Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

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“When it works, it is great. As soon as a problem arise they crumble. No attempt at trying to understand the problem from the customer's perspective or doing anything to help resolve it. Incredibly dissapointed.”

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Posted 3 years ago

“excellent service.”

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Posted 3 years ago

“PLEASE AVOID USING THIS COMPANY !! They lost my item and provided very very poor and uncaring generic customer service Please feel free to contact me for the details”

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Posted 3 years ago

“Always efficient!”

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Posted 3 years ago

“Very disappointed. posted a parcel with inter parcel. a month later they are saying its over size Hit me with a bill £48 , I will never use of this company ever again nor recommend this company. Never give me proof that parcel was over size”

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Posted 3 years ago

“secure personalised eliverey,, not left on door step,, but made sure was picked up by me”

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Posted 3 years ago

“Absolutely god awful service. I Paid specifically for Saturday delivery as it was paramount i received this parcel on the day and it did not arrive. Emailed customer service and they failed to give me an update on where i the package is and when i would receive it. If you cannot deliver a saturday service do not offer it for a premium price or at all. Avoid at all costs.”

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Posted 3 years ago

“Web site is easy to use, giving a good overview of possible carriers. Paperwork straight forward , providing everything needed fot dispatch. One suggestion- make the cost of insurance available at the quotation stage, as i want to know total cost inc. Insurance when advertising an item for sald.”

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Posted 3 years ago

“This company do not seem to ship anything they are the middle men, take your money and pass the work onto someone else. 3months ago they collected my parcel to germany, Hermes collected it, landmark global shipped it. It never arrived, first it was not collected from the collection point, yet it is a door to door service, next it was damaged and being returned BUT NOT TRACKED so no-one knows where it is. It is not declared as lost so cannot claim for it and you just get fobbed off from the customer service, even though they cannot tell you where it is. They now claim it can take up to 6 months to return the parcel, in other words when you run out of patience in asking where it is! Stay well clear. I have since sent 5 parcels to germany without issues with another company, that tells the story.”

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Posted 3 years ago

“Never had any issues using interparcel, prices are competitive, easy website to use and book”

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Posted 3 years ago

“Ben was very thorough explaining everything clearly ensuring I understood everything well before pursuing with my new contract.”

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Posted 3 years ago

“Sorry I can not review what I have not yet received & I can not photograph something I do no have”

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Posted 3 years ago

“An excellent service for amazing prices”

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Posted 3 years ago

“I'm still waiting for a parcel that was supposed to be delivered as part of a 3 day economy delivery. It's now been 10 days since the parcel was first scanned and collected from the collection address. There is no incentive for them to actually do their job and get your parcel to you on time. Interparcel is only a broker so you're basically dealing with a middle man who doesn't actually care if your parcel arrives on time or not. The service providers that they use are awful and don't respond to enquiries about late parcels. Interparcel will tell you that they've 'escalated' your concern but that's just call-centre jargon to make you feel like they're actually doing something pro-active, but in reality, they've just sent another email that will be ignored. Avoid this company! Once they have your money, you have no recourse or options if your parcel is late.”

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Posted 3 years ago

“Emails saying item not picked up ? Then lost ? Then broken? Then being returned? Emails not returned . Very very very poor.”

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Posted 3 years ago

“Went on line, placed my order, parcels were collected two days later and were delivered the very next morning. What more could one ask for, brilliant. Job well done.”

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Posted 3 years ago

“good price quick collection and delivery”

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Posted 3 years ago

“good service and great prices”

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Posted 3 years ago

“Not a bad service, but I didn't like the £20 fine for sending in the wrong type of envelope. Especially when this was not clear in the ordering process.”

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Posted 3 years ago

“The worst service I have ever encountered. Ever....My parcel was never picked up even though I was assured in emails that it had been picked up... 10 days later 10 phone calls 10 long waits in a queue ... still no pick up ...I rarely complain or write reviews..in this instance I felt I have to...I am totally flabbergasted by how utterly useless the service is. How hard is it to pick up and deliver a parcel? in this case ... impossible it would seem....”

Helpful Report

Posted 3 years ago

Interparcel is rated 4.5 based on 9,913 reviews