Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Here's the latest in a long list of failures by Interparcel. We've been begrudgingly dealing with them for over a year now because it's the only way we can access a particular shipping service we need. If we could use someone else we would do so in a heartbeat. I cannot describe how much I hate giving this company our hard earned money. Collection booked for Monday 21st December. Collection failed (no show). Collection rebooked for Tuesday 22nd December. Contacted on the morning of Tuesday 22nd December to check the collection was going ahead. Advised collection was going ahead. Contacted on the afternoon of Tuesday 22nd December to check the collection was still going ahead. Advised that collection had failed (no show). Advised that we'd missed the cut off time for rebooking collection the following day (23rd December). Advised that they cannot rebook for collection now until 29th. "Computer says no" attitude. No interest in going out of their way to help. No interest in exercising any level of customer service beyond reading words off a screen. No acknowledgement of the pitifully poor level of service they're providing. Their only interest is in shifting blame which they do very effectively, always blaming the courier. Never willing to accept that they could have done any more to prevent the situation. This tells you all you need to know about Interparcel; the buck never stops with them and they'll deflect blame until blue in the face. So through no fault of our own, a collection that was booked in for the 21st, that failed on the 21st, and that failed again on the 22nd despite receiving reassurances that everything was ok, will now not be rebooked on the 23rd either, and won't be rebooked now until the 29th. ...And it'll almost certainly fail on the 29th as well. Why? ....because it's Interparcel. Why try harder when you've got a million in the bank eh?”

Helpful Report

Posted 4 years ago

“We have had 3 parcels in the last year damaged, we paid for extra insurance but list all claims”

Helpful Report

Posted 4 years ago

“It's been two week since I request to collect the parcel. but It hasn't collected yet!”

Helpful Report

Posted 4 years ago

“Collection for a large parcel was booked for Friday. The driver did not arrive. When I rang I was told they run out of time. Rebooked for Monday, waited in all day again and still didn’t arrive! 2 full days waiting in the house for someone that didn’t come. I took a holiday off work for this! Will never use Interparcel again!”

Helpful Report

Posted 4 years ago

“On collection strange van picked up without delivery note. I did not know who they were... chasing the head office they confirmed pallet is with them. Trough out tracking was not visible/ available ....every time I wanted to check on the pallet, I had to call head office and trust what I am told. I was given 3 days slot for the delivery at start. Driver turned up without any notification and refused to wait few minutes for someone to come. Who can in but expect client to wait for 3 consecutive days at home??? Now Interparcel charging for redelivery despite there was no way we could know when to be at the property. Whilst disputing the charge interparcel increasing the amount and sending scary letters about solicitors. Appalling service stressful experience!!!”

Helpful Report

Posted 4 years ago

“Do not use Inter Parcel their customer service is atrocious their delivery is not what they promise I paid for a priority service with FedEx and called before I paid and they told me yes you will arrive as stated in this is why you pay extra however the package did not arrive within the timeframe and I paid double the price absolute scam. Next time I will record The conversation and add the video to the link below”

Helpful Report

Posted 4 years ago

“**DO NOT USE INTERPARCEL TO SEND INTERNATIONALLY** Our business sends around 100 packages a month with Parcel Monkey, Interparcel and directly with couriers - we've had to endure Interparcel's shocking customer service over the last couple of months. Interparcel don't advertise this but they refuse to allow couriers to charge their account for any customs fees. So if for whatever reason the customer is unable to pay the customs fees (eg if Fedex don't leave a card) then you are unable to have the package delivered and it is returned to sender at your expense! Even if you offer to pre-pay the fees to Interparcel they still refuse. This happened recently and Interparcel were totally unhelpful. You're unable to speak directly with the courier (they will only speak to Interparcel) and Interparcel will simply hang up on you instead of waiting on the line to speak to the courier. There is literally no way to pay the fees and get the package delivered if the customer isn't contacted by the courier (as often happens). I would **STRONGLY** advise against using Interparcel for any international shipments. Save yourself the time and money and ship directly with the couriers (which now offer the same rates) or use Parcel Monkey (often better rates than Interparcel).”

Helpful Report

Posted 4 years ago

“AVOID. Because stole my parcel !!! Be careful, send only with insurance !!! :( :( “INTERPARCEL/TUFFNELLS - I CAN'T BELIEVE IT !!! Carried out an audit - the product was stolen. Large and expensive parcel. It's scary.”

Helpful Report

Posted 4 years ago

“After 5 attempts to collect my parcel using 2 different couriers you still didn't collect it. I had to take the item myself. To Norwich as it's my reputation at stake.”

Helpful Report

Posted 4 years ago

“The fact that months after I have used the inter[arcel service, I have now been asked to rate them, is in lne with the service I received which was slow and incorrect. I had at least 5 customer service e mails telling me that my items would be colledted on a ceratain day, none of which transpired. It went on for over a week before I managed to prersuade an inerparcel nominated courer, who was deliverng to me, to take it for me, even though he said he wasn't supposed to, but basically that van driver was the only really helpful person in the chain.”

