Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

Company Reviews

Metrics

Info

About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once again a great customer service!! Well done all...”

Helpful Report

Posted 8 years ago

“Our customer gave incorrect destination info, so we needed to contact the carrier in Thailand; When we called Interparcel, the staff treated were immediately 'switched-on' to our problem and had it all sorted to a successful outcome within 24 hours. That is exceptional service. Many thanks. JK”

Helpful Report

Posted 8 years ago

Hi JK, Thank you for review, we really appreciate the positive feedback and look forward to being able to send more parcels and packages for you in the future. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, from the team at Interparcel.com

Posted 8 years ago

“Mary dealt with my requested very fast. Thank you”

Helpful Report

Posted 8 years ago

“Excellent customer service from Kate, re-arranged my collection immediately”

Helpful Report

Posted 8 years ago

“We had arranged for 2 parcels to be sent to Germany when in fact they needed to go to Poland. I phoned the Customer Service number and spoke to James England who very promptly re-arranged the delivery and emailed new shipping documents. Excellent customer service from James 5* !!!”

Helpful Report

Posted 8 years ago

Hi Alison, Thank you for taking the time to leave us a review. We are happy to hear you are pleased with the service provided and look forward to being able to assist you in the future. Thanks from everyone at Interparcel.com Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more!

Posted 8 years ago

“very upbeat - very pleasant - very helpful Well done Sabrina Slade”

Helpful Report

Posted 8 years ago

“The system is very easy to use, reliable and with a great customer service support with people such as Kate Hall always happy to go out of there way to find a solution. Areas of improvement are 4 x customs invoices really required when other services only require a small sticker summary. All in all a great service. Thank you. Colin Barnes Racekit Ltd”

Helpful Report

Posted 8 years ago

“Sabrina solved the problems with a delivery straight away..............thank you, Stuart”

Helpful Report

Posted 8 years ago

“Very speedy and courteous response from James England who helped track down missing part of a consignment. Thank you”

Helpful Report

Posted 8 years ago

“Quick courteous and solved my Invoice query in a second or two, thanks to Sabrina !”

Helpful Report

Posted 8 years ago

“thanks to Sabrina for helping with a tracking query”

Helpful Report

Posted 8 years ago

“Brilliant & knowledgeable customer service a+ from Sabrina. Always gets to root of the problem”

Helpful Report

Posted 8 years ago

“Sabrina, was uber helpful in resolving an misplaced delivery. Now you may think that misplacing a delivery would be a mark against Interparcel, however her diligence in locating the package and then getting it re-delivered was above and beyond, and gives me huge confidence in the system. Obviously, things can go wrong; this is not a perfect world, and no matter how fool proof the sytems and processes you put in, you soon find that nature just throws a better fool into the mix. It's all in the recovery. "It's not how many times you get knocked down that count, it's how many times you get back up. " as General Custer once said, and then of course, at eh Battle of the Little Big Horn, he didn't get back up.”

Helpful Report

Posted 8 years ago

“perfect people from BRITAIN and always willing to help.soon will explain why.thank you.ENGLAND! Thank you.”

Helpful Report

Posted 8 years ago

“I use Interparcel every day for company shipping and the live chat is indispensable for queries. Special thanks today to Rachael who helped me with a complicated query.”

Helpful Report

Posted 8 years ago

“Best rates for shipping a parcel weight of 35kg. I chose interparcel premium which uses UPS. What I didn't like is that the parcel was collected at 2.15pm but doesn't actually get logged in the system till around 8pm when the driver returns to the depot and there is no collection receipt for peace of mind. Furstratingly my parcel was delayed but thankfully I chose the premium service for a very small fee so courier fees will be refunded! Live chat service is very convenient and quick to get through unlike having to wait on a telephone with other couriers plus there are agents around late. Big thanks to SABRINA SLADE, her customer service is top notch and provides a very satisfying user experience. An asset to the team, well done.”

Helpful Report

Posted 8 years ago

“Nicole was very helpful and very quick to respond. Helped me with everything I needed. Many thanks.”

Helpful Report

Posted 8 years ago

“thank you to Sabrina quick and effective customer response, polite and helpful :) many thanks from our company . Globalfoods UK”

Helpful Report

Posted 8 years ago

“Thank you to Nicole Rowland for sorting out my problem very quickly, would recommend!”

Helpful Report

Posted 8 years ago

“Had to contact customer services as my Royal Mail parcel just kept showing as booked. even after three days. Sabrina checked the number was correct and informed me parcel had actually been delivered on Monday at 09:15. Very helpful and pleasant. Thank you”

Helpful Report

Posted 8 years ago

Interparcel is rated 4.5 based on 9,913 reviews