Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

Company Reviews

Metrics

Info

About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a parcel to be dropped off at a drop off point, the drop off point refused to accept it. Apparently 3pm is the last drop off. On the Interparcel site it clearly states parcels could be dropped off "any time today". On Interparcel's live chat the operative is telling me it was my fault, I booked it for Monay, not today (Friday). When I pointed out my order clearly states it was boked for today, the line went silent and "Demi" just stopped typing back. 2nd time I have had appalling service from this overpriced agents. Their insurance costs are only apparent once the order has been completed. That in itself is more costly than the carriage. Find an alternative, if anything goes wrong with Interparcel you will be unable to solve it.”

Helpful Report

Posted 7 years ago

Good evening, I am sorry for the issues regarding the booking. Please can you email the order number to reviewus@interparcel.com and we will look into this matter.

Posted 7 years ago

“Exce Service always”

Helpful Report

Posted 7 years ago

“I find their website excellent for pricing and booking a pickup and shipment. Their pickup is an excellent service and always on time.”

Helpful Report

Posted 7 years ago

“Excellent service”

Helpful Report

Posted 7 years ago

“lost parcels”

Helpful Report

Posted 7 years ago

Hi Michael, I am very sorry that your items have been declared as missing and for the inconvenience this has caused to you and your customer. This has been raised as a formal complaint with the courier. Unfortunately we are unable to proceed with a claim on this occasion as the Hermes service that you have selected does not include any transit cover. We do advise at the time of booking that in order to ensure that your goods are fully covered an alternative service must be selected from our website.

Posted 7 years ago

“sent two parcels through interparcel Hermes lost them both. appalling customer services ,no help what so ever ,DO NOT USE”

Helpful Report

Posted 7 years ago

“No fuss, easy booking and a great price.”

Helpful Report

Posted 7 years ago

“interparcel provide a very poor service, they have listed 2 of my boxes blaming it was fault of their partners courier. customers service totally useless; still waiting for my refund after 6 months. better spend 10 pounds more and deal directly with serious couriers.”

Helpful Report

Posted 7 years ago

Hi Francesca, These parcels are not lost, Landmark Global have advised that they were unable to deliver these packages due to an incorrect delivery address. We have sent the correct details and receivers contact number over to the courier to confirm if this can be redelivered and we will update you as soon as we can

Posted 7 years ago

“Excellent choice of couriers with various types of services”

Helpful Report

Posted 7 years ago

“Prompt collection, friendly driver, prompt deliver %100”

Helpful Report

Posted 7 years ago

“Very disappointing. Booked with extra insurance and next day delivery to Amazon fulfillment centre. Interparcel failed to deliver as apparently it's a bit too much trouble for them at that address so after a few days and me initiating an enquiry as to why the tracking showed no delivery, all they can do is return my parcel and refuse a refund. A further 2 days and I still haven't received it back.”

Helpful Report

Posted 7 years ago

“Good service”

Helpful Report

Posted 7 years ago

“Easy to use and deliver as expected”

Helpful Report

Posted 7 years ago

“this is a courier company who restrict or prohibit every type of item you would want to ship hence when things go wrong you will find you are not insured and they are not responsible. Only used them if you can afford for them to loose or break your items .. it also took them 5 weeks to answer me on making a claim. this is the list Prohibited Items The following items are strictly prohibited from shipment, and must not be sent through our services under any circumstance. Any of these items being sent may result prosecution, heavy fines and imprisonment. Any item that does not have internal packaging to protect the item Any item that is not boxed Aerosol cans / sprays Airbag Modules Alcohol Animal skins / Furs / Any Animal Parts including meat / Ivory and ivory products Articles of exceptional value (eg, works of art, antiques, precious stones, gold and silver) over £250 Bicycles / Bicycle frame Prohibited on the UPS services, Restricted with all others Box with Hazardous label - Items sent with a Hazardous label attached will be classed as such. DO NOT RE USE OLD HAZARDOUS BOXES Car Batteries Car Bumpers Prohibited on the UPS services, Restricted with all others Cheques or Tickets that are not named Dangerous goods - eg Explosives / Fireworks / Christmas Crackers / Radioactive Materials / Deactivated or Replica Weapons and Munitions / Firearms / Swords / Knives / Axe / Chainsaw / Anything with a blade larger than 1.5 inches / Weapons Dry Ice Engines / Generators / Gearboxes or any part containing or having contained oil/petrol unless flushed through Fire Extinguishers / Life Jackets Food items (Perishable) Outside the UK Gold & Silver, Jewellery including Watches over £250 Goods moving under ATA Carnet and all temporary exports and imports; goods moving under FCR, FCT and CAD (Cash Against Document) Hazardous materials eg Paint / Adhesives / Chemicals / Flammable resins/ solvents/ liquids / Compressed Air & Empty cylinders / Items containing any gases - See Also Household goods Household goods containing flammable or corrosive liquids, such as oven or drain cleaners / perfume, aftershave/ hairspray/ nail varnish and remover/ antiseptic wipes ... Hoverboards Human Remains / Body Fluids Laptops Prohibited with Same day motorcycles, Restricted with all other services. Liquids / Adhesives / Paint / Oil / Creams / Gels Live / Dead animals Magnets or items containing ferro-magnetic material Milk Powder to China Mobile Phone with Sim card / Mobile phone with or without Sim to any Residential address in Turkey Money, Keys, Negotiable items / Payment cards Paintings to the Ukraine Passports / Birth Certificates / Driving Licences Personal Effects - Prohibited to Argentina, Australia, New Zealand, Pakistan Completely & to China over £100 - Restricted to all other Countries Plasma Screens of all sizes Pornographic materials Soil / Clay Televisions / Monitors - all sizes of Plasma screens as well as LED, LCD & TFT screens 32inches and over (under 32 inches Restricted cover) Tobacco and tobacco products Toner / Ink Cartridges / Printers / Fax Machines or Photocopiers to any destination outside of the UK. Unaccompanied baggage / Suitcases Wet or Lithium Batteries or any item containing them (Such as, but not limited to, an iphone ) (Not including Dry Cell) White Goods -fridges, ovens- (also known as range, stove, cooker, cooking plate, or cooktop), Cooker hood, Microwave Oven, dishwasher, Washing Machine etc.) Written Prescriptions / Prescribed Drugs / Medication / Any Controlled/Illegal substance including Khat to all areas. Restricted Items The following items are deemed unsuitable for shipment by our services, and are therefore restricted. Any of these items being sent may result in surcharges, delays or confiscation by authorities where appropriate. No Transit Cover or guarantees whatsoever will apply to these items. Bicycles / Bicycle frame Prohibited on the UPS services, Restricted with all others Car Bumpers Prohibited on the UPS services, Restricted with all others Computers / Monitors Food items (Perishable) All areas Furniture (Unless Flatpacked) Glass / Mirrored items / Crystal / Ceramic / Pottery/ Porcelain/ Plaster / Marble / China / Stone / Slate / Resin / Granite / Concrete - (or any item containing these materials) Jars Laptops Prohibited with Same day motorcycles, Restricted with all other services. Perishable goods Personal Effects - Prohibited to Argentina, Australia, New Zealand, Pakistan & to China over £100 - Restricted to all other Countries Plants / Seeds / Flowers / Plant derivatives Televisions / Monitors - all sizes of Plasma screens as well as LED, LCD, TFT screens under 32 inches (32 inches and over Prohibited)”

