Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

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“Excellent service, immediate supply of documents, label print in store, its easy”

Helpful Report

Posted 1 year ago

“Given one star as there is no zero, this is by far the worst and most incompetent service I have ever received. After paying almost £100, my parcel from the 14th of December that was meant to be delivered to the recipient in the 19th still has not been delivered. The FedEx service has been asking the recipient to provide taxes by credit card, which the recipient does not have and instead advised her to commit fraud telling her to use my details. I have spent hours on the phone in the last 3 weeks only to be told by Interparcel that I should just wait even after expressing the importance of the parcel! they have done nothing to help. Fedex is asking the recipient to travel a 109 miles to collect a parcel I paid to be delivered to their door where the taxes should have been paid. The stress this has cause is not worth it, this is an expensive shipping service that should deliver better quality service. I doubt there is even any point raising a complaint as you won't get anywhere. You will only repeat yourself everytime you call to no avail! Sincerely MISS SICK AND TIRED OF HORRIBLE SERVICE”

Helpful Report

Posted 1 year ago

“Package was not collected and wasted too much of my time with lies and concoctions Give a wide berth, do not use this company”

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Posted 1 year ago

“Will never use again. My son and daughter's Christmas parcels were kept at new zealand sorting area for a week without any further progress toward being delivered. Called them several times and they said the parcels were out for delivery but the tracking information didn't show that. It's been so stressful. Don't use this company.”

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Posted 1 year ago

“deliverd on time”

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Posted 1 year ago

“It was my 1st time using Interparcel and it will be my last. We sent a parcel to China and it was lost for weeks with no information as to when it would be traced or delivered. I chased numerous times and had a very unhappy receiver who never got his package. We were eventually credited but thios was not the aim of sending a parcel.”

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Posted 1 year ago

“I sent a parcel over 30 days ago. I contacted Interparcel at least 3 times about it. I've not received any answer nor help about my order. Contact them is very difficult, they chat is off again.”

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Posted 1 year ago

“Quick service. In this present time, this was an excellent service.”

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Posted 1 year ago

“Excellent Service. I will use this service again as it was done impeccably. Many Thanks”

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Posted 1 year ago

“Parcel was not delivered”

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Posted 1 year ago

“This is POD for interparcel and Tufnalls. It’s fake never happened. They insisted it did then changed mind. Then promised 2 more deliveries. Never happened. Now declared lost not stolen. It’s a 2.1 x 1.2mtr door, easily misplaced. Driver does not work there anymore. Took 20 phone calls and constant chasing. Now find it’s cost me money.”

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Posted 1 year ago

“Very polite driver parcel turned up on time and in good condition”

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Posted 1 year ago

“Never any lockers available”

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Posted 1 year ago

“Quick delivery. Polite delivery driver”

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Posted 1 year ago

“I was given a timescale by txt for the parcel to be collected it was within a 2 hour period which was fine. On the day I received another txt giving me a further breakdown of 30 minutes. Great service would highly recommend using the service. The driver was very friendly and professional a credit to the company”

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Posted 1 year ago

“Collected on time. Not having to prepare labels was useful.”

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Posted 1 year ago

“Booked and paid for a courier, 1st day no show. 2nd day they tried to BS saying no one was home but just liars and useless waste of time do not use.”

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Posted 1 year ago

“Did everything they were supposed to do. In this day and age, that’s a great thing. Would definitely recommend.”

Helpful Report

Posted 1 year ago

“Appalling company. they offer the worst customer service and their tracking link is beyond useless. They take absolutely no responsibility if your parcel does not get delivered due to you foolishly following their tracking stating the parcel is still in transit when in actual fact it is waiting for the customer to pay the import duty. Avoid!”

Helpful Report

Posted 1 year ago

“Really quick and simple way to compare costs and place orders. Excellent would defo recommend”

Helpful Report

Posted 1 year ago

Interparcel is rated 4.5 based on 9,913 reviews