Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Collection quick and easy.Tracking great.Choices of carrier good”

Helpful Report

Posted 3 years ago

“Easy to arrange via online and collection on time as agreed.”

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Posted 3 years ago

“Apart from all the paperwork needed for sending to Europe, this company is efficient, reliable and a less expensive way to send parcels abroad.”

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Posted 3 years ago

“My preferred shipping platform works for me, good prices, But most of all I can contact them by phone easily. I used to use PARCEL2GO but had too many bad experiences with them.”

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Posted 3 years ago

“Easy to use, lots of options of carriers. Picked up as expected and delivered on time. Only thing was that the online tracking system took a while to update.”

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Posted 3 years ago

“Good prices for parcel deliveries”

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Posted 3 years ago

“Parcel delivered in good time.”

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Posted 3 years ago

“Pleased with how quickly my parcel arrived at it's destination.”

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Posted 3 years ago

“As you learn how the stay works it seems to work very well. Thanks”

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Posted 3 years ago

“Used interparcel lots of times previously without issue. Easy to use and usually great value. Recently however I had an issue sending a bike frame. I chose the parcel force option as I usually do with larger parcels. When dimensions and weight we’re inputted I got a message saying my parcel was too big for that service. Then services offered as an alternative were all upwards of £40. I logged directly onto parcel force there was no issue. £11.49+vat and I got 15% off in the bargain! Need to sort this one guys.”

Helpful Report

Posted 3 years ago

“I used the collect service where the courier provides the label. In the past this went very well but on the last occasion the courier claimed the collection place ( a large commercial warehouse) was unoccupied so a collection could not be made.This was not true as staff were on site. It was not clear what action I should take but Interparcel arranged a fresh collection which was fine.”

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Posted 3 years ago

“Interparcel is a service I have only ever used in the workplace, but would heavily consider using it to send a parcel in my everyday life. such an easy and comprehensive website to find what you need when you need it for such a competitive price. The only downfall that they have currently is the updating of the services of some companies, such as DPD being labelled a collection of parcels on the same day of booking, which isn't the case given the current climate, I think this needs to change because it could have a heavy impact on some customers bookings.”

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Posted 3 years ago

“They delivered the parcel within a reasonable time, but then again that’s what I paid for. I had been worried about sending items to Canada from the U.K. but it arrived safely. Only down side was the import taxes I had to pay but they were not under control of Interparcel. I won’t be sending many parcels to Canada because the taxes are just too high”

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Posted 3 years ago

“Good service , more information on tracking would be helpful .”

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Posted 3 years ago

“Very good service.”

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Posted 3 years ago

“Easy system to use and to choose the service that is both suitable and good value for money.”

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Posted 3 years ago

“no no no no no”

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Posted 3 years ago

“Usually pretty good, but tracking details seem useless lately. My last parcel via Parcelfore was 24hour sevice but took 2-3 days to collect..”

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Posted 3 years ago

“Simple and convenient website and delivery process. The dimension limits for parcels needs to be clearer in the booking process though.”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

Interparcel is rated 4.5 based on 9,923 reviews