Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

Company Reviews

Metrics

Info

About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very swift service with no hidden costs. Rachel Smith also took the trouble to email me to confirm delivery and signature. Will use interparcel for the return postage”

Helpful Report

Posted 8 years ago

“With One exception a couple of weeks ago, when the pick up guy twice went to No 11 instead of No.111, I have always had excellent service from Interparcel, yesterday at about 6.00pm I asked for a fairly complicated quote and the quote was supplied by Nicole Rowland by the time I checked my email at around 9.30 this morning”

Helpful Report

Posted 8 years ago

“As a regular user of Interparcel we can highly recommend them, the staff are always very helpful and efficient and a special thank you to Stacey for her assistance with a recent change of collection/delivery details.”

Helpful Report

Posted 8 years ago

“INTERPARCEL IS GOOD BUT THIS IS ABOUT PARCELFORCE!!!!! This is gonna be another waist of 5 minutes of my time but listen to this story! 3 parcel has been booked for next day collection anyone turned up?of course not...re-booked for next day.Geezer turns up then refused collection sayin if we are not taking them out to his van he will not take them.(parcels are inside an off licence shop) re-booked again for next day with a huge complain ...parcels are still here what a joke ey??? Promised myself a few times never again but still the cheapest service so i did it. Rather pay a little more to UPS from now they never missed a bit(so far).”

Helpful Report

Posted 8 years ago

Hi Norbert, thank you for your review, I would first of all like to apologise on behalf of ParcelForce, I can see see on the orders that we are currently investigating why the driver would not take the parcels to the van for you as he should have done so. This does reflect badly on Interparcel and we will do all we can to get this resolved for you. Hopefully we can provide the customer service to enable you to change your review to a higher star. Should you have any further queries, feel free to contact us on reviewus@interparcel.com and we will respond as quickly as possible.

Posted 8 years ago

“Amazing service 5++++++++++++++ Treatment FROM Rachael Smith”

Helpful Report

Posted 8 years ago

“Beware they use DPD. Although Interparcel have decent customer service, unfortunately they use DPD as their international courier company. DPD are the worst courier company I have had the displeasure of being served by. They cancel collections, they lie about arriving for collections (I have caught them out twice regarding this and had them reported), they leave parcels out in the rain regardless of instructions and they offer zero compensation.”

Helpful Report

Posted 8 years ago

Hi Devin, I am sorry to hear that you have had a problem with this service. A complaint has been raised regarding non collection and it has been re booked for tomorrow for you. If you are not happy with this service we offer a range of international services which are listed when you get your quotes.

Posted 8 years ago

“The service provided by both the company and especially by Charlie Stocker was very professional. I was impressed by the updates regarding my dispatched item. Charlie Stocker went above and beyond. Thank you and keep it up Good day and God bless Naeem Mirza”

Helpful Report

Posted 8 years ago

“Interparcel is a company in terminal decline I have used Interparcel for a few years now, and until a couple of months ago was very happy with the service they offered. Then recently I booked a collection on a Friday for a document to go to Spain. I chose Fed Ex as they were reasonably priced and a known company. Friday no-one arrived to collect, I contacted Interparcel who said they would re-schedule for Monday. Saturday morning Fed Ex arrived to collect the document. Then they called again on Monday to collect a document they had already collected. This time I didn't choose Fed Ex (sorry Fed Ex) as I thought they were not reliable. I booked a collection for the following Monday. My mother waited in all day - nothing. So I contacted Interparcel. They apologised and arranged another collection for Wednesday. Again my mother waited in all day – nothing. So again I contacted them, and again they apologised, and told me they had arranged ANOTHER collection for Friday. As my mother is going into hospital on Friday I told them to cancel and refund my money – which they have done. Forget the two wasted days, but why didn't the courier collect on Tuesday or Thursday, or perhaps Interparcel forgot to book the collection at all. If you want a reliable service DO NOT USE Interparcel!”

Helpful Report

Posted 8 years ago

Hi Pam Bates, Thank you for your review. I am very sorry you experienced failed collections with Hermes. Unfortunately the driver had technical fault with the handheld device, I can confirm this matter has been addressed to ensure this does not happen again in the future. Once again I am very sorry for the problems on this occasion and for any and all inconvenience caused.