Helpful Report

Posted 4 years ago

“INTERPARCEL/TUFFNELLS AVOID. booked tuesday.said 'they had been'. i have a Ring.com doorbell, THEY HAD NOT! they rebooked for weds. no one turned up! they rebooked for thursday.again same lie. 'someone turned up' LIES RE; MY RING.COM!! GONE ELSEWHERE.... they are; USELESS. LIARS. WORTHLESS.”

Helpful Report

Posted 4 years ago

“Sent a valuable camera with them on a next day service. Two weeks later its has been returned, looking like it has been thrown about, walked over, stamped on, passed through endless vehicles and depots. To add insult to injury, Interparcel refuse to refund the cost of the original purchase. I have been using them years, sending hundreds of parcels with them and spending many thousands of pounds. I have always considered them to be a great company, but they are let down by appalling customer service. I refuse to use them any more.”

Helpful Report

Posted 4 years ago

“Sent a package and got it delivered back to myself the week after. It was a niece's birthday present and now won't get there in time. Customer service is as useful as a solar powered torch. DO NOT USE!”

Helpful Report

Posted 4 years ago

“It's pathetic. I sent the parcel from UK to India in September 2020. It was supposed to be delivered by 5th October. But it is not yet delivered. I choose FedEx for delivery. Never go with Interparcel. They never provide proper information about your parcel. They just take your money and forget about your belongings. When you ask for the insurance claim, they don't respond. I will never go with Interparcel again.”

Helpful Report

Posted 4 years ago

“I am very disappointed with Interparcel. I sent two International packages, selecting FedEx Priority because the estimated delivery dates were nearer in time, than if I were to send them by post or another courier. The first arrived at a Norwegian sorting office four days ago. and has not moved since. It was meant to be delivered at first on the 17th or 18th, then the 19th, but it appears to still be stuck. I chased on the day it was meant to be delivered, and was told it would be 24 hours until they got a response. I chased again today (more than 24 hours later) and was met by a woman with an arrogant attitude who seemed to have no interest in trying to help. She told me I should not expect a response until 72 hours has past since the request and the estimated delivery dates advertised have no bearing on reality. The tracking shows that the parcel has been stationary for 4.5 days. A responsible company would chase their International partner without waiting for the sender to enquire. Interparcel had taken the recipient's telephone number down wrong on both parcels, but the agent I spoke with came across as annoyed that I asked her to pass on the correct number to Interparcel's partner in Norway, so that they are able to contact the recipient to solve any problems. The other parcel is now stuck at the same sorting office and the tracking shows there is a problem. Interparcel appears to take no responsibility for the delay, and I now fear that the parcels will not arrive at all. The lack of accountability and arrogance displayed by the agent I spoke with is making my experience as a customer into a very stressful one. I would not recommend to anyone to use this company.”

Helpful Report

Posted 4 years ago

“Don't believe any of the positive reviews, they all must work for interparcel, THE worst courier service I have used, EVER. And I use couriers a LOT, but was 'fforced' to use them for a parcel being sent out of the England. They lie and give false information. Each of their staff give different answers/reasons/excuses. Very unreliable. Say they've attempted with collections when they have not. Forum sites awash with negative reviews.”

Helpful Report

Posted 4 years ago

“Charging an extra £25 to send a parcel just because we live in Inverness, and you expect a review. Refund us the money and tell your people exactly where we are might help in a positive review.”

Helpful Report

Posted 4 years ago

“INTERPARCELK IS an awful company FRAUDULENT COMPANY, lost two parcels in quick succession, cost me near £700 ! Don't use INTERPARCEL - They will lose your items and not help. INTERPARCEL marked Items as delivered when they were lost. No help, no customer service. Screen shot shows item delivered FRAUDULENT INTERPARCEL TRACKING ! BEWARE! YOU'VE BEEN WARNED ! INTERPARCEL LOSE PARCELS AND SAY THEY ARE DELIVERED - BOGUS FRAUDULENT TRACKING - DON'T LET INTERPARCEL SCAM YOU -DON'T LET THIS HAPPEN TO YOU ! AVOID ! AVOID !”

Helpful Report

Posted 4 years ago

“Absolutely terrible service Absolutely terrible service £500 bike lost in transit No One knows where it went, where it was, who handled it Left my property and according to tracking ended up in a warehouse they use, THEN LOST INTO THIN AIR £25 compensation to add insult Terrible, very stressful time and customer service/ complaint manager did not care. DO NOT USE”

Helpful Report

Posted 4 years ago

“Hello users, I had a very bad experience with interparcel. For a start I used their service to send a product to another European country. Not only it never got to the P.O Box, they took over 3 weeks to answer me that the receiver didnt not answer/didnt take my shipment. Again its a po box and receives any shipment 24/7. After insisting that they had not done the service that I had requested, they didnt know where the parcel was. And it only gets worst. After more than40 days after - insisting that I wanted my parcel delivered where I had asked, I received back in my house the parcel with a surprise - I would have to pay again the shipment back to London. After back and forth emails with Stacy (seemed like a robot that does not know basic comunication) I, against my will and very disappointed, paid 26 pounds for a non service. INTERPARCEL IS A COMPLETE SCAM!!!!!”

Helpful Report

Posted 4 years ago

Interparcel is rated 4.5 based on 9,923 reviews