issues, we understand the impact that it has on our customers. We appreciate you noting our service in this regard. Let us know about future orders. We share your sentiment and, of course, would 100% work with you again as well.

Posted 2 years ago

“I live next to a very busy road and we have a lot of large construction trucks and other deafening vehicles frequently driving past. The traffic noise got so bad that it would sometimes drown out low noises inside the house, like quiet music or soft white noise. I purchased Indow's acoustic inserts knowing they would not block out all of this noise, especially since I only have about an inch of space between the windows and the inserts. But they still block out a lot of the regular traffic noise and dampen the rest to a point where my brain can tune it out. The inserts were easy to install and are not noticeable. And although there was a long wait for production and delivery, Indow has exceptional customer service, and they really went above and beyond to communicate with me and to ensure the inserts got delivered when I had trouble with the freight company.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Thank you so much for taking the time to give us a review. We are happy to hear that our acoustic grade inserts have made such a difference in your home. Your review highlights some important factors and variables about sound reduction. We especially appreciate you speaking to the space between the inserts and the windows. This is one of the three main factors our fit specialists discuss when helping customers decide on a sound redcution solution. We also appreciate your mention fo the ease of installation, the non-intrusive aesthetic, and the quality service. These are all points of pride for us and is great to hear them recognized. Although we are seeing a gradual decrease in lead times, we understand that the lingering pandemic-related delays have a great impact on our customers. We are working hard to minimize this impact, including stepping in to fill gaps when needed (like the extended assistance you mention with the freight company). We truly appreciate the feedback and engagement. Thanks again.

Posted 2 years ago

“service and product were excellent”

Helpful Report

(Self-Measure) - Posted 2 years ago

Lorraine, Thanks for the review. We take pride in both aspects and certainly appreciate the recognition of our efforts.

Posted 2 years ago

“It was helpful in muting the noise. Thank you for your help. Seth Morgan”

Helpful Report

(Self-Measure) - Posted 2 years ago

No problem, Seth. It is amazing what a difference a little quiet can make.

Posted 2 years ago

“I'm impressed with the fit. The lazer measurement system was easy and apparently accurate.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Harvey, Thanks for the review and thanks for the picture. It is always great to see the inserst in place in our customers' homes and offices. Thanks also for noting the ease of the measurement process and the guaranteed snug fit. We truly appreciate the feedback. Thanks again.

Posted 2 years ago

“Not the sound reduction I had hoped for from traffic. YOU should have a traffic noise video demonstrating how traffic noise would be reduced…that’s what I really needed…decibels are pretty pointless when you’re talking about noise. A sound demonstration would be more effective. Indows are quite pricey and your “no return policy “ screams buyer beware.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Thanks for the feedback. We are sorry to hear that you are not experiencing the traffic noise reduction you were expecting. While we have a SnugFit gurantee ensuring proper fit and a limited lifetime warranty covering manufacturing integrity, the many variables of each sound situation prevent us from offering a guarantee on sound reduction performance. Sound can enter through areas other than the window openings and construction materials in the walls, ceilings, etc. can necessitate the use of additional soundproofing methods in conjunction with our inserts. For this reason, our fit specialists work with customer pre-order to discuss the variablity of sound situations and are honest and transparent about the variability of sound performance. We truly value your engagement with us here. You valuable feedback provides us with the necessary information to continue in our mission of constant improvement. Thanks.

Posted 2 years ago

“Bought 8 inserts that were to cut down on my road noise. I live about 80 feet from a 4 lane road. One thing I didn't like about the company was after me telling them I would not be able to meet the driver due to the road traffic and me being a senior who has had 4 left knee surgeries the driver was never told about the road and my condition. The driver was nice enough to meet me at a Kohls's parking lot and he and my buddy got the inserts in our pickup. The wait for them to be finished was almost 3 months. The noise is reduced by about 65%. Still hear motorcycles and trucks with loud mufflers like before. After paying $2600 one would wish for more.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Glenn, Thank yu for reaching out. While we are happy to her that the sound is being reduced within the 50-70% demonstrated in our independent tests, we share your concern about the devliery complications. The current strained state of shipping has left many gaps in communication. We have worked hard to fill in these gaps and provide solutions for our customers. Our customer serrvice department actively worked with you and the shipping company on this devliery. We understand that the result required additional arrangements by you and the shipper to make it work. We appreciate the necessary efforts, but undertsand that it was not exactly as expected. We will continue to work to improve all aspects fo our business, inlcuding providing more flexible shipping options. We appreicate your engagement with us. It provides valuable feedback for us to address such concerns. Thanks again.