Posted 8 years ago

“Shocking service. The tracking service showed my parcel had been delivered which it hadn't been. So I rang customer services and enquired about it they said they will me ring back but they didn't. So I called three hours later and was informed my parcel had been delivered to the wrong address and would be rectified that same day. Never heard anything from them since..........................................................................”

Helpful Report

Posted 8 years ago

Hi Sean, Thank you for your review. I am very sorry to hear your item been delivered incorrectly. Please can you email your order number to reviewus@interparcel.com and we will look into this for you.

Posted 8 years ago

“I had to reschedule my collection date as i was out and i had Becky Blythe help me out. she was prompt and really helpful. thank you team Bibek”

Helpful Report

Posted 8 years ago

“Worse company I have ever used will be taking to trading standards”

Helpful Report

Posted 8 years ago

HI Jamie, Thank you for your review. I am sorry that your order is in dispute. Unfortunately the carrier has charged us due to the dimensions being different to the ones booked. Due to this we have passed the charged to you. I can only apologise for the frustration that this order has caused.

Posted 8 years ago

“Very easy to book your parcels and you are given price range and time of collection and delivery. I am very pleased with the service provided by Interparcel.”

Helpful Report

Posted 8 years ago

“I have had excellent service and communication from Tasha. She was very good in resolving the problem that I had made. Your booking form won`t allow a forward slash / but so many address`s use this these days especially if it is a house converted into flats /apartments. I always write the slash in but on this occasion I didn`t and that`s when the problem began. Example:- 12/185 became No 12185 Full marks to Tasha for her help.”

Helpful Report

Posted 8 years ago

“Interparcel is a very convenient and easy to use Courier Broker, being able to use PayPal is ingenious and allows me to keep track far easier than regular couriers. Prices are good too. I have to say that the Customer Service is second to none. Charlie Stocker on a recent failed collection from us was very helpful and rebooked the collection with no hassle and even better no extra charge!! Fantastic Service for over 5 years of using Interparcel. Very happy! Thanks very much!”

Helpful Report

Posted 8 years ago

“Text confirming delivery was received a day late. Otherwise a good service”

Helpful Report

Posted 8 years ago

“Used many times always first class service the best courier by a mile”

Helpful Report

Posted 8 years ago

“We sent a parcel to Sweden which had a delivery problem due to a miss spelling of the address. Thank you for assisting us in getting it there in particular to Stacey Mackay who was very helpful.”

Helpful Report

Posted 8 years ago

“You smashed my package which was bad enough, but having taken out "enhanced" transit cover as a precaution, I fail to understand why you will not compensate me for the damage that was caused whilst it was in your care. The Consumer Rights Act says clearly that you must use "reasonable care and skill" ... unbelievably you say that you did and that it's my fault because not enough cardboard was used. The rack flightcase that you smashed is of the type routinely used by field technicians to protect kit over prolonged periods ... the truth is that may package was dropped from a height, the only way such damage could have been caused .... "Reasonable care and skill" is what the Consumer Rights Act 2015 says, no mention of cardboard. P.S. how many parcels do you accept into your system that aren't entombed in multiple layers of cardboard?? The"enhanced" cover is just a scam for you to charge more for your extremely shoddy service ..”

Helpful Report

Posted 8 years ago

Hi Mike, Thanks for your review. Checking the order, I can see the claim was refused as the item itself was not damaged. The flight case that was damaged was what the goods were packaged in, as this was not boxed, we would not cover for damage to the flight case itself. Should you have any further queries, please contact us on reviewus@interparcel.com and we will respond as soon as we can.

Posted 8 years ago

“Always reliable and on time with very competitive prices. Would definitely recommend Interparcel.”

Helpful Report

Posted 8 years ago

“Driver has always been reliable, arrived on time to collect parcel and been polite and friendly. I understand that deliveries are made efficiently at the other end which is pleasing to know and I find the tracking system very useful.”

Helpful Report

Posted 8 years ago

Interparcel is rated 4.5 based on 9,913 reviews