Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

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“Delivery men were great & very polite. They were very apologetic that due to COVID they couldn’t enter my house with my sofa but I totally understand the current situation that we all face.”

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Posted 3 years ago

“Used inter parcel several times now for deliveries to my family in Seattle. I and they can’t fault the service. All my parcels have been collected as stated and arrived within 2/4 days. Brilliant reliable service and good prices. Only fault we can find is that the service is not available from the US to GB. Why not Interparcel?”

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Posted 3 years ago

“It's been two week since I request to collect the parcel. but It hasn't collected yet!”

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Posted 3 years ago

“First rate, will be using again ☆☆☆☆☆”

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Posted 3 years ago

“Interparcel is my 1st choice when sending parcels. Always reliable with good communication so you know your parcel is in safe hands. Highly recommended!”

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Posted 3 years ago

“Collection for a large parcel was booked for Friday. The driver did not arrive. When I rang I was told they run out of time. Rebooked for Monday, waited in all day again and still didn’t arrive! 2 full days waiting in the house for someone that didn’t come. I took a holiday off work for this! Will never use Interparcel again!”

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Posted 3 years ago

“On collection strange van picked up without delivery note. I did not know who they were... chasing the head office they confirmed pallet is with them. Trough out tracking was not visible/ available ....every time I wanted to check on the pallet, I had to call head office and trust what I am told. I was given 3 days slot for the delivery at start. Driver turned up without any notification and refused to wait few minutes for someone to come. Who can in but expect client to wait for 3 consecutive days at home??? Now Interparcel charging for redelivery despite there was no way we could know when to be at the property. Whilst disputing the charge interparcel increasing the amount and sending scary letters about solicitors. Appalling service stressful experience!!!”

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Posted 3 years ago

“Great service. I have used Interparcel on numerous occasions and cannot fault the company. Also good value for money and great customer service.”

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Posted 3 years ago

“Easy to use website, integration with e-commerce sites is a great feature, contact is important and Interparcel provide that. Competitive prices.”

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Posted 3 years ago

“Do not use Inter Parcel their customer service is atrocious their delivery is not what they promise I paid for a priority service with FedEx and called before I paid and they told me yes you will arrive as stated in this is why you pay extra however the package did not arrive within the timeframe and I paid double the price absolute scam. Next time I will record The conversation and add the video to the link below”

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Posted 3 years ago

“**DO NOT USE INTERPARCEL TO SEND INTERNATIONALLY** Our business sends around 100 packages a month with Parcel Monkey, Interparcel and directly with couriers - we've had to endure Interparcel's shocking customer service over the last couple of months. Interparcel don't advertise this but they refuse to allow couriers to charge their account for any customs fees. So if for whatever reason the customer is unable to pay the customs fees (eg if Fedex don't leave a card) then you are unable to have the package delivered and it is returned to sender at your expense! Even if you offer to pre-pay the fees to Interparcel they still refuse. This happened recently and Interparcel were totally unhelpful. You're unable to speak directly with the courier (they will only speak to Interparcel) and Interparcel will simply hang up on you instead of waiting on the line to speak to the courier. There is literally no way to pay the fees and get the package delivered if the customer isn't contacted by the courier (as often happens). I would **STRONGLY** advise against using Interparcel for any international shipments. Save yourself the time and money and ship directly with the couriers (which now offer the same rates) or use Parcel Monkey (often better rates than Interparcel).”

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Posted 3 years ago

“AVOID. Because stole my parcel !!! Be careful, send only with insurance !!! :( :( “INTERPARCEL/TUFFNELLS - I CAN'T BELIEVE IT !!! Carried out an audit - the product was stolen. Large and expensive parcel. It's scary.”

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Posted 3 years ago

“After 5 attempts to collect my parcel using 2 different couriers you still didn't collect it. I had to take the item myself. To Norwich as it's my reputation at stake.”

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Posted 3 years ago

“Great service helpful”

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Posted 3 years ago

“I have used interparcel regularly for my business parcels but when a wooden bench arrived badly damaged, interparcel were very unhelpful. I was very disappointed to be so badly treated having sent so many parcels via them.”

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Posted 3 years ago

“Brilliant service and price can’t fault them at all. Have been telling our friends about them too.”

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Posted 3 years ago

“Great service, thank you. So quick”

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Posted 3 years ago

“I pressed the send info to the receipient but thought that was about delivery so she got labels in stead of me. She had to email them to me. I don't feel that part with Parcelforce was clear.”

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Posted 3 years ago

“The fact that months after I have used the inter[arcel service, I have now been asked to rate them, is in lne with the service I received which was slow and incorrect. I had at least 5 customer service e mails telling me that my items would be colledted on a ceratain day, none of which transpired. It went on for over a week before I managed to prersuade an inerparcel nominated courer, who was deliverng to me, to take it for me, even though he said he wasn't supposed to, but basically that van driver was the only really helpful person in the chain.”

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Posted 3 years ago

“INTERPARCEL/TUFFNELLS AVOID. booked tuesday.said 'they had been'. i have a Ring.com doorbell, THEY HAD NOT! they rebooked for weds. no one turned up! they rebooked for thursday.again same lie. 'someone turned up' LIES RE; MY RING.COM!! GONE ELSEWHERE.... they are; USELESS. LIARS. WORTHLESS.”

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Posted 3 years ago

Interparcel is rated 4.5 based on 9,913 reviews