Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Messaged Nicole from the chat section on their website and she was very helpful. Sorted my problem immediately. A1 service. I have used them many times and cannot fault Interparcel at all.”

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Posted 8 years ago

“Thanks to Charlie Stocker on your team a refund was made within hours for a late delivery, what a relief to get such an efficient service, well done”

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Posted 8 years ago

“WE shipped a parcel to an address in France that we have shipped to for over 15 years with many courier companies with no issues. For the next month they have held the parcel and told us that they could not find the address despite us providing a phone number for the customer. Now they want a further £29.70 to give us our goods back. As we have already paid them £29.70 to deliver the goods which they failed to do this cannot be right. We have told them to keep the parts as it is not worth the extra cost. OUR ADVICE WOULD BE NEVER USE THIS COMPANY.”

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Posted 8 years ago

Hi Ann, I have looked into this delivery with the courier involved and they have advised that the driver attempted the delivery to the provided address and they were unable to locate your customer with the details provided. The tracking was updated to advise of the problem however no further contact was made and therefore the issue could not be rectified, resulting in the return of the goods. We incur return charges from the carrier, unfortunately we have no option but to pass these to the person that has made the order.

Posted 8 years ago

“Thumbs up for a professional prompt reply and amendment to my mess up from Tia Davies! Big Cheers wish everyone was this reliable!”

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Posted 8 years ago

“I use Interparcel quite regularly and I have always been delighted with your service. My most recent parcel (order 13246466) was very important. The service was brilliant, my parcel being delivered very promptly. I was very impressed to receive an email from Nicole Rowland, one of your customer service advisors, informing me that my parcel had arrived safely. Thank you. Five stars for Nicole and Interparcel!”

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Posted 8 years ago

Hi Diana, Thank you very much for the review, we really appreciate the positive feedback and look forward to being able to send more parcels and packages for you in the future. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, from the team at Interparcel.com

Posted 8 years ago

“I needed to urgently change the delivery address on a parcel that was already in transit to the USA, and called the customer service team thinking that there was no way that it could be done. Amazingly James, the guy I spoke with, said that he would do what he could and gave me his email to forward the details on to him. He kept me up to speed with its progress, and I'd have a reply to any email I sent within the hour. Amazingly the address was changed, much to the relief of my client. Great customer service in every aspect, thank you!”

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Posted 8 years ago

“The responsable SAM Is very good work”

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Posted 8 years ago

“Quick and helpful issue resolution outside stated office hours from Stacey Mckay - much appreciated thank you!”

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Posted 8 years ago

“Had an issue with the collection of my parcel and after a short phone call with Louise she managed to trace it and sort it and sent me an email keeping me updated. Excellent telephone manner and fantastic professionalism and urgency. Top bananas!”

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Posted 8 years ago

“Great service - quick and efficent”

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Posted 8 years ago

“I use Interparcel quite often to send / collect from 3rd party goods bought on Ebay. They had never arrived lost or damaged and always arrived as planned. Last week however we hit a buffer. When a collection ( through 3rd party courier )was arranged from a distant location in Wales , the 3rd party courier failed to turn up. To my surprise when contacting Interparcel ,it took 30 seconds to get through to a human being and was met with friendly and very professional attitude. Louana , the lady who dealt with my case , did it very professionally and immediately. It took some unwinding to get to the cause of the delay in collection ( down to the problems at the last link of the chain ) and I was kept informed and up to date at all time , having received several emails. It is being collected today and the sender was contacted by the 3rd party courier to arrange a more specific time. If all staff at Interparcel are as helpful , friendly and effective , I will never use any other courier than Interparcel. Simply Brilliant ! not to mention that Interparcel are cheaper than dealing directly with largest international and U.K couriers. Thank you !”

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Posted 8 years ago

“Annelese McBride - I am extremely happy with the serivce provided by your staff, especially the one in question. My inquiry was responded to within seconds and I was given the infomation needed quickly and efficently.”

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Posted 8 years ago

“Nicole gave great service and she was very helpful.”

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Posted 8 years ago

“Very efficient and helpful- staff very helpful, polite and understanding (spoke to Stacey McKay Glenys”

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Posted 8 years ago

“Great service from TASHA keeping me up to date on my deliveries!”

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Posted 8 years ago

“Interparcel always delivers and special thanks to Charlie Stocker for sending me shipping labels in a matter of minutes :-)”

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Posted 8 years ago

“great chat service and problem solving”

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Posted 8 years ago

“I've used interparcel several times now and have never had a problem. I book online, parcel get collected, parcel gets delivered. All done. I also like that you can request a text to confirm it's been delivered.”

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Posted 8 years ago

“Having never used Interparcel I had high expectations and was looking forward to finding a new company to use. Sadly, I wish I had stuck with what I know. I booked to have a parcel collected on Thursday and everything went through fine. I received a confirmation e-mail and the money left my account, so I assumed all was okay with the delivery. The next day I waited in for the parcel to be collected and approaching 5pm I began to wonder if anyone was going to arrive to collect it (the e-mail advised collection until 5pm). I contacted Interparcel live chat who advised that the parcel could be collected until 6pm. Unfortunately, the chat representative was rude, ignored my concerns and ended the chat without answering my question. I decided to try again and spoke with another live chat representative who told me that parcels could be collected until 7pm. So in the space of 5 minutes I had 3 different time frames and now had very little trust in what anyone said and doubted my parcel would be collected as promised. I got into touch with customer service via Twitter to again confirm the time frame for collection and was advised that it could be collected until 7pm and was told that it would definitely be collected and was all booked in, however, I had very little faith in this as it was now around 6:30pm. I was right to be sceptical, as come 7pm nobody had arrived to collect the parcel. At this point I spoke directly to the delivery company DX who advised that Interparcel had processed my order late and that the parcel was booked to be collected on Friday. I was extremely annoyed about this, having spent the whole day waiting for the parcel to be collected. I spoke with the Twitter rep for Interparcel again who tried to place the blame with DX saying they were lying and it wasn't processed late. They then proceeded to tell me that they would re-book it for the next day. There was no offer of a partial or full refund considering my time wasted and the parcel arriving a day later due to Interparcels late processing of my order. At this stage I requested that the delivery be cancelled and a full refund be given. I have no faith in a company who is happy to lie to me, pass the blame and not place any value on my time wasted due to their mistake. If you want a delivery company who will collect and delivery your parcel when agreed, will provide a good level of customer care and who will be honest when things go wrong - don't order with Interparcels. Sadly, this was my first and last time using Interparcels.”

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Posted 8 years ago

Hi Lindy, I am sorry to hear that you have had a bad experience using us. I have checked this order and we definitely sent the date to DX as we had a booking reference for it. Unfortunately it looks lie the DX booking system was unable to process the collection which is why it did not go through for the chosen date. I am extremely sorry about this and hope that you will consider using us again in the future. As a broker we sell many services so you could try one of the other ones that we offer. Once again I am very sorry about this.

Posted 8 years ago

“Great customer service from Sabrina specially when the carrier was tardy in updating status on my parcel to Venice. Thank you for going the extra mile for us Sabrina!”

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Posted 8 years ago

Interparcel is rated 4.5 based on 9,913 reviews