Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Offers a good range of services at good prices”

Helpful Report

Posted 5 years ago

“I paid extra to speed up delivery, my parcel took a week longer than I'd paid for and looked like it had been kicked all of the 160 miles here. Damaged, slow, expensive, embarrassing customer service. In future I will stay far far away from this joke of a parcel delivery system”

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Posted 5 years ago

“Very Disappointed i sent a parcel to a customer never received it but there was a signature, witch DOSE NOTE belong to the customer, email interparcel for more information so i can report to the police for fraud, and now there changing there tune saying it was lost. but there a signature , just trying to brush me OFF. NOWAY GOING ALL THE WAY WITH THIS ONE SICK OF LOSE PARCELS With Inter parcel. 100s parcels over the last year or so never again, looks like i will going to PARCELS 2 GO , Very poor service and poor Communions.”

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Posted 5 years ago

“brilliant.”

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Posted 5 years ago

“Very happy with service, have used before and will continue to do so. Thank you.”

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Posted 5 years ago

“Despite paying for insurance and watching the courier drop the guitar amp I had shipped in front of me, I was refused any compensation for the extensive internal damage to the amp. Totally useless. Avoid.”

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Posted 5 years ago

“Appalling customer service response to a consignment / order that was supposed to be delivered by 12pm on Friday. Consignment arrives 3 mins shy of three days later than the Friday deadline, which we paid extra for. Stock customer services response is nothing we can do. At the least I had to refund my customer. Shame on you Interparcel.”

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Posted 5 years ago

“Don't ever use Interparcel, trust me, they just don't care about customer service. I have been let down once gain with them not picking up a parcel and simply respond with "no problem" when I explain the seriousness of missing the pickup.”

Helpful Report

Posted 5 years ago

“rubbish company, rubbish service. i ordered the collection service on last thursday, should be collected on last friday. waited until 6.30pm, driver never showed up, and under the tracking it showed been collected at 12.54pm. The driver definitely tell a lie. reported and Interparcel raised the investigated for a whole day. waited another whole day (monday), nearly 5pm, the customer service team said ok we will rebooked the collection again on Tuesday(yesterday). no more any explanation, and have no idea what happened. accept and waited. YOU KNOW WHAT!!!!??? NOT COME AGAIN. SUCH A DRAMATIC COMPANY. KEEP LIVE CHAT AND CALL SERVICE TEAM, FINALLY GIVE UP. ASKED REFUND AND BOOKED THE SERVICE ON PARCEL2GO BY THE UPS SERVICE, WHICH COMES VERY ON TIME AND SO APPRECIATED. MY GERMANY PARCEL FINALLY COLLECTED TODAY AROUND 3PM BY UPS(PARCEL2GO). NOW RECEIVED RIDICIOUSLY EMAIL FROM INTERPARCEL, WHICH SAID THE PARCEL WAS BEEN COLLECTED BY THE HERMES, THEY WILL CHARGE ME MONEY BACK?????? EXERCISE ME..... UNITL THIS MOMENT, I NEVER EVER SEEN THE HERMES DRIVER, AND I HANDOVER MY PARCEL TO UPS UNIFORM DRIVER. NOW HERMES SAID THE DRIVER COLLECTED AGAIN??? AND CHARGE ME BACK? CALLED BACK TO INTERPARCEL, THEY SAID WILL RAISED THE INVESTIGATED AGAIN, AND WILL EMAIL ME BACK. OMG... WHAT THE HELL SERVICE? ARE YOU OPEN TO PUNISHMENT YOUR CUSTOMER, PLEASE HEADACHE. ANYWAY, I HAVE TRACKING NUMBER FOR UPS, CAN PROVED IT WAS BEEN COLLECTED BY UPS. AND LET'S SEE WHAT , WHERE, WHO, AND HOW THE HERMES COLLECTED THE PARCEL FROM MY SIDE, AND I HAVE NO IDEA. IF I CAN PUT ZERO, I WILL NO IT, BUT THE WORST IS 1 STAR. SO JUST LEAVE IT TO LET UR GUYS KNOW THIS MESS STORY.”

Helpful Report

Posted 5 years ago

“I have never had such a bad experience. My package was meant to arrive within 2 days. It was held up at customs, apparently for tax I.D. requirements, yet was released ( how ?) then held up again and a tax I.D. number was required by the recipient, plus a very odd fee of $37.22 for 'Government charges and brokerage fees'. This is on top of the £'s I had already paid. Nothing I have ever sent to the U.S.A. before has incurred these charges. Interparcel will not accept any responsibility whatsoever and refuses to reimburse me, saying the 2 days delivery is a 'rough estimate'. Hey, if it was going to take 8 days, I could have paid 1/2 the cost with another company. Appalling. Save your money and work with someone reputable.”

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Posted 5 years ago

“Very poor. Service non existent. Avoid. Never turned up between 8am and 9pm Saturday and collection now down as not needed. Paid nearly £30 to wait in all day for someone who didn’t show. Now I have a customer I need to apologise too, but one that I can’t update as Interparcel have no customer service at weekends. Don’t claim to provide a service if you can’t provide the support. Very poor indeed. Full refund will be requested first thing Monday morning.”

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Posted 5 years ago

“Great service as usual”

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Posted 5 years ago

“Excellent service. Reliable, reasonably priced too!”

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Posted 5 years ago

“Easy to use website, and gives a wide range of results. Has the added advantage over some other websites that insurance cover is included.”

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Posted 5 years ago

“Really good service, rarely a problem, then easy to get hold of customer service and they have always been really helpful. Would definitely recommend.”

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Posted 5 years ago

“Excellent, very effricient and pleasent to talk to when I've needed to.”

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Posted 5 years ago

“Excellent service and kept informed every step of the way, first class.”

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Posted 5 years ago

“Inexpensive and reliable if you are not in rush with the delivery of your parcel.”

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Posted 5 years ago

“Parcel delivered on Saturday 17 th Aug I checked the progress on line no problem, great service”

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Posted 5 years ago

“All is ok, except price compared to Parcel2Go, they are cheaper”

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Posted 5 years ago

Interparcel is rated 4.5 based on 9,913 reviews