Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

Company Reviews

Metrics

Info

About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very reliable and good value”

Helpful Report

Posted 3 years ago

“Cheap and fast delivery service”

Helpful Report

Posted 3 years ago

“Easy to use. Clear instructions. Great prices. Hard to beat! Will use all the time.”

Helpful Report

Posted 3 years ago

“Delivered my important parcel to the US safely, quickly and cost effectively. Thank you.”

Helpful Report

Posted 3 years ago

“I've been an Interparcel customer for many years and have sent hundreds of parcels all over the world, their customer service used to be second to none and any issues were dealt with without any fuss or arguing. However, over the last 18 months there has been a rapid decline in the service. Firstly I had something get damaged in transit, fortunately I had paid for adequate cover so everything will be fine, or so I thought. In spite of providing all the proof they asked for several times it was like trying to get blood out of a stone, even after they had agreed to my claim I had to email several times to chase my payment. Three months ago I sent a parcel to Germany via ParcelForce Euro priority, it was returned to me saying that nobody was at home to sign for it then to add insult to injury Interparcel sent me a bill for £14 to cover the return postage, refusing to listen to my explanation that it had been sent to a third party parcel reception company whose business it is to receive parcels so they're hardly going to turn one away! I eventually got fed up trying to reason with them and paid the invoice and sent the parcel again, this time to my clients address in Switzerland at a cost of £21, imagine my surpirse when 4 days later I found it in my porch devoid of any trace of address labels or customs invoices etc! A mystery which ParcelForce don't care about in the slightest. Last week, a customer wanted something in a hurry and paid £26.70 to have a very small package delivered to Israel via FedEx Priority, he should have received it last Friday so it seemed strange that the tracking showed it to be in Kiev! Further investigation revealed FedEx, by their own admission, had made a mistake at Customs and sent it to Kiev thus negating the extra price paid by my customer. I asked for compensation which they instantly refused saying "our services aren't guaranteed!", my argument that had it been due to unforeseen circumstances I would be agreeing with them but as it was entirely due to FedEx's incompetence their statement didn't really hold water. But more than any financial losses what really grieves me is the CS representative attitude towards customers. I fear it could bring the downfall of a once outstanding company.”

Helpful Report

Posted 3 years ago

“I booked tuffnells through interparcel, and the item is a week late. Neither interparcel or tuffnells could care less, and just repeat the lies on the tracking. They refuse to give a refund for the item or breach of contract, and as of Monday there will be a county court writ for loss/theft against them, as they booked the 'service'. Their customer 'service' is a joke, as is tuffnells who claim ‘road closure’ when they claim to be unable to take it out on delivery. I am surprised they are still in business as nothing they do or say is true.”

Helpful Report

Posted 3 years ago

“Worst parcel company in the world .... Please take my advice and stay away from these FRAUDSTERS. They sent me an email that my high value goods were delivered as booked which they NEVER DELIVERED. For over 6 weeks they kept telling me that they can't find my goods in their warehouses. After 6 weeks goods were declared LOST, when a claim was made they suddenly informed my the goods have now been found as they were just waiting for me to forget about these so that they can have them themselves. The WORST PART YET TO COME, they asked me to pay to return these to myself which they failed to deliver. I paid them, they did not even give me an option to discuss this over the phone as they only communicate via email. Still waiting to receive goods for over 10 days and their customer services can't provide an update. Their manager does not want to come over the phone.”

Helpful Report

Posted 3 years ago

“they did everything they promised and the price was good”

Helpful Report

Posted 3 years ago

“Easy to book online. Quick delivery to Germany. Highly recommended”

Helpful Report

Posted 3 years ago

“Collection was great delivery great parcel arrived perfect to USA will defiantly use in the future”

Helpful Report

Posted 3 years ago

“Customer service failed completely to help me, finally got a refund through PayPal. Not the service it should be or used to be.”

Helpful Report

Posted 3 years ago

“Great service. Used several times and always works well.”

Helpful Report

Posted 3 years ago

“Very good service.”

Helpful Report

Posted 3 years ago

“The whole process is so simple and professional. A choice of services and carriers (all totally reputable businesses) with the prices and services clearly outlined. Easy to complete paperwork. Full instructions about customs, etc. Pick-up time slot and tracking until delivery. Absolutely top notch”

Helpful Report

Posted 3 years ago

“Superb pick & delivery service. We will definitely be using them again. Highly recommend”

Helpful Report

Posted 3 years ago

“Interfarcel not interparcel. Firstly they don't collect your parcel as arranged, secondly they don't offer discounts for not collecting your parcel, thirdly they don't offer to upgrade your delivery despite it being still in your home after 10 days! STAY AWAY FROM THIS INCOMPETENT COMPANY”

Helpful Report

Posted 3 years ago

“I have not recieved my parcel which I ordered about a month ago from the UK. I contacted the 'HELP' service and they keep telling me that they are looking into it. Recently they posted FRAUDULENT tracking information claiming that I recieved it. I have attatched a screen shot for proof of false tracking information. I am located in Rhodes, Greece and now they claim they delivered it 4 days later to an address in Brooklands UK. This information was updated on September 12th! Confusing? I hope whoever posted this FRAUDULENT information is held responsible. I remain patient and await my delivery...if they haven't lost it!”

Helpful Report

Posted 3 years ago

“I am disgusted with the service that I received! I booked a pallet through your company which was not collected and I allowed over a month for this to be corrected and it wasnt so had to use another company who managed to do it first time and now I have been fighting another month for a refund!”

Helpful Report

Posted 3 years ago

“Easy system to use and to choose the service that is both suitable and good value for money.”

Helpful Report

Posted 3 years ago

“Very easy to use. I’ve sold a few guitars recently and all have been collected and delivered on time!”

Helpful Report

Posted 3 years ago

Interparcel is rated 4.5 based on 9,913 reviews