Login
Start Free Trial Are you a business?? Click Here

Interparcel Reviews

4.5 Rating 9,913 Reviews
54 %
of reviewers recommend Interparcel
Read Interparcel Reviews

About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

The customer service agent was friendly, helpful and professional to my query after which I used the service. The parcel was delivered 1 day earlier than the expected delivery even though it was Christmas period. Would definitely use the service again.
Helpful Report
Posted 5 years ago
Consistently late on collections. With Interparcel acting as a broker, there's no accountability or desire to get things sorted. Do not use for next day services.
Helpful Report
Posted 5 years ago
Had a very quick response from Courtney, she was very helpful and solved my issues. Will definitely be using Interparcel again.
Helpful Report
Posted 5 years ago
Great, easy way to find the best priced delivery service with the features you want - signed for etc. Good value every time.
Helpful Report
Posted 5 years ago
SHOCKING SERVICE Apparently it is up to the paying customer (us) to ensure that Interparcel carry out the service that we pay for and it is our fault if a delivery is unsuccessful and there is no communication with the customer. Apparently it is in their terms and conditions somewhere that we have to track the parcel daily to ensure that it is delivered as they won't leave a calling card nowadays and it is up to us to find out where the DPD pick up shops are located (as not shown on the tracking). When we did request assistance in finding the location of the Pick Up shop 4 days ago, we were told TODAY it was "too late". Customer Service were more argumentative than helpful or empathic. No help or options to get the situation sorted for our customer and we have been left to pick up the pieces.. more of a "tough, too late" attitude than any form of resolution offered. We will be moving all of our overseas business to another company such as Parcel 2 Go who at least have a friendly and useful customer service team... should have used them in the first place.
Helpful Report
Posted 5 years ago
Very good service
Helpful Report
Posted 5 years ago
Great service
Helpful Report
Posted 5 years ago
great service
Helpful Report
Posted 5 years ago
Sent s parcel with them only to have it go missing was told I would be getting a refund so refunded my buyer after a week only to have the parcel delivered 3weeks late after reported missing and have interparcel no longer refund Customer service is a joke didn’t answer to emails and phone call was very short
Helpful Report
Posted 5 years ago
Completely useless company, they have had my package for 9 working days and still haven’t delivered it. They say they are awaiting a response from Hermes but so far have done NOTHING but apologise.
Helpful Report
Posted 5 years ago
Parcel delivered to drop off 5/4/19 at 15.24. Still no tracking available today 9/4/19. Parcel not delivered despite a 2 working day delivery promise. Where is it?
Helpful Report
Posted 5 years ago
Very user friendly and great rates.
Helpful Report
Posted 5 years ago
Interparcel not for the first time lost… Interparcel not for the first time lost my parcel destined for Portugal in late November 18, after many enquiries I was told they had tried to deliver but could not find the department in a University!! but we later find that the parcel was lost in Spain and attempts to deliver had never been made. Interparcel then accepted the parcel was lost and as I had insured the parcel paid me the compensation. Fast forward to late March 18 and the parcel has turned up in England and offered back to me, Only if I pay the full amount of the compensation back first! I believe that I should be entitled to some compensation for the upset customer and for the sheer inconvenience of the 4 months delay, I have emailed and spoken to Interparcel Customer Services and have been told that the parcel will be destroyed unless I repay in the the compensation in full although as I explained to them I was happy to compromise. I was a regular customer (Not anymore) but that accounts for nothing.
Helpful Report
Posted 5 years ago
Excellent service! The collection was booked from 8.30 until 6 pm. The parcel was collected at 9 am approx. Also, the delivery was booked for within 4 days. It arrived on the 3rd day morning. Fast and efficient. Will definitely use their services again.
Helpful Report
Posted 5 years ago
I was never let down. The drop off points within the area made it convenient
Helpful Report
Posted 5 years ago
Always arrives safely and promptly, unless sent via Hermes which always takes a bit longer.
Helpful Report
Posted 5 years ago
You're great when everything goes well, but terrible when things go wrong. You don't support the customer to simply have nothing to do with it and your response time is substandard
Helpful Report
Posted 5 years ago
I advised on the shipping instructions that I would not be at home during working hours but would be at home for delivery any time after 5:20. I regularly checked their tracking site, only to see an update posted in the evening that delivery was attempted that afternoon without success. I was immediately on the phone as soon as the update posted and was informed that no delivery times (such as after 5:20) could be guaranteed. Fair enough. We agreed that when delivery was reattempted tomorrow that the driver should leave it at a nearby pub. I again monitored the tracking site all next day, but the update of an "unsuccessful delivery attempt", again for the afternoon, didn't post until that evening. I again immediately got on the phone to ask why it wasn't left at the pub as requested. I was told that I hadn't informed them about leaving it at the pub in enough time for the depot to receive that information regarding next day's delivery, and that now it had been so long since that day's delivery attempt that the driver was out of the area and we could only reschedule again for tomorrow. My two main points of contention: 1) I called as soon as I possibly could the first day, when the notification of an unsuccessful delivery attempt was posted on the tracking site. So being 'too late' to notify the depot isn't acceptable and not down to me. 2) I again called as soon as I was notified of the failed attempt on the second day. If the tracking had been in real time and I'd known they'd attempted another unccessful delivery to my flat that afternoon, I would've been on the phone immediately and we could've gotten this sorted before the driver was long out of the area. I had to cancel plans all three nights in a row in order to accomodate this breakdown in communication. What is the point of providing a tracking service if you won't update the tracking information until long after the fact?
Helpful Report
Posted 5 years ago
Total, total shambles of a company. AVOID! AVOID! AVOID! Took them three weeks to finally admit they had lost my parcel despite me having the drivers name, registration number, round number and CCTV of him loading it into his van. 3 weeks of emailing, phoning and live chatting. Constantly telling the same information to different people who don't communicate to each other. Do yourself a favour, get your parcels picked up by someone else if you don't want them disappearing into oblivion.
Helpful Report
Posted 5 years ago
The postal service itself was fine but I don't appreciate being added to their spam "newsletter" E-mail mailing list four years after using their services! Indeed I think that might even be illegal?
Helpful Report
Posted 5 years ago
Interparcel is rated 4.5 based on 9,913 reviews