Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

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“Parcel was picked up from home at time stated. Arrived at granddaughter in Australia within time stated. Excellent”

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Posted 6 years ago

“Do not use Interparcel!!! Sent a package with them to France on the 2nd of March it is now the 26 of March and it had said it would be 10 days for delivery instead there was apparently no one home when they tried to deliver so now it’s being returned and apparently should be with me a good month after it was sent!!!!! Tried their chat service and got an extremely cheeky reply and basically to F off and that it was a self tracking service and it’s tough luck! Self tracking service more like no service! Absolutely disgusted and I hope you go out of business very very soon!!!!!”

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Posted 6 years ago

“Service all went as promised”

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Posted 6 years ago

“parcel was sent back, no specific reason as to why. was told that the address was unknown but had already used the same address and even the same courier in the past with no issues. when asked for refund, even a partial one as a gesture of goodwill, they would not give anything. I feel robbed. Spent my money to have a parcel 'sent' only for it to arrive back to me for no reason. very disappointed overall.”

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Posted 6 years ago

“It was in expensive and good service. Love 💕 it.”

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Posted 6 years ago

“Collection on time,delivered safely and intact. Cheaper than most firms”

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Posted 6 years ago

“Hi, We are a new business which relies on sending all kinds of parcels and packages to many locations. We had an issue with one of our regular deliveries and received a direct email from Becky B at Interparcel. She helped us with a issue of delivery and insurance. She was very helpful and gave us directions on how to best sort out our problem. Without this great personal service we would not have been confident in carrying out this important delivery. Many thanks to Interparcel Claims Dept'”

Helpful Report

Posted 6 years ago

“Interparcel received one star only for a driver picking up parcel being very polite and on time. I believe, when everything goes fine, they would be great as it seems to be a very straightforward process. However, whilst problems occur with the international shipment, the interparcel.com service assistants are no help, they show lack of interest and provide no support whatsoever!!! Communication with the customer service was OK until parcels were found to be held at the customs and they had to act promptly.Instead, they provided no help and genuinely tried to get rid of the customer by replying with an automatic message to several emails sent. Interparcel assistant was unable to locate my parcel until I used my sources to do so and provided the company's detail, that actually had my parcels, which was a different company that Interparcel claimed for. Unfair service and incompetent assistants.Already requested a full refund but they never got back to me.”

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Posted 6 years ago

“Everything went well no problems”

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Posted 6 years ago

“Very efficient and user friendly site”

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Posted 6 years ago

“I thought I used Hermes via Parcels2go ? Confusing isn’t it.”

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Posted 6 years ago

“Excellent service, friendly driver, goods delivered in one piece within 2 days!!!! to germany..couldn't believe it. Definately use again. 5 star service at a very very good price”

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Posted 6 years ago

“Shocking. Parcel collected 8th March and still not delivered. Customer Services about as useful as a trap door in a Canoe. Shall not be using them again.”

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Posted 6 years ago

“Absolute joke 13 days and still no parcel They are quick enough to take my money Very rude on phone”

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Posted 6 years ago

“Doesn't even deserve the 1 star! Parcel collected 8 days laste and i was promised parcel would be delivered! Well guess what, after being collected 8 days late and after numerus phone calls i was promised parcel would be with me well well well 4 days later still no parcel! RUDE STAFF ON TELEPHONES NO ONE SEEMS TO CARE! 15 days and still no parcel! NEVER USE THESE COWBOYS AGAIN”

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Posted 6 years ago

I am sorry for the delay in your parcel. The courier has advised that they attempted dleivery on Saturday but the business was closed. It is back out for delivery today for you.

Posted 6 years ago

“very easy to book items collected and delivered without any problems also tend to be better value than some other couriers and the post office won"t hesitate to use them again”

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Posted 6 years ago

“48 hour service was a joke. It role anther t8 hours on top . I made error in item size by 4 jnches in lenght so they charged 4 times the original price. I put sizes they stated on there site and found same courier was only £27.00 not the £65.00 I got charged. Will never use again or recommended .”

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Posted 6 years ago

“I would just like to say that i am extremly pleased with the service provided by Interparcel. I had a rather large and awkward sized parcel to send from the UK to Germany. I did everything on the web site which i found simple and easy to use. I was given a very good price with UPS transport and told it would take up to 2/4 days to deliver. The parcel was picked up from me 3 hrs after i had submitted the request on the web. I tracked the parcel daily on the sight given which again was simple and very informative. I received a text to say that it was deliverd 3 days after it was picked up from me. The only thing was the delivery address on tracking page was the wrong one. However when checking with the person i had sent it to they had received it ok. So the address thing was a technical error. So i would just like to say thank you and UPS for a fantastic service and i would definataly recommend you and use you again 😊👍.”

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Posted 6 years ago

“thieving, robbing fraudulent company. Took unauthorised money off my card after I had cancelled a transaction. Worst Customer Service ever and their "revenue protection" LOL woman needs sacking”

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Posted 6 years ago

“I always use Interparcel and have always been very satisfied with their service. This week they have outperformed themselves when a parcel was not delivered correctly in Europe, and Jazz Wicker went out of her way to get the matter sorted. I will happily recommend Interparcel to others.”

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Posted 6 years ago

Interparcel is rated 4.5 based on 9,913 reviews