Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,918 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I arranged for a parcel to be delivered to Spain (Birthday present). Having followed instruction with an online chat to ensure i filled out the paperwork correctly, my nephew still had to pay 30 euro in taxes to receive. I did the online chat to ensure that I completed the paperwork correctly as it was a present. Therefore I was not impressed and had to send my nephew money to cover this charge.”

Helpful Report

Posted 3 years ago

“Appalling service! My parcel has been stuck in Spain. They have taken no responsibility to resolve the situation claiming they are a third party and can not resolve the issue. Parcel force, the carrier I chose through interparcel say my contract is with interparcel! I have been informed I have to resolve the situation with a clearing agent in Spain myself which i have tried to do all replies are in Spainish! I have wasted hours and hours. Now I just want my parcel to be returned to the UK and interparcel aren't interested! ABSOLUTELY DISGUSTED ALL I WANT ARE MY PERSONAL BELONGINGS BACK!!!!!”

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Posted 3 years ago

“zero stars for customer care, communication and transparency.”

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Posted 3 years ago

“I sent a parcel to Spain via interparcel. The goods a faulty return. They used a third party supplier to transport the goods. The item eventually reached Spain and I mean eventually. They never reached there destination, they were returned to me months later with out explanation. Only on return did I get the reason why they were sent back. Plus a hefty bill for the return. The service was pitiful”

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Posted 3 years ago

“Interparcel is an unprofessional company that took my money and didn’t do the service. I paid £70 for a 8kg parcel to delivery to Spain. After more than a week waiting for any notice about it, I receive the parcel back at home. The explanation was: ‘it was unclear at customs’. It contained only naan bread, tea and sweets. I lost my money! NOT RECOMMENDED!!!0”

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Posted 3 years ago

“Can’t fault the system in uk but as soon as it hit South African shores it was all money again before they would release the parcel. For an estimated 5 day delivery took nearly 3 weeks to deliver the parcel to the recipient.”

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Posted 3 years ago

“When it works, it is great. As soon as a problem arise they crumble. No attempt at trying to understand the problem from the customer's perspective or doing anything to help resolve it. Incredibly dissapointed.”

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Posted 3 years ago

“excellent service.”

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Posted 3 years ago

“PLEASE AVOID USING THIS COMPANY !! They lost my item and provided very very poor and uncaring generic customer service Please feel free to contact me for the details”

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Posted 3 years ago

“Always efficient!”

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Posted 3 years ago

“Very disappointed. posted a parcel with inter parcel. a month later they are saying its over size Hit me with a bill £48 , I will never use of this company ever again nor recommend this company. Never give me proof that parcel was over size”

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Posted 3 years ago

“secure personalised eliverey,, not left on door step,, but made sure was picked up by me”

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Posted 3 years ago

“Absolutely god awful service. I Paid specifically for Saturday delivery as it was paramount i received this parcel on the day and it did not arrive. Emailed customer service and they failed to give me an update on where i the package is and when i would receive it. If you cannot deliver a saturday service do not offer it for a premium price or at all. Avoid at all costs.”

Helpful Report

Posted 3 years ago

“Web site is easy to use, giving a good overview of possible carriers. Paperwork straight forward , providing everything needed fot dispatch. One suggestion- make the cost of insurance available at the quotation stage, as i want to know total cost inc. Insurance when advertising an item for sald.”

Helpful Report

Posted 3 years ago

“This company do not seem to ship anything they are the middle men, take your money and pass the work onto someone else. 3months ago they collected my parcel to germany, Hermes collected it, landmark global shipped it. It never arrived, first it was not collected from the collection point, yet it is a door to door service, next it was damaged and being returned BUT NOT TRACKED so no-one knows where it is. It is not declared as lost so cannot claim for it and you just get fobbed off from the customer service, even though they cannot tell you where it is. They now claim it can take up to 6 months to return the parcel, in other words when you run out of patience in asking where it is! Stay well clear. I have since sent 5 parcels to germany without issues with another company, that tells the story.”

Helpful Report

Posted 3 years ago

“Never had any issues using interparcel, prices are competitive, easy website to use and book”

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Posted 3 years ago

“Ben was very thorough explaining everything clearly ensuring I understood everything well before pursuing with my new contract.”

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Posted 3 years ago

“Sorry I can not review what I have not yet received & I can not photograph something I do no have”

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Posted 3 years ago

“An excellent service for amazing prices”

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Posted 3 years ago

“I'm still waiting for a parcel that was supposed to be delivered as part of a 3 day economy delivery. It's now been 10 days since the parcel was first scanned and collected from the collection address. There is no incentive for them to actually do their job and get your parcel to you on time. Interparcel is only a broker so you're basically dealing with a middle man who doesn't actually care if your parcel arrives on time or not. The service providers that they use are awful and don't respond to enquiries about late parcels. Interparcel will tell you that they've 'escalated' your concern but that's just call-centre jargon to make you feel like they're actually doing something pro-active, but in reality, they've just sent another email that will be ignored. Avoid this company! Once they have your money, you have no recourse or options if your parcel is late.”

Helpful Report

Posted 3 years ago

Interparcel is rated 4.5 based on 9,918 reviews