Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed help with a couple of shipments and spoke to Sabrina through live chat. She was very helpful and efficient.”

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Posted 8 years ago

“Have been using the site for years and only recently needed to involve customer service which was prompt and resolved all issues. Many Thanks”

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Posted 8 years ago

“Rachael Smith Was very helpful in refunding my money after I was charged twice for a single collection. Use inter parcel a fair bit. Good customer help will recommend interparcel to people”

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Posted 8 years ago

“Nicole efficiently got the the heart of the matter and effectively resolved my query. Great customer service .”

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Posted 8 years ago

“quick and effective customer response, polite and helpful :)”

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Posted 8 years ago

“Thank you to Rachael Smith for her help with our Switzerland courier booking. Kind regards, Naomi”

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Posted 8 years ago

“I sold my mobile phone for £89 over ebay, and have always used interparcel to find the "best" deal. This time the courier was "Hermes" (wish I had looked up their reviews before). Days later the buyer contacted me and I checked the tracking number. 12.30 after the courier had picked it up it stood at "Hub Trailer Via Sorter" and hadn't moved for days. So I contacted interparcel and this nightmare began. First I need to wait the 7 days for it to be confirmed "lost" (not stolen, couriers don't do stolen), then I need to make a claim by sending in the receipts of the phone and the order receipt from interparcel, then my claim would be reviewed and it may take up to 28 days top refund. What??? What did I do wrong? Why would I have to go through all this? So I waited until the 26th, then replied to the email only to receive a reply I would have to wait 7 days? I then replied I already had. I contacted interparcel to demand receipts from the courier how they come to the conclusion that it was lost and not stolen. Today (Monday) they replied this would not be possible blablabla. I made it clear I believe it has been stolen and as it is still my phone I want receipts. In a separate email I attached all the documents required for the claim, but also claimed compensation for all the hassle this has caused me. I've not heard back yet. I just sent a parcel and paid extra insurance, that's all!”

Helpful Report

Posted 8 years ago

Hi David, thank you for taking the time to leave a review. I am sorry to hear of the problems that you have had with this order. Unfortunately the goods received no further scans and after extensive searches the parcel was not located. Our claims department have received your email and your claim has been started this afternoon. They will contact you with further updates as the claim progresses.

Posted 8 years ago

“I have dealt with Interparcel for a number of years now and have always found them to have provided a service of excellence. Their staff are alway friendly and helpful, this morning is a typical example, I needed to contact Interparcel as my shipping label for some reason had not been processed . It proved to be an error made by myself but with the speed of light Sabrina sorted out the problem sent me new shipping labels and also advised that I had paid too much for the service I had required so she also arranged a refund. It does not get any better thank this. Thank you all very much, Ann Adams”

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Posted 8 years ago

“I had a friendly advisor called Sabrina help me today answer a few of my questions and they were answered promptly with all info required.”

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Posted 8 years ago

“Sabrina answered my concerns very quickly and was very helpful.”

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Posted 8 years ago

“I spoke to Nicole today regarding a refused delivery, she was very helpful and was straight to the point with answering my questions, excellent. A credit to interparcel customer services.”

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Posted 8 years ago

“I AM VERY HAPPY WITH THIS SERVICE, EVERY TIME WHEN I HAVE A PROBLEM IN BOOKING OR ANY OTHER PROBLEM THEY HELP VERY QUICKLY, I AM VERY THANKFUL TO RACHAEL AND SHE HELPED ME IN A NICELY AND KINDLY, I AM THANKFUL TO HER, THANK YOU RACHAEL,”

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Posted 8 years ago

“We use interparcel on a regular basis without problems. We did have an isolated incident involving a a late delivery . This was resolved very quickly by the excellent very helpful customer service agent Charlie.”

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Posted 8 years ago

“Rachael Smith was very helpful in seeing our consignment through US customs.”

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Posted 8 years ago

“Easy to use website, correspondence regarding an undeliverable parcel was prompt and professional (advisor Charlie Stocker)”

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Posted 8 years ago

“Great service. I had a query which was answered quickly and efficiently by James England. Thanks, Paul”

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Posted 8 years ago

“Amazing service, everything sorted hassle free within minutes!”

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Posted 8 years ago

“I am very happy with the service and response times of Interparcel. Communication is easy and deliveries are reliable. When there is a problem, which is inevitable in any delivery company, it always gets solved, sometimes within hours and sometimes days, never longer than this.”

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Posted 8 years ago

“On-line chat is a easy and efficient way to contact Interparcel to resolve any problems. Sabrina handled my query promptly today, and I was happy with the outcome.”

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Posted 8 years ago

“I do like Interparcel. They give access to premium delivery solutions and at a reasonable rate - for both business and domestic. On the odd occasion where I've had need to contact them, they are approachable by email (though I believe there's the option to phone) and they reply quickly. Big thumbs up to Katy Hall - now in my address book - Katy is always keen to help and is a valued contact. Thanks Interparcel !”

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Posted 8 years ago

Interparcel is rated 4.5 based on 9,913 reviews