Helpful Report

Posted 7 years ago

Good Morning S. Grindley I am so sorry this arrived damaged. Unfortunately the item you sent is classed as a restricted item so you would only be covered for loss and not for damages. Our prohibited and restricted items list is available on our site for everyone to view and all customers have to tick a box to say that they have read this list during the booking process. I am very sorry for the issues you have had with this order.

Posted 7 years ago

“quick and easy to use, only a couple of the drop down boxes can cause me issues”

Helpful Report

Posted 7 years ago

“I have used Interparcel many times and am happy with the service in terms if reliability, Collections and deliveries have always been on time and I have received the service paid for. However. I recently booked a delivery with Parcelforce and the parcel was called for after 17:00 from my workplace at which time no-one was in the building. No calling card was left and no attempt to collect the following day. I then lost the sale of the item as the buyer was going on holiday and would not have been there to receive it. Your customer service colleague assured me it would be collected the following day but this didn't happen, You were efficient in giving me an immediate refund but I had lost the sale by this time. Unfortunately this has left me with little faith in courier services and their agents.”

Helpful Report

Posted 7 years ago

“Charged me even though the fault was theirs. The vehicle that came for collection was already loaded with other goods and therefore couldn't pick up our items.”

Helpful Report

Posted 7 years ago

Good Morning Manoj I have checked this order and can see this is from July 2016. I can see from the notes that a small van was booked but your 37 boxes would not fit which is the reason they could not be collected. I am very sorry about this.

Posted 7 years ago

“I paid approx 3 euros for 3 day delivery from Amazon and the package arrived almost a week later.”

Helpful Report

Posted 7 years ago

Good Evening Steve, The order quoted in this review was collected Friday 28/07 and delivered next working day on Monday 31/07. I have checked your order history back 3 months and cannot locate any other orders. If this review is not about Interparcel please can you remove it, If it is an order with us please can you email the order number to reviewus@interparcel.com so that it can be looked into for you.

Posted 7 years ago

Good Morning Steve I have checked the order number mentioned with this review and this was not an Amazon order. If you have an issue with an order please contact us by emailing reviewus@interparcel.com with the order number and we can look into it for you.

Posted 7 years ago

“Our parcel arrived smashed to bits and unsalvageable. We were sent an email to claim but unfortunately our customer was so upset she didn't supply us with any pictures so that we could proceed with the claim. The parcel looked like had been thrown around and probably dropped from a great height. We have had to sort out a replacement for our customer but obviously used a different company to send it with.”

Helpful Report

Posted 7 years ago

Good Morning I am very sorry that this arrived damaged. With all damage claims we would require the pictures so that the claim can be processed. If this cannot be provided we would be unable to pay out a claim. I am very sorry about this.

Posted 7 years ago

“Good on UK stuff. Absolutely terrible on overseas parcels. One took 2.1/2 weeks to China and the other from 5th October still hasn't arrived in India with the customer. The system is not updated regularly and in the end I was told to contact Indian customs myself. So much for customer service and Landmark Global. Really not impressed at all.....”

Helpful Report

Posted 7 years ago

Good afternoon Sarah. I am sorry that you are having problems with order 15018276. We gave you the local reference today for India post so that your customer can chase as this is usually a lot quicker and they can also provide any delivery instructions that may be needed.

Posted 7 years ago

Interparcel is rated 4.5 based on 9,913 reviews