Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve used this company at least 6 and I received great service.”

Helpful Report

Posted 2 years ago

“Parcel arrived at destination but the carrier DPD stated that it was a larger parcel then sent out giving measurements of 63 x 50 x37cm, the parcel sent was 55 x 45 x 40, I have rang to inform them that the parcel arrived squashed and that is why the measurements are different and to take it up with DPD carriers but they are not bothered all they want is there £30, you cant actually speak to anybody as its only on e-mail Disgraceful service!!!”

Helpful Report

Posted 2 years ago

“Interparcel refused to offer any compensation when one of their courier companies damaged my item despite it being inside a wooden crate and several layers of protective packaging. They deliberately make the claims process as complicated as possible in the hope that you don’t bother or give up. Just book your parcels direct with the suppliers and save yourself the cost and hassle of dealing with Interparcel.”

Helpful Report

Posted 2 years ago

“I have used you twice I usually tuffnells I did not get the measurements correct and got badly caught out with penalty invoices Tried to discuss with customer services did not want to listen to my views tuffnells never gave me a penalty for wrong measurements or weight I will not use you again -”

Helpful Report

Posted 2 years ago

“Easy company to deal with”

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Posted 2 years ago

“Needed to send a long parcel, interparcel were excellent on price, collection and delivery.”

Helpful Report

Posted 2 years ago

“Very easy to use. Prices were great compared to using other big well known courier companies and they collected the package from my house! Will 100% be using interparcel again.”

Helpful Report

Posted 2 years ago

“Very easy to use website and selected courier arrived as stated.”

Helpful Report

Posted 2 years ago

“Parcel dropped off on 14/12/2023 and arrived on 16/1/2023, absolutely appaling. We were even told it had been delivered when it wasn't.”

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Posted 2 years ago

“Prompt when collection and polite drivers, easy system to follow when ordering deliveries.”

Helpful Report

Posted 2 years ago

“DO NOT USE this company they told me my parcel and I replaced it with an item which cost a lot more, as it was a Christmas gift. They agreed compensation and then decided to deliver my parcel a month later. The compensation was then cancelled and they think this is acceptable. The original goods had a critical sell by date and they were useless when eventually delivered. This company are a joke and take your money under false pretenses, as they are quite clearly incapable of delivering the service paid for”

Helpful Report

Posted 2 years ago

“Awful customer service and refuse to refund me my money after over charging me!”

Helpful Report

Posted 2 years ago

“The website is not always helpful and can leave one going round and round in circles, but once you have cracked it then the rest is good.”

Helpful Report

Posted 2 years ago

“I sent 4 parcels on behalf of a neighbour. One of them didn't make it, although tracking showed it was at the depot. However, I am happy with Evri, since my experience of other carriers isn't any better.”

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Posted 2 years ago

“very good serevics”

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Posted 2 years ago

“You say my address is incorrect or does not exist and returned the parcel to the sender. None of this information is correct”

Helpful Report

Posted 2 years ago

“Used for an international shipment to Bali. After an exchange with the customer chasing the delivery it was determined that they had not been contacted by FedEx the chosen courier to arrange payment of the duties etc. Upon trying to arrange payment and finalise the shipment we were advised by a representative the parcel had been “destroyed”. Interparcel were very non apologetic and essentially blamed the courier they have a paid partnership with. Very disappointed in the service received.”

Helpful Report

Posted 2 years ago

“i paid the quoted price. but then they came back to me with another price wanting an extra £167! they called this nasty surprise a "surcharge" which can potentially ruin a small business. it was not paid and i will not recommend inerparcel to anyone. should be fined for adding such rip off surcharges.”

Helpful Report

Posted 2 years ago

“No problem at all using interparcel.com can certainly recommend.”

Helpful Report

Posted 2 years ago

“Parcel never delivered lost over £300.00 with no refund. Second time using this service after problematic 1st service. Gave benefit of doubt and still let me down. Never again nor recommended to anyone.”

Helpful Report

Posted 2 years ago

Interparcel is rated 4.5 based on 9,923 reviews