Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“With Interparcel we can easily book our parcels and get qualified service through all shipment steps. Your consultant Sabrina Slade was helpful and informative. We will continue to use your services.”

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Posted 8 years ago

“I initially had problems tracking my package (due to an incorrect/changed delivery number) but Stacey Mckay went to a lot of trouble to trace the package and supply me with the correct delivery number. Her help was invaluable.”

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Posted 8 years ago

“Amazing chat service. Thanks Sabrina”

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Posted 8 years ago

“just been on to Sabrina on Interparcel Chat Help as there was a delay by TNT on a parcel to a client.. Sabrina was excellent and took the time to contact TNT straight away and resolve the issue.. 5***** service”

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Posted 8 years ago

“We were unaware that a Courier had not delivered an important "Return Parcel" to one of our Suppliers. Interparcel advised us of the Courier's failure and assisted in ensuring delivery the next morning. On a personal level, we offer many thanks to Stacey McKay of Interparcel for her assistance.”

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Posted 8 years ago

“Sabrina was an amazing help”

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Posted 8 years ago

“Hi Mary evens was very helpful No problem what so ever”

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Posted 8 years ago

“Ive used Interparcel hundreds of times for business collections and would highly recommend. The service is incredibly easy to use, the customer support are always prompt (last person who served me was Sabrina, lovely lady), and the couriers never fail to collect between the set hours I specify. Overall this is an excellent company who clearly display professionalism and reliability and as long as the service continues at this impeccably high level we will place a few hundred more collections without hesitation.”

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Posted 8 years ago

“Live chat option is extremely helpful with instant answers and help. My advisor was Sabrina, who done her very best to reassure me that my problem was being dealt with. Very reassuring and friendly.”

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Posted 8 years ago

“Once you have cause for complaint, interparcel start bouncing all your emails”

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Posted 8 years ago

Hi Karl, thanks for your feedback, I have located a few orders and all are using your email including a booking placed for todays date. From looking at this, we have not done anything to cause your emails to bounce. Could you provide more information about this to reviewus@interparcel.com so we can investigate the matter.

Posted 8 years ago

“Sabrina was very efficient and helpful and re-scheduled my pickup for the same day. Excellent service”

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Posted 8 years ago

“Used Interparcel before. My parcel hadn't arrived, so I contacted Stacey McKay who emailed me back fast dealing with my question. My parcel turned up an hour after I emailed. Will us again. 1 thing that needs sorting: I paid extra to receive a text message when parcel was collected, this never arrived.”

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Posted 8 years ago

“So far so good. Sabrina was very helpful to resolve the issue with your website's booking system going wrong and not allowing me to book the consignments for collection today, even though it said I could. Hopefully TNT will do their part and deliver the items without issue to our customers tomorrow.”

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Posted 8 years ago

“I recommend Interparcel all the time to people. I've never found another easier to use and well priced service. And the back up service is great. Today we booked a parcel which the chosen carrier reported they were unable to collect. Instead of leaving us in the lurch, customer service (thanks Stacey McKay) was on it within minutes, upgraded the service to ensure collection and sent new documents through. Can't get any better than that.”

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Posted 8 years ago

“Awesome communications from the Interparcel Team! I am currently waiting on a package and Sabrina was able to provide me with information and follow-up very quickly. Great service, even better customer service.”

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Posted 8 years ago

“Sabrina has been extremely helpful and quick with my request”

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Posted 8 years ago

“I've used Interparcel for several years now and always been very happy with the service, delivery, and price. I recently sent a parcel to Russia which needed to arrive by a certain date, unfortunately it suffered from some import problems and queries (not Interparcel's fault!). I contacted the Interparcel customer service email and found they were very helpful, the advisor Rachael Smith kept me updated on the progress and my parcel was delivered on time. Great to see they back-up their deliveries with good customer service.”

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Posted 8 years ago

“Spoke to Sabrina this morning for collection issues. She was really helpful and friendly.”

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Posted 8 years ago

“Rachael Smith Has been fantastic in dealing with my issue and I would highly recommend Interparcel to anyone. Quick, professional & and economic. Thank you.”

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Posted 8 years ago

“Rachel very efficient and good”

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Posted 8 years ago

Interparcel is rated 4.5 based on 9,913 reviews