Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

Company Reviews

Metrics

Info

About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 2 items on Ebay for a Cancer Charity Karaoke event to be delivered by Hermes. Hermes by the way will hire anyone with a vehicle, mostly foreigners. The parcels were to be delivered to my College where I work. But the Polish driver failed to deliver the parcels 3 times, saying there was no access, and even lied at one point saying the receptionist wouldn't take them. And after a few complaints to Hermes, he finally delivered one parcel, but accompanied with another man, demanding to speak to me in a very aggressive manner. I needed the other parcel desperately so I contacted Interparcel again, who promised they would chase it up, and get back to me the following day, but nobody returned my call. Consequently I rang every day for nearly 2 weeks, sometimes spending 20 min’s on the phone. In the end I finally got a call back from Interparcel informing me that Hermes could not find my parcel, and closed the case declaring it lost, with no apologies whatsoever. So on top of all the expense I have incurred in phone calls chasing the parcel up, It’s also cost me £40 to replace it. But just to add insult to injury, Hermes are now chasing me for £3.89 for another parcel I sent, claiming it was a couple of centimetres to big. And although I supplied Interparcel with a suppliers document stating the size and weight of the item, Interparcel have disregarded the information. And Mrs Katie Harman from Interparcel has hounded me few weeks, treating me like a liar and a criminal, threatening to take court action if I did not pay the fine. The excess parcel size was actually only .89p, but Hermes thought it appropriate, to stick another £3.00 on top of that for admin costs. I have since paid the fine, but informed Interparcel that despite me being a loyal customer for many years, I will never use Interparcel or Hermes ever again.”

Helpful Report

Posted 4 years ago

“Very easy to use. I have the added convenience of a local shop being less than a five minute walk away.”

Helpful Report

Posted 4 years ago

“Did everything as expected.”

Helpful Report

Posted 4 years ago

“Second time I’ve used the service and second time they failed to pick package up after taking a day off work. Surely in the 21st century they’d have a system where they can contact you to let you know if they are having difficulties. Pen an paper list with phone numbers would be sufficient. Obviously don’t care about getting negative views neither!”

Helpful Report

Posted 4 years ago

“all tight my girl Rhiannon, excellent service & bit of a sort too ;)”

Helpful Report

Posted 4 years ago

“Just wanted to put a review for Rhiannon who was incredibly helpful sorting out my order, would definitely recommend the service.”

Helpful Report

Posted 4 years ago

“Extremely rude and arrogant customer service team. It does not matter who you speak to, the problem is never Interparcel’s fault...I have had several problems with the services they provide and there is never an apology. A phone call to pay a UPS packaging fee to them was even met with an extremely rude person on the other end of the phone...”

Helpful Report

Posted 4 years ago

“Shocking. By all means use the interparcel website to gauge pricing but just book direct with the courier. They're just a 3rd party adding a commission on top. I booked a same day collection which never showed up. I was assured it had been rebooked for the following day and they had raised a complaint with the courier but here we are on day two with no collection. If you're sending anything time sensitive, swerve these. This is the third and final time I've been let down by Interparcel so I hope this review helps other out.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“A just wanted to put in a review for Georgia King who has been super helpful in sorting out some problems with a parcel going to Australia. It's always so nice to have someone helpful and efficient at the end of the phone! Thanks Georgia!”

Helpful Report

Posted 5 years ago

“SHAMBOLIC!! I sold an audio mixer on ebay and this company was chosen as the courier. A dirty unmarked van arrived and the parcel was snatched from my hands by the passenger. I felt unsure as to wether this was a courier or an opportunist theif, so as a precaution I noted the reg. of the van. After a few days when the parcel had failed to reach it's destination I raised my concerns with interparcel. A short time later I was paid a visit by their couriers, whom had been told of my contact and were taking it personally. a week or so later I was asked for a description of the parcel, which I provided. I was then told that they would have 'a look around' for it, which may take 5 days. After 5 days they finally admitted to losing the parcel. A good company to use only if you want to be threatened by a white van man and have your valuables lost. Oterwise AVOID AT ALL COSTS!!!!”

Helpful Report

Posted 5 years ago

“Bulky parcel which had to be taken to Post Office meaning by car. Parking a problem near most town offices meant driving a few miles.”

Helpful Report

Posted 5 years ago

“I would say the worst delivery ever. 10 days with false information a big waste of time every day.”

Helpful Report

Posted 5 years ago

“I would say the worst delivery ever. 10 days every day with false information a big waste of time every day.”

Helpful Report

Posted 5 years ago

“Parcel drop-off was great using a standard UK Post Office. The delivery was then fairly quick but due to miscommunication due to Royal Mail not stating that a collection point in Copenhagen, Denmark could not be used for packages over a certain weight I very nearly ended up with GLS returning my parcels to sender. They sent a letter stating that I should contact them but this did not arrive for over a week after they originally attempted to deliver the parcels to the collection point. No attempt to contact me using email or phone was attempted as these details had not been passed to GLS by either Interparcel or Parcel Force.”

Helpful Report

Posted 5 years ago

“Terrible service. Paid for next working day delivery and dropped the parcel off at the local drop off point early in the morning. To my surprise I am now being told the parcel is next day next working day after the driver has collected the parcel. At point of order which was a early Thursday morning, The website showed Friday Delivery! Companies like these are untrustworthy and not transparent and give decent couriers companies a DPD a bad name.”

Helpful Report

Posted 5 years ago

“Easy online process to obtain a quote and complete an order. Excellent customer service experience.”

Helpful Report

Posted 5 years ago

“Hassle free.”

Helpful Report

Posted 5 years ago

“Very fast service! Shipped my package on Monday to EU and it was delivered on Thursday! Also great value!”

Helpful Report

Posted 5 years ago

“Delivery was on time, very friendly and polite driver”

Helpful Report

Posted 5 years ago

Interparcel is rated 4.5 based on 9,913 reviews