Posted 2 years ago

“I don't notice much of a reduction in sound - just a little, but not sure it justified the price. The room is warmer though, that's helpful. The liner on the inserts ripped putting it in according to the directions. That was disappointing.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Chandra, We are sorry to hear that you are not experiencing the reduction in sound that your were expecting. All sound environments are unique and sometimes additional soundproofing methods are necessary in conjuction with our inserts. Thank you for pointing out the insulating properties the inserts provide. As to the rip you mentioned, we are happy to connect you with our case coordinator to assess and troubleshoot the situation. They will also be available to assist you to ensure your inserts are fit porperly and that you are maximizing the sound reduction properties. Thanks for engaging with us.

Posted 2 years ago

“Very bad experience. There was no noise reduction whatsoever and the company says performance cant not be guaranteed. Stay away.”

Helpful Report

Posted 2 years ago

Thanks for engaging with us. We are sorry to hear that you are not experiencing the sound reduction that you expected. In our follow-up with you regarding this issue, it was explained that because each home and office provides a unique sound situation, sound reduction performance can vary. The construction materials in walls, etc. can allow sound to get in through more than just the window openings. Although our inserts have been independently tested to show their performance at reducing sound, depending on the environment, other soundproofing methods may be necessary due to the other variables in the home or office. We offer a SnugFit guarantee to ensure proper fit and a limited lifetime guarantee for manufacturing integrity. Due to the many variables in each unique sound environment, we cannot offer a specific guarantee on sound reduction performance. For this reason, our fit specialists work with customers before the sale to help the customer understand the variability of each sound environment. We are indeed sorry that our inserts were not the complete soundproofing solution you were hoping for. We certainly suggest employing other soundproofing techniques to work in conjunction with our inserts to help bring quiet into your home. We are happy to continue working with you on your situation to ensure the performance of your inserts is being maximized.

Posted 2 years ago

“Great quality and fit. White is slightly off white and does not match bright white trim perfectly.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Thanks for the review. Thanks especially for noting the craftsmanship and fit of the inserts. We appreciate it.

Posted 2 years ago

“Overall, I think the inserts are an innovative idea to improve insulation in the house. However, I was expecting them to be thicker than what I received. The samples in the measurement kit is thicker than the actual insert.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Gordon, Thanks for the review. We are surprised to hear that you believe the insert thickness does not match the samples sent with the measurement kit. The samples are indeed made from the same material used in the production of the inserts. We, of course, have no intention of providing anyone with any inaccurate information regarding our products at any time. Your order was placed for the standard grade inserts at nominally 1/8" thickness. Perhaps you are remembering the thickness of the acoustic grade (thicker) samples included in the swatch deck? We, of course, are happy to discuss this and any other issue with you. Thanks again for the feedback.

Posted 2 years ago

“We received our Indow Window inserts and got them installed with no issues, installation was a breeze. We immediately noticed a difference in our home temperature and are so happy our purchase. We were very happy with the customer service especially guiding us through the process during our project allowing us to purchase half our windows first and then the other half at a later date. The inserts are very easy to pop in and remove, we noticed right away that no air was coming in and the touch to the windows is not very cold like it is on glass windows. We are very happy with the product service and delivery.”

Helpful Report

Posted 2 years ago

Thanks for taking the time to give such a thoughtful review. We appreciate you mentioning the service component. We pride ourselves on the customer-focused service we provide from first contact, through delivery and installation, and beyond. We also appreciate you mentioning the ease of installation and removal. This, of course, is a key element of our unique design. Thanks for your business and for providing such useful feedback.

Posted 2 years ago

“The Indow inserts have helped keep the cold air off the floor of the sunroom. The windows go to the floor and we had always struggled with the floor being cold.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Cheryl, Thanks for the review and for sharing the picture. It is truly amazing what a little comfort can do for a living space. We are happy that our inserts were able to help you solve the cold floors in your sunroom.

Posted 2 years ago

“Excellent product. Thoroughness of packing for transport was impressive.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Thanks for the review. We do take pride in our packing. Because of this, the inserts can arrive unscathed and ready to perform in the home. Thanks for your business and the feedback.

Posted 2 years ago

“These are very well-built products, do a great job blocking noise. I was hesitant because of the price, but their quality is obvious, from their weight to the sturdy feel of all the parts.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Tom, Thanks for the review. We especially appreciate you mentioning the craftsmanship of the inserts. They are indeed designed to be with you and your home for many, many years. Thanks again for your business and for taking the time to provide feeedback.

Posted 2 years ago

Indow is rated 4.5 based on 1,496 reviews